I had an unfortunate experience at the Kohl's opening today. I arrived at 8:56 a.m., knowing the store opens at 9. As I was walking toward the entrance, a couple had just walked in and I was about to do the same when a woman with dark hair came out and loudly yelled, "We are not open until 9!" Her tone was extremely rude and aggressive, as if we had done something wrong by being a few minutes early. She demanded that the employees shut the doors immediately, which they did. She then walked away and drove off. About a minute later, employees reopened the doors and allowed us to enter (8:58). The situation was confusing and honestly felt very unwelcoming. I completely understand that store hours should be respected, but there is a way to communicate that respectfully. Being yelled at before even entering the store did not set a positive tone for the visit. I hope management can address this, as customer service and professionalism matter especially at opening time. read more

This KOHL'S location is the BOMB! Absolutely wonderful! From the moment we stepped in and were offered a wheelchair by their two hosts - to how we were greeted - was a CHRISTMAS GIFT in and of itself. And, I truly mean that from the depths of my heart. These two hosts had kind, encouraging words and sentiments and directed us to precisely the location we needed to go - and we FOUND MORE than what we were looking for. The store is super clean, well organized and full of beautiful Christmas gift items for any budget. WE WILL BE BACK! This, I can assure you without question. A gigantic THANK YOU to KOHL'S STAFF for their unheard-of kindness. MERRY CHRISTMAS TO YOU ALL! read more

It's been a couple years since I last reviewed this place. However, I've visited recently a couple of times, and each time, I've found the store clean, well-stocked, and organized. Unfortunately, during my recent trip, I only managed to find one blouse for me. I didn't have much luck finding what I needed. Despite encountering a long line, they promptly called for additional assistance. I appreciate this location's proximity to Sam's Club, as it's convenient for our shopping in the area. 4/22/24 read more

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Everyone loves Kohl's! This is the perfect place to find just about anything you need, from suits and dress shirts to sportswear. They have a great selection of perfumes, colognes, and classy dresses, along with shoes and accessories. That's why I often make a quick stop here to pick up something for meetings. I'd say it's better than any other store for shopping for professional attire or athletic gear. They really have it all! It's definitely one of my favorite places to shop. read more

This review is for the Sephora that's inside Kohl's. First things first I want to say thank you to the girl with the black and blue hair for helping my family today. You're the reason why I'm not rating my experience as a 1 star. You were so nice and extremely helpful. There were a lot of customers in your store while we were there and you were hustling to get to everyone. So thank you again! For your coworker however whose name starts with a Y and who has black hair I would take notes to improve your work ethic. Kneeling down in an isle looking at your phone and just slowly roaming around the store when it's obviously hectic not asking customers if you can help is poor customer service. Your coworker was needing your help and you were showing no effort or interest in being helpful. Do better not only for yourself but for your customers. read more

Bad management. I had an interview and the employer didn't even show up. I called the store to let them know and I was told they would call me but I got no call. I then got a email saying I didn't get the job ‍ read more

So I am a plus size woman who recently lost some weight and was looking for a place to shop for some new clothes. I was recommended to Kohl's by some co-workers. I went to the SW location which was closest to me and from my work. Shortly after arriving in store I felt like I was being watched by employees as if I was going to steal something which made my shopping experience uncomfortable. They did not have a lot to choose from for me in the plus size section, they were out of a lot of the smaller sizes. However I did find a few items and went to checkout. The lady who checked me out was so nice and made conversation with me and offered me a chance at getting a bigger discount if I wanted to apply for a Kohl's card and I did. If it wasn't for that teller I don't think I would be giving that store another chance for my business. I did go to the Rosedale location the next day and they had more stuff for me with a great experience there. read more

I have a Kohl's's account. Have had it for several years. Can't get a credit limit increase. Ultimately that's fine it just limits my desire to shop with this company. What has me raging this morning is. My payment was due yesterday. Chose to pay it in the store because I was taking my granddaughter shopping. Wasn't sure if she'd find something she like here. Made the payment in the store and checked my account this morning and I'd been assessed a late fee. Why no reason other than I think they thought I wouldn't notice. Spent 30 minutes to get it removed. Why read more

