This was my 2nd visit and it will be my last. I met with Whitney Colella both times. She was…read moreabrupt and acted like she had no time for me. She spent less than 4 minutes with me and then says - anything else? I had concerns about spots on my face and how they might be treated . She must have said to me - your insurance doesnt cover that - at least 4 times. She asked how old I was and said the spots were due to old age. She did freeze spots on my face and even did a spot by my eye - all without touching me. she didn't wear gloves. the 1st visit she recommended a cream called skyn that cost $57.00 and did not appear to do anything . When I mentioned the cream she just shrugged - indicating - whatever. I asked about checking the rest of my body for moles or spots - and she said - youll have to make another appointment. guess each appointment is for 1 thing only so you and your insurance can be charged for a 2nd, 3rd, etc.......The office in Alcoa was not busy. the parking lot was empty and there was no one in the waiting room. who wants to return if this is how you are treated. Not me.

My first appointment was to check out a skin growth and a biopsy was performed. They were…read moreprofessional, fast and friendly. The exam room was clean and well prepared, and the waiting area is comfortable. I do not have traditional insurance, but they quoted me a price over the phone, and it was slightly less that what they billed me in the office, about $230. Waiting on biopsy report now. I have seen several dermatologists in the past and this office is pleasant and professional. I'm very pleased with the level of care I have received so far.

When Madison was there it was wonderful! Sadly she left…read more Now, the service is awful. They are not caring nor compassionate. They are NOT organised and alway out of products.When I was seen by another practitioner. She did not take her time nor care. It took 3 months to get one of my prescription. I am having terrible hot flashes again and it's like they don't even care to listen. On top of that they are ridiculously expensive. The only sweet young lady that has compassion is Grace. She is in the back office. I wouldn't recommend this place. Whoever is running this place needs to look into the problems. I had others tell me the same. Don't waste your money or time.

My experience with RevitalyzeMD was very short lived. Text correspondence with the staff that sets…read moreappointments was totally disappointing. I answered all the questions required including a set time for the appointment and the representative claimed they did not get the text and booked my selected date and time to another person. I sent a screen shot of the text proving my point but did not get a reply. They simply ignored me. Services and products may be good but I will never know because I will not do business with a company that ignores customers. Donny M.

She was the best Dr I have ever seen. She found out what was wrong with me when other Drs could…read morenot. And it was not a skin problem. She also took care of my skin problem in less than 2 week and with other Drs it had never been healed. Great Dr.

Dr. Darin Smith I cannot recommend, Dr. Darin Smith highly…read moreenough. He is not just an exceptional eye surgeon - he is a fine person with a fantastic personality who truly cares about his patients. Dr. Smith's credentials are impressive. He earned his BA from Indiana University (1986-1990) with a double major in biology and chemistry, graduating 7th in a class of 1,538. He went on to earn his MD from Duke University (1990-1994), completed his internship at Roanoke Memorial Hospital (1994-1995), and finished his residency at University of Texas Southwestern/Parkland Hospital. I first met him in 2000, and he has cared for both my wife and me ever since. Over these years, he has performed cataract surgery on both of us, lens implants for both of us, and laser surgery on me. When there was a minor complication with my lens implant, he was reassuring and supportive. I told him I wasn't worried at all because I knew he was standing in my corner. Dr. Smith takes extra time with his patients. My grandfather went blind in later life due to diabetes, and Dr. Smith is particularly attentive to my eye health because of this family history. He carefully monitors me and provides reassurance that I'm healthy with no signs of diabetes in my vision. He is very professional, a Christian involved with his church, and brings genuine warmth to every appointment. After all these years, I consider Dr. Darin Smith not just my doctor, but my friend. If you're looking for an ophthalmologist who combines exceptional skill with genuine compassion, look no further.

