Slowest return process EVER. And most unprofessional, also. I had to do a return for a Kohls.com purchase . I had the receipt on my phone with the barcode, etc. It had only been less than a month since I bought it, so I knew the time frame was not the problem. Two cashiers and a manager could not figure out how to process the return. FINALLY. 40 minutes later, a fourth employee comes to the register and finally got it figured out. Really? Really? I still can't believe the lack of common sense these people have. I thought I was being Punk'd by Ashton Kutcher. I've never had a more horrible return experience in my life. Be careful what you buy at Kohls.com. Employees have no idea how to process an on-line return. It will take a minimum of four employees, and A LOT OF TIME to get it resolved. Hopefully, this Redding store will be the next to close. read more

I'm up here in Redding usually at least twice a week, so I like to use this Kohl's store to do all my Amazon returns. Not that I have a ton of returns, but when I do I come here. The return line is not bad usually and all I do is drop of the return with a return label and scanned and off we go! The Amazon credit is processed almost as soon as it gets scanned and a few hours later the money is back in my Amazon account. The staff seem like they know what they're doing ... at least for Amazon returns. As for the rest of Kohl's ... I really don't have any shopping to do here. Every once in awhile I'll get something like a t-shirt on sale for like $5.00 or something. It's a very clean store. The parking is easy and I noticed they have a ton of handicap parking if that's what you need. read more

Kohl's - Department Stores Near Me - REDDING, California

Had to return 3 packages from Amazon that a friend had accidentally had shipped to my address. I took them to Kohls to return them. The girl in customer service ( unfortunately I don't know her name was so rude and dismissive. Their internet was down so I couldn't pull up my QR codes to complete the transaction. Once the internet came back up I finally did get them returned but between the eye rolls and other rude behavior I will not go back them read more

Pretty flawless system going on here with Amazon returns. No need to box up, print out any labels - show the barcode from Amazon, they scan it and taa daa! Bonus: Kohls gives you a receipt with in-store percentage off. Oh and another bonus, they're bathroom is huge and clean...well the men's bathroom at least. read more

Kohl's - Couldn't fit the whole bathroom in - Department Stores Near Me - REDDING, California

Cynthia (CJ) helped me with a return and sale. She was very kind, knowledgeable and professional. Thanks again!

Stuck in line trying to do a return. Theres 7 people inline, 1 person behind the counter and a bunch of works just walking around. Why do stores not care about customers service anymore. It's so sad, customer service should be priority read more

Kohls has gone so downhill in selection, prices, and service. Above all else though, the Kohls credit card is a scam. The company doesn't send out a bill until 2 months after you make a charge so you are always late and charged a late fee. Best advice- shop elsewhere and definitely do not use the kohls card! The late fee scam has happened to me twice. read more

I'm sooooo disappointed in Kohl's new area for children's clothing. It looks like a big mess and it is. Sizes could be just about on any and all racks or tables. No organization. It's a mess. We were attempting to school cloths shop. Seriously couldn't make heads or tails out of this logic. Normally we will check JC Penny. So glad we did. Brands and sizes we could actually find. Sorry Kohl's. Very frustrating. read more

Im disgusted. I went into kohls looking for some basic t's and I asked a worker(her name hannah) where i could find them. She looked me up and down and said to go look in the plus size section then proceeded to laugh in my face. Get her fired now. read more

It stinks so bad. The smell of 30 different odors in one place.

Love the store but Customer Service Rep very condensed at the service area name starts with a S. I bought a good amount of money and suppose to get 20% off but they only gave me 15% so when I questioned it she basically said look it up on your phone is you have one and see the list excluded. By the way the cash card and coupon does not mention you can not buy name brand names. So I returned everything and I rather buy it in another store not this Kohl. read more

Kohl's - Department Stores Near Me - REDDING, California

Don't know why these big box junk dealers haven't figured this out yet: get more of the common sizes, less of the uncommon sizes. Every time I waste a trip coming to these places they are out of my size, a common size. Only carry small to xl, XXL etc.. every time never fails. It's not just Kohls, everywhere. Will have to order online and will have to pay shipping, they won't order at the store and have it delivered to store like some other places do. Also, prices are sky high like every where else. It's not worth making the trip to these locations anymore. read more

Kohls is always my first stop for work clothes, juniors/women's, great selection for a professional. But this time around, it's all wrinkled. Not just a couple of items, every item. So I'm paying $30 for a shirt that's going to need pressed before I can wear it. Super disappointing. But, at least by trying it on in the aisle (closed dressing rooms) I'll know what I'll look like if I were to roll out of bed & get dressed. read more

