Just like every other review states, great sweat but horrible customer service and horrible business model for you the customer. It's Impossible to cancel. The owner will threaten you verbally and physically and try to wheel and deal you into cancelling their membership. They double charge sometimes and randomly. They charge random days each month and it's usually never the same. It's happened to me a couple of times. They say they will take care of it but they don't. They are not a good business and they will take your money and make it impossible to cancel. They have multiple emails and multiple processes and multiple scripts on how to cancel your membership. You would think by telling and emailing the owner that you want to cancel would suffice, but that is far from the truth. This place is a sham and because of all these other horror stories I have read, I'm glad I escaped when I did. This is the first time I read the reviews and I was a member for years. the owner talks about this freely about not caring about the members and has no problem sending his members to collections because he knows he cons people into signing shoddy contracts that are impossible to get out of. This place deserves less than a star and it's sad because you can get a decent sweat here, but the owner is a horrible person. read more

The good: Fun classes, good sense of community. The bad: I join a chorus of others who keep being charged for classes despite following the contract. I had two doctors notes for broken bones/injuries and I was charged for those months. I finally got an email response which was obvious that they hadn't read my previous emails. When I moved out of the area, I followed my contract to cancel. I unfortunately have been charged 3 months out and have had to dispute with my bank. I cannot in good faith recommend this gym given my experience and other reviews, which is a shame because there's so much potential within the neighborhood. read more

This place is a safety hazard. If I ever needed to be reminded of my old age(28), I'd walk into this joint. Great cardio boxing workout, but it was pitch black with club lighting (black lights -watch out, ya nasties!), thumping music, and I could hardly hear The Jason yelling instructions. I don't have an AARP membership yet, but I sure feel like I need one now. #grumpyoldman read more

Knockout Fitness is one of those places that makes me wish I lived in the city so I can frequent it more often. I attended their open house and literally jumped right into the exercises. We started off with some bootcamp moves (burpees, push ups, crunches, jumping jacks oh my). I haven't done a bootcamp in forever so I was surprised I could keep up. After the warm up, they went over the boxing movements and stance until everyone had it down. Next, they split the very large class into two. One half went downstairs to box and the other half remained upstairs to continue to the bootcamp. Ropes, weights, kettle bells and medicine balls. My favorite were the weights as I felt like I finally had a chance to catch my breath lol. Eventually, we switched places with the group downstairs. Time for Baby Mayweather to come out. There's latex gloves for people to wear if you plan on using the gyms boxing gloves. Great way to maintain hygiene as your hands do sweat quite a bit in the boxing gloves. Punch punch punch, jab, uppercut. We also did some sprints and push ups once again. Back to punch punch punch, pretend that's your ex that broke your heart, jab punch uppercut. Class ended with some fun exercises and gift giveaways. Overall, I loved my time at Knockout. Would definitely be a place I would frequent if I lived closer. read more

I am disheartened to hear and see how many others share the same frustration as myself. I enjoyed the workouts, however, I have not able to cancel my month to month membership! I abided by the cancellation policy and for the past 3 months I have still been getting charged for a membership to a gym that I no longer go to. Someone reached out to me about my "delinquent account" and after explaining the situation, all they had to say was that someone should have gotten back to me to cancel. I have not heard anything AND my bank account keeps getting charged. I am going to seek legal counsel in hopes of getting this resolved and a refund of the February charges (I was able to reverse the others through my bank.) It's sad that it has to come to this but because of the way that management has "handled" my request, I cannot recommend their gym to anyone. See Google reviews. read more

I was a member for a year & I was highly pleased with my results. The staff was friendly, attentive to my needs, and very knowledgeable in the sport of boxing and fitness. Highly recommend. read more

DO NOT SIGN UP FOR THEM: I signed up for a year long contract in October of 2018. I sent out an email in August 2019 cancelling my contract (which would have ended in October). By the time October came around I was charged again. They said that they didn't see the previous email and needed more confirmation. Fine, I coughed up the 13th month. Come January I see that I am STILL being charged every month. I tell them to cancel the payments and to send a check. It is now APRIL 2020 and I am STILL BEING CHARGED every month and have NOT received a check. They will not answer any emails and now owe me up to $300 and counting. I hope that someone sees this and makes this right. read more