Disappointed today. Was told that they had received a current Authorization from VA. Then Carter,…read morewho was not friendly at all, insisted I must sign an authorization for them to bill me $45 for Refraction procedure, which is necessary or they won't provide an eyeglass prescription. I told him the VA authorized it, then he (as well as front desk personnel) stated that the VA usually does not pay it. I am 100% Disabled Combat Veteran and the VA provides for all my healthcare needs. Then the front desks personnel stated I could always forward their bill to the VA. NOTE: The VA does not pay for anything that was not preauthorized. As I have already had three surgeries on my left eye and received eyeglass prescriptions the past two years through VA authorization to Baptist Eye Surgeons, I asked to speak with the Doctor. After all, I had an appointment to see him. Carter replied, "No, he is busy". To top off the complete waste of time, I asked for a copy of the VA authorization. What they provided me was an authorization that expired in 2023. My Service Animal and I left before the extremely frustrating scenario got the best of me.

Staff was very helpful, waiting rooms were nice, besides the main one was in two different areas…read morebecause two different types of images needed. Just the normal stress of waiting on results. I liked that there is no canned music or tv in every room, ladies were visiting with each other, nice.

Quality of care exceeded my expectations. Every member of the staff was exceptional in their…read morecaregiving.

Good service overall, had to wait over an hour to be seen but I guess that is to be expected…read more Doctor was excellent and made a diagnosis quickly, had prescription in hand and was out the door quickly after seeing doctor

Terrible when it comes to working with patients on thier prescription needs. I have a daughter with…read moreADHD. There is a shortage so alot of pharmacies cannot always fill prescriptions. Peggy, a NP there, wrote me a paper prescription for Ritilan LA for a specific pharmacy. I went and the the pharmacy didnt have enough in stock for the prescription. I called 17 pharmacies and finally found one that could fill a month supply. I then asked Peggy to please send the prescription to that pharmacy since they could fill it. She is refusing to write a new prescription for me, saying that I need to go to the one she wrote down originally. 3 days later of dealing with her nurse and the office manager, and they still cant seem to get it thru their little heads that the original prescription is useless to me because that pharmacy cant fill it. So my daughter continues to be without her meds. terrible people. unsympathetic and unwilling to work with patients. I finally just fired them and moved on

If you have a mild, chronic condition that requires minimal management, I would not recommend this…read moreoffice - particularly Dr. Julia Abraham. During my recent annual physical, she briefly asked me about my asthma, which I reported was stable and even improving. She then renewed my existing prescription, and we moved on. I was shocked to later receive a separate charge for an office visit based solely on that brief conversation. I am a relatively new patient and was not aware this was their billing practice. My previous doctor never charged me for this, so I will be returning to them as a patient. I also called the office for clarification, but unfortunately Dr. Abraham has not returned my call. In summary, if you have a minor medical condition that requires an annual prescription renewal, do not seek care at Rocky Hill Family Physicians.

Finding a quality PCP has been a real struggle for me in the past, but I have found my forever…read moremedical team! From Mary in reception to all of the wonderful nurses, I would love to thank you all personally-- oh and not to mention my new PCP-- Dr. Thurman! She is an absolute treasure! I couldn't be more pleased with my experience. Seriously, if you're considering a new practice or are in need of a physician consider Rocky Hill Family Physicians! They actually made me feel like family. Thank you all so much!

I had a great experience getting a MRI with these folks in Knoxville Hall of Fame Dr. Caleb was the…read moreReceptionist, Ashley and Sara done my test. They took care of me. Verynice and pleasant atmosphere! Thank you!

I walked and was instantly greeted by two competent men who checked me in. Check in was seamless. I…read moredid have a longer wait, due to extenuating circumstances outside of their control. One of the guys moved me to a more private waiting area, where I was shortly met by my ultrasound tech. She was warm, genuine, and listened to my axieties. She made my experience as painless and comforting as possible. If I ever have to do further testing, I will definitely request University Diagnostics, and more specifically Brandy the ultrasound tech, who was fantastic. Thank you Brandy for doing such a great job!