Kohl's is a go to place if I need clothes for work or for casual wear. They have really good sales and a rewards program with times they offer Kohl's cash for large purchases. I subscribe to their emails and get numerous notifications on deals along with coupons for dollar or percent off purchases. They offer clothes for every member in the family, household items, makeup, perfume & décor. Kohl's stays pretty modern with the fashion trends and has clothes lines from Vera Wang, Hillary Duff, Jennifer Lopez, Marc Anthony and Lauren Conrad to name a few. I will be coming back to Kohl's :) read more

I freakin love Kohl's! They're a little bit more on the pricey side, depending on your budget, but you get what you pay for. I have to set a timer every time I shop here & remind my self of what I actually came in for, because I will literally try to buy the whole store. Now keep in mind, i've been to all the Kohl's locations in Bakersfield, but no one has ever provided such stellar service like KAELYN! KAELYN was really sweet and just extremely kind. With the way the world is today, We need kindness more than ever, so I sincerely appreciate her being an example of that. Most people act like they hate their jobs these days, so it's definitely refreshing knowing that there are people who don't act like it's an inconvenience to help you. Thank you for having such wonderful associates like KAELYN because she exemplifies what customer service should be at KOHLS & at any business establishment in all honesty! See you soon. read more

Came into the store about 10 min after opening and WOW! The store is a mess it's like from far away it's looks okay but up close is a nightmare. There is about 3-5 customer in store and I was the only one in kids department but it looks like this store needs some major recovery help. How can management not see this or there higher ups. read more

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What a disorganized MESS! This place was a disaster with clothes and merchandise strewn out EVERY WHERE. In fact, I kind of feel sorry for the clothes that actually made it to a hanger, on a rack.... The next hurricane should be called Hurricane Kohls! read more

Ok..was hesitant on going especially on black friday but fiance decided we should go..so we go and yes it's crazy busy and the lines were crazy long..felt like a Disney line waiting on a ride..there were even signs with how long from this point..which helped..but even with the crazy lines and the crazy shoppers I just need to say a very LOUD SHOUT OUT !!!! TO CRYSTAL and VANESSA and I hope I spell it right ZAINAB..sorry if I got it wrong..great customer service on there part..from CRYSTAL helping find items on the floor and VANESSA and ZAINAB at the register thank you all for the great customer service and I hope KOHLS recognizes you 3 for the great customer service you provided. read more

After all these years of being in Bakersfield, Kohls is definitely one of my favorite clothing stores. The prices are great and you can always find something nice to wear here and amazingly something nice on the clearance racks. I was kind of bummed out when I found out they changed their rules on the Kohls cash. I would keep my Kohls cash stashed away... expired and all, and they would always accept it and let me apply my Kohls cash to any purchase, but now they are a little strict on it. I know I shouldn't complain on expired Kohls cash and I know the reason behind it is to bring customers back in a timely fashion based on the dates, but I'm not a frequent shopper haha. Even w the Kohls cash rule being strict, that won't stop me from shopping here. I love that they always stay organized and neat. I've never had a bad experience w any of the staff here, everyone is pretty nice. One thing that I will always remember is one day the lady rang my stuff up and the cash register went haywire and she said we were some kind of special customer and everything was FREE... Thank you Kohls for the nice incentive! read more

I'm at this kohl's right now and these workers are rude and have absolutely no customer service me and my mom came in to do a EXCHANGE we were not greeted or made feel welcome , the man who was running the register just starts pointing for us to come here never opened his mouth and said "I can help you on 4" my mom asked for a exchange he then proceeded to give her a return and gave her money back after she asked for a exchange he was very rude and appeared like he did not want to be at work. read more

Normally, I'll take my wife to the Kohl's on Rosedale Hwy cause it's much closer to home. This branch is also nice, and the layout is similar to Rosedale. If you look hard enough, there are great deals to be found. Most of those deals are in the Clearance sections where many of the items are heavily discounted. Also, Kohl's will send coupons in the mail that may offer an additional 30% off your purchases. She has never bought anything here at full price. Clean store with good customer service, quality products, and affordably priced. 4 Stars! read more

