I leased a space from them in March. In May they increased the rate by over 35%. Now they are advertising the same space for less than what I first leased it for in March! Watch out for these guys! read more

I just rented a unit 3 months ago at $78. Mediocre unit at Best and I learned later how much they've been broken into. This morning I see a charge of $113. I called to find out what the heck was going on and was told it was an increase... Almost 50%!! I also learned they will not prorate or rebate with cancelling immediately and moving out in 30 minutes. I'm sure there was some sort of email, but I , like everyone else, do not have time to go through all 742 million trash emails I get in a day. I am very disappointed and will never use KO stage companies again. I will warn everyone I know who uses or thinks about using them in the future. Very bad business practices. They also make you jump through hoops for proof of insurance or they auto charge you for their pathetic little insurance policy as an added ripoff. I deeply regret trying this company out. read more

Been with them since 2021 when units we're reasonable but then they jacked up the prices every year. My unit doors has been broken since then and no one has been out to fix it. I had lost my job back in September of 2023 and it was hard financially, talked to Aaron one of the many district managers about my situation and he dropped all my late fees and Lein fees and took my unit out of auction. He talked about giving me a job there and was super nice. Then I call in February to get my stuff out of auction and finally get up to date. I get the run around finally I get ahold of Shaun another district manager 3 days before my unit goes up to action. He's a jerk and proceeds to tell me there is nothing they can do to get my stuff out of auction. I told them there's a vehicle with no title and they won't make the money they want from it. Then I get ahold of Aaron again and he acts like a jerk too. No recollection of what we talked about. He tells me the same thing then recommends I bid on my own stuff but then I would owe the whole balance still and would have to be out in 48 hours. Horrible costumer service. Your better off renting from menards then these clowns. Customer service doesn't exist here. read more

Reserved on-line at 4:15 last Thursday and received an email with my RESERVATION CONFIRMATION. Received a welcome call about an hour later and I indicated that I'd be out at the unit the following morning to make sure it was going to meet my needs. Was at the gate @ 7:15 , checked out the facility and it was going to work perfect for my boat. Called and let them know that just before 7:30 AM Friday and told them I was headed back to complete my on-line application and payment information. While I was at the office doing just that, I clicked the link to REVIEW LEASE and while I was reading through to make sure I understood everything correctly, my "Reservation" got aborted by someone else who happened to be on-line at the same time and swooped in to take that unit. Only other one with electric and not climate controlled was a larger unit, at a 27% bump in rental cost. Needed a place for the boat, so I took it. Got the key for unit and went back to find a bunch of somebody else's junk still in there. Called and left multiple messages as well as responded with pictures to their email RESERVATION CONFIRMATION. Not a single call back. Called and explained everything again today and was told that they could do nothing. Buyer Beware. There is NO such thing as a "reservation confirmation" with this company and they won't bother calling back to explain what happened. AWFUL experience. Stay away. read more