The service is really nice (plus one star for the very relaxing shampoo massage) and they certainly have the good technical skills one expects from a Japanese salon. But twice I have gone in with specific requests and photos (simple cuts suited to my hair type), we talked, we (seemingly) agreed and then they did something completely different. If the results were risky but fun, I'd forgive them. But they have turned out repeatedly conservative, dowdy and uncool. Last time I asked for a fix to what was obviously a bad haircut. Their reply "no, thats not feminine". Well, thanks for sharing your bizarre opinion of femininity AFTER you've made me look like the hair offspring of Hillary Clinton and Donald Trump... read more