I visited kohls this past Friday night. I am giving them three stars because of how disorganized the clothing items were. I just wanted to visit with the sole purpose of finding a couple items for my sisters bday... So I wasn't wanting to spend a bunch of time shopping. I'm really more of a 'buyer' than a 'shopper', so when I saw the condition of the store I was a little discouraged. Now, I do need to mention My husband and I did end up finding three great sweaters for a bday gift for my sister, but it took some looking around because of the disorganization. I felt pretty lucky for what We found. The other few things that may have attributed... It was around 7:30 pm on a Friday, right in the middle of the holiday season, and I was shopping solely in the plus size section.... Which tends to be a section that doesn't get as much attention as some of the others. But, even with all that, I still think it was a little more disorganized than it should have been. read more

I have been to this particular location several times now. While to me their regular prices are way to high for my budget, I am always one scour the clearance racks and find a great deal. They also are very good about sending out coupons and other deals too. Like most department stores the cleanliness and tidiness of it will be determined by the customers and how many employees they have working in each department. I have found that obviously the later you go the messier it gets but like I said earlier I don't mind the hunt for a good deal most of the time. It could use to be a little more organized but at least they have the price checkers throughout the store. As for their brand of products the only ones we have tried consistently are the children's brand (Jelly Beans). Their brand is great, sturdy, current, and affordable most of the time. I have always had good feedback to leave as far as their customer service. Even during the busy season of the holidays all of the employees are friendly and helpful, which makes it nice to continue to shop their despite some higher prices. I will continue to shop here and always be on the look out for great deals and wonderful employees. read more

I only shop here when I get a $10 coupon in the mail. The worst part about this store is the fact that they never have enough cashiers open. The wait in line is always ridiculous! A lot of their merchandise is way too overpriced. read more

The one place in town that my daughter will always shop, and that I can find shoes that fit me in the same store.

Was just treated like crap in Kohls trying to return jewelry that continues to break. I was told I can only return for something that was the exact same price of $875 (which was impossible to find). The Manager "Audrey" was not helpful at all and I was told my only option was to purchase another necklace in order to exchange this one. Never buy Jewelry from Kohls. read more

Angelica was really helpful when I was there this weekend. The item I was looking for wasn't in stock but I found some other good deals. It was nice to find a friendly employee at this store, it seems like they are short-staffed and I know they are working hard especially right now. Our cashier was nice, too! read more

Shopping at Kohls is always great you have so many options to get discounts. For this store every time I been here the place is been clean and the staff nice and respectful. I cant fined much to b disappointed with this store. Save or get additional discounts with your phone APP and try this store you will come back just like me. read more

Went to Kohl's recently with my two kids, of course they wanted to see the toy section. I was in shock. Totally disgusting. This was shortly after they opened. How does loss prevention even have a job? Or the manager?? This store should be embarrassed! Even my eight year old and four year old were in disbelief. I could not comprehend the amount of toy boxes that were ripped open and the toys removed from the box. The rest of the store was clean and organized, it was as if every employee there skipped the toy section. As many employees Kohl's has, how do you not have someone checking the toy department? Unless things have changed since I worked in retail- and I have managed, and owned a store as well- when the store closed, there was someone in every department cleaning and straightening up. We didn't go home until everything was neat and clean for the morning shift. This did not happen over night. Unbelievable. read more

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Today I went in & I asked some Mexican girl with long black hair & thick eyebrows a question & right off the bat she started being rude and even said that I could "screw" up their whole inventory. She was so rude and you could tell that she has 0 customer service. I was very unsatisfied with my visit today & I have been coming to this khols since I was a little kid. read more