Trying to stop your contract and payments have been a nightmare! I signed up for a 1 year contract with monthly billing last year. I had to stop in January due to a bad back injury and even with a legitimate doctor's note, they made me continue the contract to the end of my term. Since I had not been there in months, I did not know exactly when my last month on contract was. After months of calling, emails, and dm's to everyone on the team, they continue to ignore and charge me. I have filed disputes with the bank which this gym does not even respond to. It is really unprofessional that no one can give a clear way to stop my payment or tell me when my contract is over. Has anyone had any luck? My advice, if you are in for the long haul, join the gym.... if you are unsure if boxing is for you, skip and take a class somewhere else with legitimate leadership and business etiquette. read more

Knockout Fitness has been a great place! Met so many amazing people. The workouts were always killer. I have learned so much!

I agree with the other reviewers that had trouble cancelling the "contract." I signed up for a month-to-month and have been trying for two months to cancel automatic billing. I've called and emailed. Last month, I finally spoke with someone at the studio. He rudely told me that I would have to take it up with my bank to cancel AND he gave me the wrong email address to stop the 3rd party billing company. My bank account was still charged. My advice is don't give these people your information. The classes are great, but not worth the hassle if your schedule changes. Need major help on the administrative side of their business operations. read more

Do not go to this gym. First off, the workouts are fine. This has nothing to do with the workouts themselves. But this has been the worst possible process to cancel my membership. I have been trying to cancel my membership for the past two months. I went through their company policy, which was emailing 10 days prior to my billing cycle. I emailed the correct email, multiple times with no response. I also tried emailing the company email on their website with no response. I am not even sure if there is a human behind that email. I tried reaching out to their social medias and they said to contact Jason, one of the owners. This was pretty unhelpful as I was told just email that same email I have been trying to contact for weeks now. I asked repeatedly if I could get some sort of conformation that my membership would be cancelled and he stopped replying. At this point I was able to dispute my last charge in July with my bank and I have blocked all the next charges since they will most likely try to charge me again however I had to pay 30 bucks out of pocket since they cannot seem to care enough to stop my membership. It sucks writing this review because I really did have a good time with their classes and met some great people but the cancellation process has been an absolute nightmare and extremely unprofessional. I have told many people to avoid this gym for this specific reason. I really hope that they can improve their logistic model or update their cancellation policy. read more

Man! What ! I tell you.... I thought I was doing something when I've broke out in a sweat while attending my usual gym. They should change their name to "Wear your Ass out Fitness ". I think they have just enough motivation in one session to burn 1,000 plus calories. You definitely will meet your fitness goals while attending a few sessions. Super high energy, cool easy to deal with professional instructors. This is my first time attending one of these type of classes, & it's definitely not my last! I'll be one sexy Bi**! If I keep attending on top of my regular gym routines. I'm gonna make summer 19 my Bitch ! No shirt! All day ! By myself ! Walking the block ! read more

Paid over 100 in training and couldn't use it due to pandemic, have yet to be able to reach anyone to resolve this issue. It's really frustrating and disheartening. read more

Terrible business practices where you cant reach anyone via phone. They only do email but when you leave a voicemail they text you back? Weird and stupid. They also use a 3rd party billing company, also weird and stupid, so when I tried to get out of paying for a full month because I cancelled four days in advance instead of seven the were stubborn and indifferent. Do not get into business with these sharks. Classes were good but far too short to be worth it. And gym-free time is largely non existent. There are better deals in the city. read more

Knock Out Fitness is hands down the best gym in Baltimore. If you have ever gotten bored going to the conventional gyms like Golds or Merritt (treadmills, weight machines, etc) then you owe it to yourself to give this place a try. The classes are always a total body workout and the trainers make you want to push yourself. I have tried to get back in shape many times since getting out of college, but never committed to anything for more than a month or two. I've been going to Knockout a few times a week for the last 4 months and will continue to do so for as long as I am in Baltimore. Before coming here I used to find excuses to skip the gym but now I find myself making sure that I can get to this place as much as possible. I cannot reiterate this enough... If you have ever felt like you are bored with your conventional gym membership, you need to try this place. read more

