Rude, Insulting and Careless management
After a tedious flight to Sydney, and a 4-and-a-half-hour drive to Port Macquarie where I arrived with my 8-week-old puppy in the late hours of the evening I finally find the Koala Tree Motel where I had booked a deluxe room for the evening, only to find myself stranded outside as the reception was closed for the day. I try the reception's phone number, in hopes that someone would still be onsite to let me into my room, but to no availability. I then see the Emergency phone number which I had to dial several times before anyone would answer, only to hear the man on the other side of the line telling me that he has gone home for the day, and that it was my fault if I had arrived late. As if I am the one supposed to make sure customers arrive during their opening hours. The man, which I assume is the manager or the owner of the hotel, did not seem to care that I was going to spend the night outside because he did not even bother to pick up the phone to see where his clients (in this case me) willing to pay good money to stay in this run down poor excuse for a motel, or even have a contingency plan for late arrivals. He also dared calling me a liar and that there was a long list of people like me on the internet. It seems that I am not the problem here, but management certainly is.
I seriously wonder from where they get 4 stars hotel rating, it is a 2-star hotel to me.
Thanks to the terrible professionalism of the operator I had to make dozens of phone calls to find a last-minute room, when I finally had the chance to find one at the T's Tennis Resort, where I was greeted by a lovely lady who helped me out with a room. She even gave me a discount as the room she had left was for families, which in all fairness was no problem for me.
Anyway, if you ask me, don't bother going to the Koala Tree Motel, find another more pleasant and better rated motel in Port Macquarie, there are plenty of them.
I hope this review helps.
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