I visit here because the Sephora store here is awesome! Customer service superb with lots of makeup in stock. I will go here than at the Sephora at the malls any day. 5 Stars for Sephora. Clothing, however, is a different story. They do have a large stock...but it's SOOO messy. The fitting room is also a mess, there's tried on clothes everywhere. I mean it's nice that the fitting room is open...but there's no room for people to actually try on the clothes because it's such a mess. How come no fitting room attendant or even just a rep going through to make sure the rooms are useable to try on clothes? Not sure if I appreciate the fitting room being back open after CO-VID with the rooms being such a mess. Other Kohl's I've been to have a good keep up, but I guess they don't have enough staff at this one. read more

I was in line this morning at 9:30 and there were 40 people in line. They had three to four cashiers. They have 11 open spots for cashiers but only three were working. One was taking phone calls and watching people come in the door and calling security. It has been like this day-to-day. And I'm sure the someone will apologize but it continues. Hire some more people! read more

I wish I could give more stars. While I have shopped at Kohls for many years, I have never shopped at Sephora. Today I decided to go in and talk to them. While all of their associates were knowledgeable and helpful, Jordyn stood out the most. I went in looking for help with my niece's hair. Jordyn took the time to teach me about black hair. She was extremely knowledgeable. I was so happy to run into her today. I appreciate the time she took with me and all she helped me with. read more

I appreciate the convenience of returning Amazon items to the Kohl's store in Maple Grove, unfortunately the person who manages the Amazon returns there is unpleasant. At first I thought she might just be having a bad day, but after going a second time and experiencing the same unpleasant behavior I don't think that was the case. I'll be returning items to the UPS store instead now since they are always pleasant when I go there. read more

I have been a Kohl's customer for several years. Since signing up for their credit card a few years ago, I've been able to "save" a ton of money on clothing purchases. By save, of course, I mean spend less than I could have. The (infrequent) 30% off coupons and Kohl's cash have helped me add to my wardrobe on the cheap. They carry some classic and/or fashionable brands, such as Levi's, Nike, Adidas, Jockey, Apt. 9, etc. I'm a lifelong Levi's jeans man and it's great to get them for around $30 after discount since you can easily pay double that elsewhere. I've gotten many compliments on my black Apt. 9 suit and it was off the rack for under $100. It looks, feels, and fits like a much more expensive suit. Also have bought many dress shirts and ties that have been ridiculously cheap and look great. The lines can get long at times, but they do have many bodies working the registers. I blame it more on the idiot/old/pain in the tuchus customers with too many coupons and too much stuff in their carts which, when combined with too few brain cells, can make for long painful transactions and gumming up the works for the rest of us. They keep the store pretty clean, but I've had dust bunnies rolling through the dressing rooms more than a few times. Like anywhere else, lazy @ss people unfold everything and make no effort to put it back how it was in the right place--hard to combat that. Overall, I feel like I get plenty of decent stuff for low prices. It keeps me coming back for more and I'm not afraid to say that I think it's a pretty great place to shop. read more

Kohl's - This is the place. - Department Stores Near Me - MAPLE GROVE, Minnesota

Thank you to the Kohl's staff for greeting me with a smile, personally escorting me to my intended purchase and overall exceptional experience. The store was immaculately clean and orderly. Staff took necessary precautions (everyone had on a mask) and the cashiers were even wiping down register areas with cleaning and disinfectant products. read more

I'm wise to your pricing strategy Kohls. Jacking up the price and then giving me coupons, sales prices, clearance prices and Kohls cash to bring my purchase back to normal retail price... How dare you? How do you sleep at night? That being said, I love me some Kohls cash. Also, the store is amazingly convenient and the cashiers are very nice. Clothing quality is ok and there is a large selection. The shoe section is crap, but they do have some decent bedding and luggage. Who am I kidding, I'll be back this weekend. read more