I've never written an online review for anything in my life...but I felt it was important to share how much unable I am to recommend this business to anyone, which is unfortunate, because from a training aspect I think they are good, but the business operations are an absolute nightmare. read more

I've been working out here for a couple months now and this is exactly the kick in the pants I needed. This is a family-owned business that comes with some growing pains, but they are passionate about what they do and it shows. The trainers are phenomenal, and I'm so pleased with the results I've seen and felt in such a short amount of time. read more

Super awesome staff who are passionate about what they do and helping people reach their goals. It's not a stuck-up place where only in-shape, athletic people go; it's literally for everybody. Workouts are total body and accessible to all levels. Would recommend this place to anyone looking for a gym to get fit and have fun at, especially if you're over the giant corporate gyms. Buying local also means supporting places like this, where they actually care about you and not numbers/sales. Keep doing what you're doing KO! read more

I CANCELED MY MEMBERSHIP BACK IN July 2020 it is now November 2020 and I was randomly charged the membership fee of $75. The phone number listed on google doesn't work, they don't respond to emails and the just read your DMs on Instagram. I even went in person and the person working couldn't even call anyone he said to send an email. Never would I have written a bad review for this place but here I am!! read more

Started personal training sometime in March/April 2021 purchased a 10 session personal training from J for $400. He told me in order to start training he needed the money up front to Venmo it to him . Paid 1/2 Venmo and 1/2 cash upon first session. We trained 4 times he agreed to 2/ week. Every week he canceled 1 session at least. I informed him I would be moving in august to somewhere 45 mins - 1 hr away. I asked him about 1-2 weeks before moving to get my final 6 sessions that i purchased scheduled and he failed to respond to me until he was on vacation said he wasn't going to respond until he got back from vacation and after being back i still had to reach out to him . I tried talking to his brother/partner which said he could talk to him about it to try and get him to refund the money but still no resolution. Well a few days went by he was still not calling me when returning I texted got a response which said he would call but then failed calling again when I told him I just wanted my money for the sessions missed he denied, after multiple texts back and forth and him bullying and talking down to me he finally offered training until sessions are done but I don't feel comfortable with the tone he used with me and not even in a location that would be suitable to train. I also did 2 bootcamp sessions while all of this was happening. He claimed all i wanted was my money back. I failed to receive the personal training that i paid for. It still has not been resolved to this day. DO NOT do personal training , because it will constantly get canceled every time due to some crazy circumstance and you will see him post pictures of him out to dinner/ other plans while you were supposed to be training . so many false promises and failed communications. They only care about money and not about their clients goals. I have screenshots if anyone needs evidence. read more

Great workout. Unfortunately this company ripped me and my friend off for over $300. We paid for a few private boxing sessions & they were irresponsible with communication. When we asked for a refund they refused. The workout isn't worth how awful they treat their clients. read more

It's never crowded and staffing are always pleasant. The hours of operation aren't bad. If they could open a bit early during the weekday it would be great. I'm sure most would prefer a early morning workout to beat traffic heading into work. read more

The instructors are good but the level of customer service is so bad I can't recommend anyone ever use this place. Very difficult to cancel your contract. They just keep taking money. Very unreasonable. read more

I scheduled a free session online. I always wanted to try kickboxing and was looking for a location close to home and work. I received a reminder via text the morning of. I confirmed and showed up on time prepared to workout. No one greeted me when I walked in. One young lady finally came over and said hello, she had me sign a waiver. I took a seat to wait for the trainer and he never showed. Since I did not know how he looked I believe he could've been there and just decided to leave. It was a class in session when I arrived, it ended and everyone left. One guy stood in the middle of the floor and started working out. Never said anything to me. Come to find out the class was cancelled. I don't believe that though. No one called, texted or emailed to inform me. Wow! How inconsiderate. But they reached out to remind me. Mmmm. I sat for a total of 30 minutes. I can't believe this place was so unprofessional. What a waste of time. I left and went to Gold's gym. I texted the number that sent me the reminder. He was apologetic and offered a discount but stopped texting mid conversation. I'm so disappointed in this place. Don't ever go here. Not worth the hassle. read more

