BEWARE! These a$$holes have no conscious. Just look at my receipts. They are SCAMMERS! If you need a good reliable mechanic, even it might be a long drive for you, I highly recommend Express Tech, ask for Gilbert. Words are not enough, just look at the evidence. read more

Knuckleheads Garage - Quote - Auto Repair Near Me - El Paso, Texas

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Carlos and Alex ARE the BEST garage owners!!! I just recently moved to El Paso and had no one to ask for recommendations. Saw Knuckleheads Garage on Google took my car over there. Gave me a list of what was going on with my car. Fixed it all the next day. Highly recommend especially to the women out there. Honest guys KNUCKLEHEADS GARAGE is my go to garage from now on. Thanks Carlos, Alex and the crew read more

Absolutely horrific experience with this "business" and the owners, Alex and Carlos Zamora. I can literally not stress enough to stay as far away from this place as you can. Paid 17k upfront to have our truck fully upgraded in December 2021 -- my husband and I were manipulated, lied to, jerked around and given excuse after excuse for over a year (like so many other people who have left negative reviews as well). I can't even begin to describe the ordeal we went through, specifically with Carlos -- trying to get him to answer the phone, answer specific questions, and any attempt at getting answers as to what was pending or when our vehicle would be ready was like pulling teeth. He even at one point refused to speak with me when I asked him to provide confirmation numbers for the parts that were ordered (which he never provided by the way!) We finally had enough and took our vehicle out January 2023, even after Alex begged us to let them keep it to "finish it" and "it would only take a few more days". When we showed up to pick it up, Carlos was conveniently MIA, we were denied entry into the establishment and a tarp covered the window. I mean...how sketchy can you be? When we finally were able to pick it up hours later, it was clear that the vehicle had barely been touched, there was no way it would be "ready in a few days" like they said, and all the money we paid was for nothing. At this point we weren't surprised, but still extremely disappointed. Alex admitted that our experience was a terrible one and threw his brother under the bus. He blamed our entire negative experience on his brother Carlos, claiming that he is actually the owner and that he should have never left him in charge. I'm sure this was just some pathetic attempt at trying to get us off his back. In the 13 months that our truck sat in their shop, the engine was taken down to the block, the transmission that was "finished" needed to be completely redone by another mechanic in town, and we were missing countless parts, among other issues and problems they left us with. Essentially our vehicle was a shell of a truck. Verbal and written agreements to get our money back have still yet to be honored and these two thieves continue to be in business. Alex was more concerned about us writing a negative review than getting us our money back LOL. How disappointing that people can be so deceitful and manipulative. Perhaps going to the media will force them to actually do the right thing for once, it's clear the countless lawsuits (and more to come) have done nothing to change their behavior and business tactics. EDIT: after leaving this same review on their Facebook page they have blocked me and hidden all their reviews from the public so you cannot see the negative ones . Just pathetic. read more

I would highly suggest heading over and reading the Google Reviews on this business, I believe the negative ones are 100% true and the glowing ones are fabrications. They have kept my van and money, have refused to provide satisfactory answers, and have refused to return phone calls....pretty much inline with those reviews and what others have experienced. I have filed a complaint with BBB as of today as well as with the AG. I would not recommend this business at all. read more

I've given Carlos over a year to make things right. I paid a lot of money to have my engine & transmission rebuilt. (Transmission was outsourced). I've returned the vehicle to them on 2 occasions to fix things like a missing engine mount bolt, oil leaks, missing parts etc. The things they overlooked are astonishing to say the least. They also busted the windshield while in their care. I was told I could get it fixed on my own and send them the bill. I did that last summer only to be told to wait a little longer as they were having $ issues. I waited a couple of months and re-sent invoice from the installer. I even included a picture of it getting installed...no reply...crickets... The vehicle has run horrible since getting it back from them. I've literally put less than 100 miles on it since being in their shop a year ago. The final insult was when I discovered the original transmission dipstick was gone and a GM dipstick that is too long was put in it's place. It clearly says "Dexron" on the handle. They re-installed it so this is on them. It is clearly 3-4" too long. 2nd insult - I pulled the plugs in attempt to figure out why the vehicle is running poorly. I paid for and gave them 8 new Motorcraft spark plugs. The ones I pulled out are a different brand, possibly the ones originally in the car. Same goes for the coil packs, not what I purchased. Where did my new parts go? Where's the $ they owe me for the windshield? No way I'll be going back. A warranty is only as good as the person standing behind it. These guys are shady as hell. Avoid this shop. read more