It's a nice& easy place to shop, close to Mpls, MN. downtown area (8 miles) and store is generally not very busy, seldom find lines at checkout. problems: lack of product or advertised items sold out & restocking is slow. You may find problem finding product that you may want or see advertised. Call ahead to check status. read more

Good selection. Crappy service. Dressing rooms locked & no one could be foound to unlock them. read more

I tried shopping online last night and pay with a gift card. Long story short, the card was not working (even tho the value was on the card). 3 hours later, and many phone calls and on holds, nothing was resolved. I went into Maple Grove store this morning and Jacob, manager, helped me. He was absolutely wonderful and even put up with my initial crabby tone ;-). He took care of everything in a matter of 1 phone call and 10 minutes. I love Kohls and shop there often. After last night I was ready to be completely done with them. Thank you Jacob for reinstating my love of Kohl's!! read more

This is the second kohl's I went to to try to find the bathroom rug set on sale in the color I wanted. Couldn't find an associate to help me, so I went to the front help desk. She said to order it through the kiosk. It was out of order. So she said to try one of the other 2. I walked around the entire store to both kiosks, which were both NOT WORKING. I found someone to help me, and she attempted to try but ended up basically saying "sorry I don't know, ask the help desk." So I was back up in line at the help desk. That lady then told me if they are all down I would have to download the app to get free shipping. Frustrated and already having wasted a half hour of my time, I had to sit down to download the app...and that didn't work either! It kept saying there was an issue with logging in! Ended up leaving without my item or ordering, and I'm extremely unhappy with how it was handled. No one seemed to care or want to help me. Not a good experience. read more

Kohls is usually my go to spot for clothes. They have some good work shirts however since I think clothes are way overpriced, I usually hunt around for the deals. Another thing I have a hard time finding are some good pants, but that may be due to my fluctuating waist line. The fitting rooms are nice and clean. I don't like how they always ask me to sign up for promotions when I check out and to be honest, I'm getting sick of the surveys from stores in general. Although it always seems worse at Kohls because they give you a separate "receipt" just to take it. I still question whether people win at those. read more

If I could give 0 stars I would! Their customer service is absolutely horrible. And no not just one employee. Both times I've been there! Even their manager doesn't value their customers anymore. Sadly, it used to be my favorite store. read more

I feel like most of the clothes are junk. Then today I had a gift card, only to find that you can't use a gift card with a coupon. So of my 7.00 purchase I HAD to put 3.00 on my kohls charge, and then could put the balance on the gift card . WHAT a joke. Why the restriction on gift cards? They were purchased with real money..I will tell those I know NOT to do the gift card thing with Kohls! read more

Very disappointing experience. Was going to shop with my 90yr old mother on Wednesday, which is sr. day as she needed a new toaster oven. When I drove from my house to hers (11 miles) to get her she wasn't up to the trip so I told her I would take care of it as I to qualify for the discount. Drove to the Maple Grove Kohl's (another 14 miles) and when I went to check out the associate (an older lady) flat out lied to me and said the age was 60. I was surprised but didn't question her and even told her how old I was. Her response was "I didn't think you were old enough. You look too young" Nice complement as I try very hard to take care of how I look. When I checked online a couple days later as to the sr. age I found out it was 55. I called the store explaining my situation to one of the managers. His response was that he would have given me the discount even if I was under the age just because I asked for it. That was nice but then followed up with "unfortunately I can't do anything over the phone. I have to have the receipt to make the adjustment." I could come anytime and he would even give me 25% off. Seems strange that he wouldn't have asked questions then but had to have proof nite. I was a bit taken back as I work in a retail store and we would have just sent out a gift card with no questions asked. It would have been the right thing to do. After all would a $10 gift card break the company? Evidently it would at Kohls. Well I go in for this adjustment? Probably not because that would be 100 miles in travel and at least 2 hours of my time. I guess they saved a few bucks but most lucky lost a customer. Well I tell my friends and relatives about this? You bet! read more