Great gym.. Instructors are very helpful and really work you hard. Best workout ive had in years

great workout and trainer was nice. Have only taken the intro class which is still a good workout for me. Bought a 5 pack of classes and hope to take the boxing 101 or box fit class soon read more

I always get a great workout in a short time. When the class ends, you feel you have really accomplished something. The instructors are patient, friendly, and always find ways to mix up the workouts. It's a very inviting gym with a good mix of regulars and beginners, and everyone has a good time. Finally, you get a great discount if you bring a friend, and you can even try out classes before you join. read more

Came in for a trial. It's a really clean, well lit facility right near the Cross Street Market. The guys that run the place are courteous and know how to conduct a class. It's a very solid workout for the Boxfit class and I got a lot of attention in the 101 section afterwards if you're looking to clean up the fundamentals. Super active, energetic feel and I never got bored. If you want to compete, Chris has trained people for years and is no slouch himself. Overall an easy A. read more

The classes are great! They offer different types of classes, some more boxing intensive, some more fitness & cardio intensive, and some with a mixture of the two. I've really enjoyed how they switch things up constantly. I've been going for 4 months now and every class we do something different. The classes are an hour but you leave feeling like you've gotten a GREAT total body workout. I've been happy with the timeframes that classes are offered as well, since I often work late. Instructors a great as well. They're flexible with their membership options too. I highly recommend checking it out, especially, if you're looking for something different to mix-up your normal gym routine and looking for a challenge.. read more

My boyfriend lives down the block and I work at UMD. I did a living social deal last December when they were new because it was so convenient. The prices were too high for me and I thought to myself, "why box when I can cross fit for the same price?" Anyways, I'm a big runner and my boyfriend decided to buy a weight bench so I stayed with my "money-free" gym. I took some graduate classes from July-December and was too busy to workout. I need a kick start! I saw an add $30 for 30 days of December. It was exactly what I needed. I met Jason for the first time....before I had only met the other two guys. I should mention all the guys were awesome! BUT Jason is great and one of the reason I bought a ten pack. I enjoy his boxing 101 class on Fridays at noon. I don't suggest going to that class though. (Because then you would be filling my class and its slowly getting bigger! ;-) ) Also, I love the new chick on Thursday nights. She went out of her to come introduce herself to me since I was a new face to her. Of course I would have a brain fart about her name as I wrote my review about her....BUT she's amazing and I like her style of teaching. I moved to Hampden and having a hard time getting down to the classes at night. My goal is to do Friday lunch and Saturday classes. Regardless, I will continue to buy the 10 pack if they are available. I received an email in the mist of moving in January that they were no longer offering memberships. I do not know if they is drop ins and 10packs as well. I hope I can still attend because its a great workout! read more

I got a great work out & had a lot of fun at Knock Out Fitness. I have an ankle injury & was offered modifications. I highly recommend sweating here! read more

I called, I filled out an online form, I called again. Finally I got a human to answer the phone. He told me to text my name, email address and phone number. This was between 7/5 and 7/8 2016. I have no email, no text, and have yet to get a phone call at 6:10 P.M. on 7/9/2016. My money spends anywhere but I won't spend it here. Good luck with this gym. Happy paying to park to get fit!!! read more

I took the introductory class today and it was so much fun. A challenging class, it gave us a taste of what the classes had to offer. All of the staff were incredibly friendly and made me feel welcome. I will be returning. read more

The instructors are great! Each person has their own style but they are all so welcoming. Motivating and memorable workouts!

I really hate to give this one star because the classes are definitely fun and dope, BUT , life happens and things change. I'm normally not the type to write negative reviews. I had initially signed up for a year "contract" and was going pretty faithfully. I had something come up financially and had to adjust. One of those changes were to give up this cool gym. So I tried calling the gym several times but I couldn't get a hold of anyone. So I sent a text to the owner since I had his number from the intro class . I let him know what was going on and that I can longer be a member of of the gym and to cancel my "contract". He then told me that I could not cancel because it's "out of his hands" due to a third party! So you can imagine the confusion that I have going on ! So I decided to contact my bank and block all payments from Knockout Fitness . I also had gotten an email about owing Knockout Fitness' from the third party. I responded back to the email letting them know that I am no longer a member and to stop payments. I got a response within 24 hours from Joe Bennett (from third party) told me to put in my cancellation and the Chris Nissley (the owner) has to confirm it . The whole time Chris was lying , trying to put all the blame on the third party billers when it's actually HIM who deals with cancellation. I mean the guy just lied ! So I put in a complaint at the BBB and the next day I got my cancellation confirmation. Meanwhile , I'm getting these text messages from Chris with all his lies still ! I had to block him ... Anywho , don't sign anything there , just pay month to month if you can . They're scam artists read more