This review won't let me put less than 1 star - this Kohls doesn't even deserve that. All I wanted was to pay for a candle - when I walked in there was one person working in the check out and about 6 customers waiting to check out. I spent a few minutes picking through what was left of the Yankee candles and by the time I got back to the check out that same cashier was till there by herself and the same customers in line plus an additional 5 or 6. After about 15 minutes of waiting to pay I was about to give up when a guy came up to open the next line. I should have gotten his name - he was an absolute jerk but, he was an Asian gentleman (in case the store manager actually reads this). I simply commented that I almost decided it wasn't worth standing in line for a candle. His snotty comment was that there is nothing you can do when people call out. I would be happy to provide some training to the person who schedules check out staff if that is the prevailing opinion at Kohls, it is something that can easily be corrected with a little forethought. It will be a cold day when you see me in this lousy excuse for a store again. read more

Oh how I have to agree with the bathroom statement. Best bathroom in town by far. always clean, always smells nice and, get this, they have a "family bathroom." WHAT??!!! Little mini toilet for the little ones. Awesomeness right there. Everything always seems to be on sale, and who doesn't like a sale?! Friendly staff, if you need shoe assistance, theres a button to push for that, and they are fast! My only complaints are the clearance shoe section.....someone clean that ish up and arrange them by size please. And more checkout lines open on my lunch break. That is all. read more

This Kohl's is wonderful and it's HUGE! They have great selections on clothes for any age & size, great seasonal items, toys, housewares- decor, kitchen, bedroom, bathroom, shoes, beauty, jewelry, and purses. It has everything! They have excellent customer service. They let you combine coupons too! This store is always clean and staff are readily available to help. I love that they constantly have sales going on. I give this a 5 star rating because I have nothing bad to say about this store; been in here too many times to count and only had great experiences. read more

Kohl's - Giant!! Love this store - Department Stores Near Me - REDDING, California

Your "pick up today in-store" order becomes a "ship to store" order once you pay. Their online system doesn't know the store inventory, but will sell you items saying they are in stock. Once you checkout, they take payment IMMEDIATELY! Then hold your money until the item arrives at the store. I called the store AND customer service to let them know I paid for a same-day pick-up, but THERE IS NO WAY TO CANCEL, once you realize you were duped. They hold your payment (along with kohls cash) and don't let you cancel your order until it arrives a week later. I went to the store to see, and my item WAS IN STOCK, they just wouldn't give it to me because online customers are in the bag,they save stock for walk-ins.. once they have your money you're not as valuable a customer. read more

Kohl's sent out 25 percent off Under Armour clothes. So I took my 16 year old son there to purchase some U.A. clothes. After 45 minutes of shopping with no floor staff to help we found 5 Under Armour shirts. When getting to the check out we realized there were only 3 cashier clerks working. With more than 30 customers in line we waited 45 minutes to check out. Then I was told by cashier clerk that in small print on the 25 percent off Under Armour it reads only selected Under Armour items. So after all of this I paid full price and received very poor service. This tactic to lure customers in to Kohl's is dishonest and not a place I want to shop in the future. read more

Went to Coles today when the store opened, but I couldn't buy jewelry? Well it seems that even though the store is open you can't buy jewerly till 10 o'clock. Yes I know that Julie is out of high-quality, but for a cheap Christmas gag gift it works nights. So if you want to buy Julie don't come to calls unless you come way up to the store opens. Something has happened to cause the quality of service and the help that's available. I keep hearing that the store is not what it used to be. Time to find a new store. read more

Hmmm, I have been a Kohl's card holder for a long time, but the company had been hacked and I made sure they knew. The problem is that I was in a very long line for checkout and as my item was brought up,they said let them see my id and after a long wait and with customers getting upset,the clerk said loudly so everyone could hear that the fraud department was waiting to talk to me on the phone. Now I feel like a criminal very loudly victimized and I just said I don't need it and will buy it elsewhere.you lost a customer Kohl's read more

I always enjoy reading your reviews, Ruben, you have a great sense of humor! However, I am a fan of Kohl's. I completely agree that they pull the overprice then make you believe you are getting a major discount. I still walk away very satisfied with what I have and the price I spent on it. It is a very large store, so a person would need to have time to shop. My daughter is expecting a girl, so we bought 11 outfits, 1 blanket, and 12 pairs of tiny socks all for only $98.00. That is a good buy. Someday I will go through the rest of the store, and I can't wait. :) read more

Online Shoppers BEWARE! Ordered 5 items online. Three of the five items that arrived were not what I ordered. The store will not take them back because they do not match the receipt. I have spoken to a dozen different people in customer service. A month ago I was promised a prepaid return label. It never came. Then I was promised a credit to my Kohls account three weeks ago. It still has not happened. So, I didn't have the Christmas gifts I ordered to give to the people I selected them for and my credit card bill is due in just a few days. I have to pay the bill or rack up interest for items I did not order. NOT proper business practice. NOT customer service friendly. read more