This place is garbage. Took way too long to be fixed. Not only that my car is worse. Called them back went looking for them for my warranty and they won't cover it. They change mechanicS almost every week. Beware read more

Awesome people who does awesome work! Carlos and Alex made sure things went well with my Jeep. Highly recommend these knuckleheads!

Absolutely horrific experience with this "business" and the owners, Alex and Carlos Zamora. I can literally not stress enough to stay as far away from this place as you can. Paid 17k upfront to have our truck fully upgraded in December 2021 -- my wife and I were manipulated, lied to, jerked around and given excuse after excuse for over a year (like so many other people who have left negative reviews as well). We finally had enough and took our vehicle out January 2023, even after Alex begged us to let them keep it to "finish it" and "it would only take a few more days". When we showed up to pick it up, we were denied entry into the establishment and a tarp covered the window. I mean...how sketchy can you be? When we finally were able to pick it up hours later, it was clear that the vehicle had barely been touched, there was no way it would be "ready in a few days" like they said, and all the money we paid was for nothing. In the 13 months that our truck sat in their shop, the engine was taken down to the block, the transmission that was "finished" needed to be completely redone by another mechanic in town, and we were missing countless parts, among other issues and problems they left us with. Verbal and written agreements to get our money back have still yet to be honored and these two thieves continue to be in business. Alex was more concerned about us writing a negative review than getting us our money back LOL. How disappointing that people can be so deceitful and manipulative to so many people. Perhaps going to the media will force them to actually do the right thing for once, it's clear the countless lawsuits (and more to come) have done nothing to change their behavior and business tactics. read more

DESERVE NEGATIVE STARS. Its RARE when I leave a review, however, this is definitely a MUST. I want the people to know the lack of professionalism and joke of a business they can expect from here. To start of, I dropped of my car in early March. They were supposed to rebuild my engine, install a whole new exhaust system, change my tires, tuneup (the whole 9 yards). As a business policy, they required for me to pay everything up front--I did (over $4k). Fast forward to August, yes AUGUST (5 months later), I came to find out that they cracked my original engine block. They did indeed replace it, but from there on it was one mishap after another. Another thing, the tires I had paid for since March, had not even been ordered. The main guy (pony tail) supposedly called in a favor to pick up the new tires... came back with tires that were the incorrect size (C'mon man, no attention to detail). Another thing, the exhaust pipes that i had paid for since MARCH as well, were still not in yet either. When we threatened to simply take my car as is, but with a refund for everything that was not done yet, they were reluctant to provide a reimbursement--saying that they didnt have the money to reimburse me and they requested to give them 2 weeks to fix it--we agreed to 2 weeks. However, we returned to pick up the car just 2 days ago (we gave them a MONTH to fix the dam thing). With no surprise at all, the exhaust pipes were not in yet, and the car itself is a mechanical joke. Two underlying theme with these guys is that 1) they keep making excuses after excuses; top of the line liars! I swear I have not met anyone like this (how do they still manage to run a business? Shady stuff going on here). 2) After all the nuisances and challenges that we experienced, they still had the AUDACITY to tell me NOT to call them more than 1x per week. That if i called more than one time per week, they would simply ignore my call (very blunt like that). I hope this review serves the public good... perhaps a few folks may experience good service, but from reading other people's reviews on them, this seems to be a recurring matter. In short, please save your money, time, and frustration... you're better off going to another responsible mechanics shop. PS: They should also change their description under "Specialty" and replace it with some truth: tricks/ lies, untrustworthiness, & unprofessionalism... out to simply take your money! read more

Worst experience I've ever encountered. As soon as I walk in, the young blond women behind the desk was Soo rude and unprofessional. She is unapologetically racist and I will not support a business that allows their employees to treat their customer in such a manner. I would rate then 0 stars if I could. read more