I love these trainers. I have been going to the boxfit and boxing 101 classes for 2 and a half months now. This is the longest streak of consistent working out I have ever stuck too!! The reason being ALL the trainers make you feel very comfortable as well as motivated . There is a wide range of ages and fitness levels that attend each class but somehow they make the work outs able for everyone to do while still pushing you to the limit (in a good way)! Not to mention there is no way you could get bored ... they have never made any one class the same , so you really never know what to expect. Although each day focuses on certain areas, I guarantee each one is a total body workout. I never liked the feeling of being intimidated entering other gyms with boot camps and group sessions, but I have never felt like that here. Look for deals they always have them and can most likely find a deal that would suit you! I never called in so I can't comment on the phone issues some others reported on here but if you go in person and talk to them they are very helpful. read more

Sorry to have to give such a low rating, but there are a number of issues with this facility and its services. First, what is advertised on their website is not what is available, and actual classes are more limited than what is implied (e.g. there is ongoing advertisement of various specialty classes but none were ever available during my one year membership, when I asked about them, they said they were changing up the class schedule and to look at the calendar on the website and not the other areas even though when I signed my contract I specifically asked if the website was accurate in terms of what was available). Second, the trainers were quite varied and only a couple of them seemed to be really be paying much attention to the participants to ensure proper form and rarely were modifications for skill levels suggested. When I first started, it was far more often people in the class correcting me for safety purposes because it is a cross training type format where you may be doing new exercises and using equipment you are not familiar with so its easy to go astray. Third, like Joe H., I found it was a nightmare to cancel the membership when I was moving unexpectedly with a few months left. They do not answer their phone, or return phone calls, and then went back and forth in email only to squeeze another month out of you. They then tried to tell me I was not moving far enough away to cancel even though I gave them documentation to validate I was moving two counties away and over a 45 min drive from the facility and was only a mile or so below the contract radius for moves that enable you to break the contract with notice. They then agreed to let me out of part of my remaining few months and still billed me for the rest because they could due to the mileage presented in the agreement. If they must quibble over a few hundred dollars due to a mile or two instead of recognizing that commuting 90 minutes for less than a one hour workout at a location with parking challenges is not feasible, that seems to imply they are either desperate for cash, could care less about service, or both. I would say if the classes that are actually available work for you and you can manage it via a more set schedule so you can consistently get one of the better trainers there, it could be a very good experience. People should also be aware that this is not a gym - it's a class based cross training type workout only so your workout must fit within a pretty limited schedule of offerings. Also, parking can be challenging in the area particularly during the evening class time, so this may be a better option for those who can walk there. read more

i had a great workout here. the trainers name was Steve and he really pushed me. I dont mean to sound intimidating, he did it in a friendly manner not drill sergeant style lol. the only gripe i had were the hours. they dont open early enough for me. i was hoping to attend before work around 7am. read more

It's such an amazing workout, I am used to working out and lifting from playing lacrosse in college. I didn't know what to expect when I went for the first time, I was also a little awkward because I had never boxed before.. So going to my first class was a little intimidating, especially not knowing anyone. I was so surprised, not only did I not feel weird being a beginner but right after my first class I loved it so much I signed up for a year membership, I absolutely loved it! The trainers are great, they teach you technique and correct form, and they push you. And it's 10 times better than CrossFit because it's a different workout every class, in CrossFit they usually say do 50 burpees do 50 jumping jacks..not here.. Knockout always has new workouts and always keeps you guessing.. which is something you need in a workout. They blast the music and get you into the moment, the hour passes so fast and it's such a great workout. I have been going for a year and a half now and it really does bring amazing results! I recommend Knockout Fitness to anyone that is tired of a boring gym looking for a change, you won't regret it! :) read more