Worked with Sandra and it was a great experience from our 1st call to the finishing of the project…read more She is very knowledgeable and passionate about what her company does. Her team was able to get the carpet removed and replaced with high grade LVP in 2 days!! After having issues with Zelle she was very understanding and patient as everything got resolved. I was very pleased with this company and I highly recommend RDS flooring!

Hallway carpet had stains we could never get out, so replacing it with wood was overdue anyway…read more Crew showed up early Monday, hauled in all the planks, and had it done before dinner that same day. Doorway edges look clean, and we paid exactly what was quoted going in.

EXCELLENT experience! We got both, hardwood and carpet installed in our house for the last two days…read moreand we are more than happy about the outcome! When Cody (salesman) arrived for the measurements we instantly felt like we made the right decision: professional, knowledgeable, and a great sense of humor! He even said the crew would be able to fix some of the hardwood floor that a different company had installed previously in other rooms of the house! On both days the two teams arrived on time and showed a very high level of professionalism. They worked fast and efficient and did go the extra mile and fixed already existing hardwood floors. The new carpet and wood floors look beautiful and absolutely flawless! Bottomline: High quality for a reasonable price! Wish we had more rooms and space for this company to work on! Definitely recommended!!

We've had several floors successfully installed by Dalton West. Both carpet and engineered wood…read moreinstallations went well. Nolan, Victor, and the team delivered great service!

I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

If I could give them a zero, I would. They lied about being able to match the wood in our home…read more Then, told us it was our fault for believing the manager that gave us the information even though they admitted to not following their own policies. We also noticed imperfections in the wood and we still haven't had anyone come out to fix it. Please do not give this company your business. My husband and I learned this hard lesson, so no one else will have to.

We experienced exceptional service from the staff at the store, helping pick out the right…read moreproducts, to the installers who did an outstanding job. I went into the store several times looking at the products and talked to the sales force and explained what we were looking for and they came up with the perfect recommendation at a very reasonable price including installation and no interest when financing. The installers were very professional and fixed the only item we found prior to finishing the job. We highly recommend them. thank you all for your professionalism and workmanship.

September 22, 2025 I…read morelooked at quite a few carpet sales companies online before deciding which one to visit. I ultimately chose Kemp's Dalton West in Newnan based on their excellent reviews and what seemed to be fair pricing, according to other customers. Kemp's has a well-organized showroom with a wide variety of manufacturers. We looked at Karastan and Masland, which both offered beautiful carpets that should hold up well under heavy foot traffic and with pets. What sealed the deal for me on Masland over Karastan was their customer service. I had a couple of basic questions, and needed some samples. The store didn't have the information on hand, so I reached out to both manufacturers directly. Karastan couldn't answer a simple question about which carpets had a particular feature unless I manually went through all their options and followed up with a call. Masland, on the other hand, had the answer immediately. They were able to tell me exactly which carpets matched my requirements, including weight, materials, and features right from their database. Not only that, but the representative also mentioned they own Dixie carpet, and recommended a few of their carpets that met my needs as well. I worked with Michael Snyder at Kemp's Dalton West. Michael was knowledgeable, took the time to answer my questions without rushing, and helped clarify the details I had researched online. We had to wait a few months after our initial visit for another part of our project to be completed. Even though we live down in Forsyth, and Kemp's typically doesn't serve that far down, they made it work and sent a crew. About ten days after purchasing, the carpet was installed by Javier Hernandez and his team. We've moved 14 times in 35 years and have had carpets installed many times. Javier's crew is by far the best we had install carpet. Their precision in cutting around baseboards, door frames, closets, transitions, and seams was unmatched. They were careful in our home, cleaned up everything, and even vacuumed afterward. My wife and I are very satisfied. Thank you, Michael, Javier, and the entire team, for a great experience.

Completely satisfied experience from the team at the store to the installation. Could not have been…read morebetter. I have already referred Kemp's to a coworker who is going to be redoing their floors.

This company was quick, professional, and priced correctly. We even had a scratch on the new floor…read morefrom when they moved the furniture back and they came back out and replaced the boards that were scratched. My floors look amazing!

From the owner: We have over 25 years of experience in the flooring industry. We will make your job easy as we are…read morea turnkey operation. While we will still install customer provided material, we also will take measurements, and show up at your doorstep ready to work with all materials!

Let me start by saying that my husband and I are blown away by the work of Chris and his team. We…read morewere buying a new home with old, outdated hardwoods throughout and wanted to get them sanded and refinished along with renovating the staircase prior to moving in. After receiving various quotes from other flooring companies, we went with Chris because of his fair pricing, personable and welcoming nature, positive client reviews, and quick turnaround. He listened to exactly what we wanted and executed from there on out. When we saw the first round of sample stains, they weren't what we envisioned for the house. Instead of getting upset or talking us into something we clearly didn't want or love, he told us to come back the next day and he'd have some new ones for us to check out. Sure enough we found exactly what we wanted in that next round. Chris walked us through the entire process step by step, with patience as we asked and text him a million times. I'd go with Chris a million times over for any flooring project we have in the future and you'd be lucky to have him too.

Excellent professional service, they did my whole first floor, looks great! Job done quickly and…read moredone right.

CQF works miracles. We were afraid the damage to my hardwood floors was irrepairable. The owner…read morewas there to inspect each stage of the process. His crew worked hard and long hours. My floors look beautiful!! Thank you CQF team!!! Couldn't be happier !

Mr. Bailey the owner came to my home for an estimate to install sand and finish hardwood floors on…read morethe second floor of my home . I agreed to the terms . The same week he delivered the wood to acclimate for 4 days to insure proper installation. The crew was prompt on timely and cleanliness. The project went smooth and is absolutely beautiful. It's rare these days to find an honest company like Mr . Bailey has . I'd give 10 stars if I could ! Thanks CQF for your amazing craftsmanship .