Stopped by here tonight and wow, I hadn't been here in over a year. I use to love to shop and I was a regular there. But when I came in today the store was a mess it just didn't seem like how I remembered it was. I asked for help from three different employees on the floor not including the cashier and it seemed like no one wanted to help me with what I was looking for. The first employee called another employee to help me and that employee showed up but seemed like she didn't want to help and told me there was another employee in the section I needed help in so I find the third employee she was no help I asked her for a specific item and told me to look over there and I'll find it instead of walking me to exactly where it is.. i just felt like a bother in that store. why do they even have employees working if they can't/ do they're job? So disappointed with kohl's! read more

The kids department in this store is in such disarray that shopping is nearly impossible. Sizes are mixed together (big girls sizes and little girls sizes found in the toddlers section), and the same style/item is scattered throughout the department, which means if you find an item you like in the wrong size, you'd have to walk around the entire department looking through all the racks. The shelves are just as chaotic with each stack containing a random assortment of styles and sizes. The experience reminds me of shopping a going-out-of-business sale just before a business closes its doors and everything has been picked over multiple times and the business no longer cares about keeping its stock organized. This store should be embarrassed. read more

This is the first time we bought anything at Kohl's in a very long time. The quality of their merchandise seems to have improved. JC Penney's quality, styles and quantity have dropped drastically. Kohl's seems to have better quality and more name brands now. Giving it another chance. read more

Use your Kohl's charge, get points on your rewards, ha e them scan it off your phone, use your Kohl's cash! BINGO! Love it on sale days!!!

The cs department makes returns so easy. Not a big fan of the store itself though. Shoe department is always a big mess. Clothes are rather expensive. I like their clearance finds read more

I like shopping at Kohls (more specifically the Gosford location) for fun little pieces to spruce up my wardrobe. I am a huge fan of specifically the Vera Wang and Lauren Conrad collections. I hate cheap or painful heels so I own very few, but my Vera Wang heels have never done me wrong! They are so comfortable and wearable through an entire 8 hour work day. I also appreciate the feminine pieces from the LC collection because they are good quality and usually vintage inspired. I was originally hesitant to support her collection because I questioned her fashion credentials but I have been impressed (whether actually designed by her or her "team" we'll never know)! Oh, and the coupons and constant sales aren't bad either. read more

I give it 3 stars because I couldn't find anything for kids everything was everywhere, thrown in the floor I found something's but not things I liked, I liked the service and the price was cheap. I just wish they gave you a clean store and prices that were a little cheaper read more

I love Kohls! However, this location is always such a mess! I wish they could work harder to keep things in their place so it is easy to find an item in your size, and to walk through the aisles! I have to wait in line an average of 5 minutes before getting checked out. They call for extra assistance at the registers, but no one ever comes. read more

I just had the most wonderful experience at Kohl's today! Yesterday I had come to Kohl's to get my husband some undershirts and could not find his specific one. This morning at 7AM I called the Kohl's on Gosford and got directed to Manager Tracy; she was great! No only did she walk me through how to use the Kiosk she was diligent, friendly, knowledgable and helpful! People like this Manager Tracy is the reason why I continue to come back to this specific Kohl's! Thank you! read more

I'm a huge Kohls lover! This store in conveniently close to home, however I recommend going during the work week. This store is a little chaos during the weekend and sometimes prefer to shop online. Love the deals and love that you combine kohls cash with coupons!! read more

piece of crap store. i have had an account with them since they opened here in bakersfield, ca.. my last 2 experiences with them has been rediculious. they lie through their teeth. i wil now cancel my account and choose to go elsewhere., and we wonder why brick and motar stores are closing. lies and more lies read more

I love this store. Their selection of clothing for men is fantastic and extensive. They have brand new styles that appeal to a large variety of shoppers. I regularly find great items here, and their regular sales make everything even more affordable. read more

Kohl's is my favorite retail store!!! Best return policy and great selection both in-store and on-line. Ask about the free rewards card available at any participating Kohl's near you. read more

I think they have really good service. The people at the registers are always nice.

I went in to Kohl's a couple of day's ago. The place was so busy and the cashier's seem to be in slow motion. I like the store but, they really need to do something about the efficiency of their staff. I waited in line to check out for over 20 minutes. Great store and good selection but, need to work faster or hire more staff. read more