I've been an existing customer of this company, which makes this experience even more…read moredisappointing. I called and left a message to schedule an appointment and never received a return call. Good customer service should include basic follow-up, especially for loyal or returning customers. Being ignored after reaching out is frustrating and unprofessional. At this point, it feels like customer relationships are not a priority.

I arrived home Monday afternoon and my AC wasn't working. It was 100 degrees outside. After calling…read moreseveral "local" larger companies for help I was told they wouldn't be able to schedule me to be seen until the following week... Really?! A friend referred me to Big Bear Mechanical. I called them and they arrived later that day and resolved the issue and got my AC running ice cold. They care about helping people. They were fast, friendly and they were affordable. They have a customer for life with my family and I. Thank you to the team at Big Bear Mechanical!! We greatly appreciate you guys. I highly recommend you call them first

They were able to come out very quickly. I believe the next day very thorough in their inspection…read moreof the chimney and the fire box on the fireplace they explained in detail what the issues were and then I received a report and an estimate for Repair the next day I was very pleased with the overall service.

We scheduled someone to come out and install a chimney cap. We were told it would be $150. After…read morerescheduling not once but twice with short notice, the guy finally came out. He did not come prepared to install a chimney cap, and told us we should just do it ourselves. We pressed him on it and were told to call his boss if we had a problem. Wrote us up a bill for $86 and left. We got nothing for that but a couple missed days at work for scheduled times they didn't make. Now we still need a chimney cap . . . What a waste of time and money.

Hottest stretch of the summer and our Air Conditioner starts making weirder noises than usual. We…read morecalled around and people were booking 2-3 weeks out. We just happened to get a flyer from our realtor that day, one that recommended a few service people, including Sky Swanson. We called. He answered. He showed up THAT DAY to check out the system. Sky addressed the immediate issue, creating temporary solutions that kept us going until we could make a decision about: - replacing the AC unit (for which the coolant was no longer made, so that was kind of a no brainer) - replacing the ductwork with larger-diameter ducts to accommodate the parts of the house that had been added before we moved in 26 years ago - replacing the entire furnace which was already 17 years old and kind of hacked together and not especially efficient We got bids for all 3 options and ended up with one of those as-long-as projects, the short version of which is that we have a brand new heating and AC system. Beautiful work, MUCH more efficient, and we can barely hear the new AC unit, even when we're outside sitting near it. I can't praise Sky's work, problem-solving skills, and can-do attitude enough. Super nice guy, creatively and technically accomplished, neat and considerate, and totally committed to us being happy with his work. It's been several weeks and everything's been working brilliantly.

Great service. Sky came immediately to my office complex to help fix a leak on a hot water heater…read more The issue was fixed and my tenants were back to doing business in no time. Kindest most trust worthy person to do business with.

Fantastic from start to finish. we needed a new roof for our Adobe home asap with Winter…read moreapproaching. The service was top notch. Clear communication through Laura the Office Manager who kept us informed about dates etc. She was kept us calm and nothing was too much trouble. Wonderful representative for this company. The quality of the roof and workmanship was excellent and the cost was great value. Cannot recommend them enough.

I hired Frontline to convert my home to refrigerated air and heating, and I couldn't be happier…read morewith the experience. From the first phone call to the final installation, everything was handled professionally and efficiently. The consultation was straightforward and easy to understand. They took the time to explain all of my options, which I really appreciated. Their pricing was also much more affordable than several of the larger HVAC companies I had received quotes from, and the quality of their work was outstanding. The crew was respectful, knowledgeable, and left my home clean when they finished. It's hard to find a company that delivers great customer service, fair pricing, and quality workmanship all in one, but Frontline did exactly that. I highly recommend Frontline to anyone looking for honest, dependable HVAC services. If you're considering refrigerated air, heating, or any HVAC work, they're definitely worth calling first!

I hired this company to clean my chimney. The technician was on site for about 30-35 minutes,…read morecharged $170, and said what he did should solve the problem of smoke backing into the home. He put WD40 on the mechanics. When I tried to use the fireplace afterward, smoke immediately backed up into the house. He had mentioned another issue in the chimney but did not think this was causing the smoke backup. The technician was polite and professional, but the service did not resolve the problem, and I was disappointed given the cost and the expectation that the fireplace would be functional afterward.

I picked Cheap Sweep because they were the closest but was glad I did. Sam was really helpful,…read moreprofessional, and quick. I asked him questions about my chimney's condition and he gave me a lot of really useful info about its condition and how to best run it going forward (it's a wood burning stove). All around great service at a reasonable price. Highly recommend!

Needed some work done efficiently and some updates. Super polite and quickly addressed issues. They…read morewill do rest of work as soon as I pick fixtures Thank you Cactus Mechanical!

I have used Cactus Mechanical for five years. Dennis helped me with furnace issues, well issues…read moreincluding the installation of a 3100 gallon water storage tank complete with all the plumbing. He also serviced my mini split. Also, when he repairs something it stays fixed. Additionally, when Dennis says he'll be there at a particular time, he shows up. I have nothing but good things to say about Cactus Mechanical and Dennis in particular. Five stars!!!

I highly recommend Beaver Overhead Door! I found them to be reliable and ethical. Dustin…read moreEnriquez, the service technician was extremely knowledgeable, professional, and efficient. Due to Covid 19, he arrived wearing a mask and kept a safe six foot distance throughout the call. He repaired the issue I was having with the door closure, and even provided additional services by oiling the springs and examining the motor unit to ensure there was no long-term damage. He was very polite, and educated me about the problem without using unnecessary jargon. Beaver Overhead Door is an outstanding company with first-rate service technicians!