We went to Kohl's on Friday and had the best customer service experiences ever. The young mans name was Charles and he was professional, funny and caring. This guy truly enjoys his job and takes pride in it. I really did think that the "Art" of customer service was dead and gone. Thank you Charles for giving me faith in retail customer service again. read more

My mom and I had some last minute Christmas shopping to do today (Christmas eve) and Rosemary checked us out. Even though it was Christmas Eve, she had such a great demeanor, she was friendly and quickly checked us out, and we bonded over all of us being Italian, haha! Thank you for the continued amazing customer service. read more

I enjoy shopping at Kohl's however last couple times I've been there and checking out the coupons don't apply to what you are buying; for example I purchased more than $50 on women's clothing ( which bras and panties are clothing) and I'm told that those aren't clothing they are " intimates" and the $10 off $50 doesn't apply to "intimates" although it didn't say that on the coupon. So the salesclerk pointed out to me that the coupon would say "intimates" on the coupon. Hmmmm.... if it's excluded shouldn't it say it on the back? Also it said that women's clothing and assessories are included. Isnt a bra an assessors? read more

Love this store. Always clean and super friendly personnel. Great deals with Kohl's card. First problem ever today. Had a displayed item for a great low price. None in back. Could not order same color at kiosk. Could not sell me display item. Frustrated. read more

Omg some of my online order got cancelled with out my knowledge and when i went to pick up my ideams they were clueless i was pretty irritated! read more

This is one of the largest Kohls I have ever seen. Great selection. Lots of inventory. And a place for me to sit and Yelp* while my GF shops. read more

Kohl's is my number one place to shop! There's always a sale and they're always flexible with the use of their coupons & Kohl's cash. All of the employees are so nice & helpful...they are just ONE of the many reasons I go back! They have so many different things there! I find myself shopping at Kohl's for hours! Great store, great buys! read more

Never going back to Kohl's. The only reason we shop there in the first place is because they always have such great coupons and I can save money there. Today I was denied using a coupon on a pair of Nike shoes and a pair of Levi jeans. Apparently these brands will be excluded from all further coupons. I suggest Kohl's figures out how to fix this or many more Mom's like myself will figure out other ways to get the brands our kids want at discount prices. read more

My wife and I love Kohl's. They have good prices if you shop right, and with Kohl's Cash sometimes we feel like we're ripping them off. Sorry, Kohl's. read more

After having an allergic reaction to cosmetics, and loosing my receipt, they went above and beyond, i went back to purchase more items (different) and the cashier gave me 20% off my purchase, so kind and friendly, i wasn't even expecting that, will continue to shop there, as walmart seems to allow shoplifting and doesnt trust customers who actually spend hard earned money at their establishment, great clearance at khols. read more

Large department store with shiny floors! Grumpy employee at the return counter. Merry Christmas! Hope she is ready for the 26th. read more

I love Redding Kohl's clean friendly crew. I can always find what I need at awesome prices!

I ordered pillows from online and I'm assuming they came from here because I got them in one day she this is the only Kohls in Redding. I ordered 4 JUMBO size pillows and paid extra for the size. When they came, they were standard. It really pisses me off that they dont pay enough attention to pack the right size. I'm contemplating taking them back or just sticking with it because it's a hassle. Even the huge receipt says "Jumbo". read more

Very poor example of business conduct. Order online and ship to store and they discard orders and tell you too bad and wont make it right. They tell you go to store ______they have what you ordered. read more

They added a Big And Tall!!! Finally a retailer in Redding that recognizes many men are more than 5'10! I got some awesome work shirts and love the quality. read more

Khols....Khols...Khols. you need to train your young ladies better. Do to one of your employees I will not be coming to your store. I had a $10.00 Khols trash... I mean cash coupon and when I went to use it she said I had returned something and it was voided.... WHAT... no I didnt! I exchanged for a smaller size.... so what the..... she refused to help in any way just repeated it was voided. I said that I wasn't sure if I even wanted the merchandise that I was purchasing at that moment now. She said "well do you want it or do you want me to void it " I said "Void it", just because of her attitude. I also told her that I probably would be canceling my credit card that I had just gotten. She replied "you'll have to do that over the phone... " what the.... REALLY! Great customer service wouldn't you say.... NOT! So there fore I will stick with Target and Macy's from here on out.... it's the small stuff that matters most at times. read more

The coupon labeling could be better, and the line system more efficient. But it is a chain store, so it probably has to do with corporation, not the store itself. Love the deals, love the clothes. Gotta wait for the sale if you want the good stuff for cheap though. read more

Stopped here once while going through town and ended up leaving with a couple nice sweaters. The place seemed pretty well kept up and the staff were polite and nice. read more