I used to shop at Kohl's quite often, never again. This store refused to accept my return on $60 shoes, that I never wore, because I came in on the 90th day (90 day return policy). Called customer service and they told me to kick rocks. I hope $60 was worth losing a life long customer and all the negative reviews I'm going to leave you all over the internet. Do not shop here. read more

Update January 2024: Easy returns and exchanges from Christmas orders. Plenty of staff, and the store was so well-organized! I still feel prices are higher than I remember, but isn't that everywhere now?! Ericka was super nice and helped me at checkout use my printouts regarding coupons and kohl's cash from my online account. She was friendly, yet efficient and professional helping the line move fast. read more

Kohl's - Department Stores Near Me - COLORADO SPRINGS, Colorado

We were greeted upon arrival and the staff was very polite and courteous. They had great deals and the store was clean and neatly stocked. We found exactly what we were looking for. The shirt was very reasonably priced and the socks were too. We will be back. Also the restrooms were clean and the checkout process was quick and easy. read more

Friendly staff, clean and lines go quickly. Haven't had a bad experience here. They do Amazon returns too and I've used that a couple of times. It was very easy and streamlined. read more

Walked into the store I was greeted by very friendly staff. Went to the service center to pay my wife's bill, and the guy was nice enough but it seemed to me he didn't know what he was doing, I had the bill but he wanted my wife's kohl's card. I had to ask for a receipt. He gave me the receipt and said he needed to keep my wife's bill. (my wife will not be happy) she keeps her paid bills for her books. I'm not going back! read more

I ordered a Winter Coat online and when it arrived the zipper was broken. I took the coat in to the store on Janitell Road. The associate who assisted me was very rude - her name was Nevaeh. I then spoke with the Manager named Kimberly who wasn't very helpful. Both of these employees continued to tell me "You Can Do This or You Need to Do This", not once did I hear - "Let me assist you with resolving the problem". They did not have this jacket on hand, so I asked if they could order it online and ship it to me since it was on sale when I ordered it - they replied, NO, we cannot. I was told that I could go to the kiosk, order the jacket, once it comes in return to the store to process the exchange. Once again, taking away from my busy schedule - costing me more mileage. This company has gotten so large they totally have lost sight of true customer service! read more

I always find great deals on the clearance racks here, which can be combined with store coupons for an extra 20% off. Outside of finding killer deals in the clothing section, I am also very fond of their home goods section. My favorite set of sheets are from Kohl''s surprisingly enough. read more

The store is clean, the staff seems to be friendly, helpful and polite and they have ample parking. The inside is basically any Khol's you'd find anywhere in the U.S. OF A, LOL! read more

Clean store, never over crowded. We get in and get out, prices for some things are some what outrageous but they are always good about coupons and rewards so hat helps. read more

I like the stand alone location, the lack of speed bumps, and you can't ask for better parking.The people there go out of their way to help and save u as much money as possible by scanning for any deals they can find to apply to your purchase. When i needed to make a return and brought the wrong receipt, they actually focused on how to make it work. Instead of acting like robots, smugly reciting store policy like the typical sales clerk... I can't tell u how refreshing it was to get such good customer service after bracing myself, expecting to hear that I'd be forced to drive home and back with the right receipt! They took the time to check out my story and verify my purchase, and even applied my coupons to the purchase i made to replace the return. I'm thoroughly impressed, especially when i consider the typical bad service I've become accustomed to in the springs.. read more

So unorganized and very rude after 6:00 PM. Hope other stores aren't as rude l hope this was a onetime event. We are paying for a good shopping experience, this was not one. read more

Hit and miss clothing combined with mass amounts of meh make this store worth the trip 3 out-of-five times.

I love Kohl's my gals & I were in a big old rush trying to find robes & pjs for my wedding and they were so freaking helpful. We called before hand to make sure they had everything & they was an employee waiting for us in the pj section waiting for us and had everything all laid & ready to go! 10/10 amazing I love them so much read more

I appreciated Brittany finally stepping up (sarcastically speaking) to help a couple after we waited 10 minutes making me feel stupid. Thanks kohl's for the attention to all needs would have favored better here.. read more

For the most part, I like Kohl's. It's one of the few places that I know of that'll allow their customers to use as many coupons as they'd like. This isn't my favorite location, however it is the closest to my house. I usually triple and double my stuff and get excellent deals. By excellent, I mean close to free! It's even better if you sign up for their mailing list and they'll send you a $10 reward card thing and it has no limit on what you can spend it on. The store is always very tidy and organized except when it comes to the bathrooms. I sometimes walk in there and it looks as if the bathroom has not been cleaned for several days. Employee aren't the friendliest here and they like to put away your stuff if you go to the bathroom. I went to the bathroom one day and set my merchandise down on top of some folded men's dress shirts right next to the bathroom. I came out and my whole entire cart was missing which was really stupid because I set my stuff down next to the bathrooms. Very annoying and I had to refill my cart again. Okay location but the one in University Village and off of Powers are even better. read more

Kohl's - Department Stores Near Me - COLORADO SPRINGS, Colorado

The store is clean and tidy, and it is rarely crowded, which is a huge plus for a Kohl's store. However, the sales associate on our last visit was really inappropriate. I was told to remove the clothing from their hangers myself, the check-out was very slow, and she pushed REALLY hard for me to sign up for a Kohl's card. Not a pleasant check-out experience. read more

I wish this Kohl's would have automatic doors. When you go there with the stroller is really a headache. And and top of that some employes are really rude. I had an online order pick up today and when I was there to get it I disliked the item and wanted to return it right there. Their employee threw a fit like she had to look for the item and now I don't want it. But also another time, I had an online discount what this store would not take so I had to order it online! I am already there at the store and is just really disappointing to turn away and go back to the car. read more

I was very impressed with the appearance and organization of this store. Clothing, jewelry, and accessories were neatly organized and easy to browse. The prices are very reasonable and the employees were very friendly and helpful. read more