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This place is tucked away from the main roads so it's a little hard to find if you're trying to find it, but once you're here.. it feels like you're so far away from everything because of the way the restaurant sits on the roof top of the middle of the jungle! We started off with a couple of drinks and they were fantastic. The food was delicious the fish were super fresh, everything we had here were amazing! The service was beyond spectacular.. we will definitely be back!
Got dropped off by taxi to a lighted dirt path that looked from a horror film. But my wife and I took the path which led us to the restaurant. We were greeted by staff and seated. We started with some sake and got right to the sushi. Food was amazing and fairly priced for being in tourist area. Highly recommend!
Absolutely the WORST SERVICE I've ever received at any fine restaurant. I came here for dinner last night, currently staying at the hotel Copal. We had called reception for information about having dinner here for the convenience of time and ease. Upon arrival the main host Alex looked at us up and down and said I can't serve you anymore. Reception had told us to b there by 11, at 8pm. We arrived 10:40 restaurant closes at 12. So at this time we didn't have many choices available as there is nothing near safe for 3 women. We were here for Zamna event I understand If our style might not have been to her liking but we're all professionals in high marketing and management jobs. She offered to sit us 30 min , as she kept serving about 10 other people after but all we got was NEGATIVE ATTITUDE from her and Angel ( with the ponytail ) who after an hour of waiting in 80 degree weather decided to remove and put away our glasses instead of offering water. Refused to serve us anything but shashimis, and claimed the restaurant had no rice or any food left. I basically had to go speak with the sweet heart chef who offered to serve us bowls of rice to complement our diner. We basically got served out of pity. Lost our 140$ ticket to the slow 2.5 hour service we got. Highly disappointed in their lack of Communication and service skills. Had I known prior would have made reservations Elsewhere.
Luckily we decided to stay at the Copal Tulum Hotel for our stay in Tulum, Mexico.... And the hotel included two really great restaurants Copal Restaurant (1st Floor - Mexican) and Kokoro (2nd Floor - Japanese). We originally planned to go to Kokoro before, however with the limited seating, it was fully booked, so we decided to make a reservation for another night. With the restaurant being on the 2nd floor and having an open roof, it's got this really cool vibe where you can see the sky, pool, hotel and all of the trees and greenery throughout. The staff was super friendly as well and service was pretty quick too. For appetizers we got the Won Ton Crunchy Tuna and the Won Ton Crunchy Salmon, but we're really good. My wife always prefers Salmon over Tuna, while I prefer Tuna over Salmon, so you can guess which ones we each liked more. You should definitely try these. We also got the Kokoro Shrimp, which was good as well, I tend to love these battered type of items, everywhere and loved it here too. The Chef's Selection Nigiri is also a great option, as all of the pieces were all really good, and definitely fresh. The only Sushi Roll we ordered was the Nikkei Maki Roll, which has Nori, Rice, Tobiko, Tempura Fish, Mayo Jalepeno, Avocado, Tempura Shrimp and Nikkei Mango Sauce. Even though I liked it, I think there was too much Mango Sauce, so probably would try a different roll next time. For drinks we had the Mexake, Kakaroto and Secret Garden. Everything was great, definitely looking forward to going back.
Que decepción. Llegamos con expectativas muy altas y nos fuimos con un muy mal sabor de boca. El servicio de quinta, teníamos reserva y nos pasaron 40 minutos después, nos tuvieron parados en la escalera y encima nos cierran cocina. Me quisieron engañar diciéndome que el matcha no es verde? Perdón pero eso es vainilla.
3 years ago
Do NOT be discouraged when you get dropped off here especially at night. Although at first sight, it may look sus but I promise it's not a trap LOL. Follow the path and it will lead you to the cutest restaurant area. This is an outside restaurant so it can get kinda hot so be warned. We had reservations booked ahead of time so we were seated pretty fast. The staff was so amazing and kind -- super hospitable. We were in Tulum for an entire week and this place was the final restaurant and our #1 favorite place we ate. The sushi was astounding. I've never been a huge nigiri lover, but here -- the toro was five stars -- all cuts! CHUTORO, OTORO and the KAMATORO. The quality was top tier, fresh and surprisingly, the prices were reasonable. We also absolutely loved the BLUEFIN TUNA TARTAR, TUNA CRUNCHY WON TON, KOKORO SHRIMP & the NEKKEI MAKI. Highly recommend trying all of those out. For dessert and drinks, we loved the LYCHEE CHEESECAKE and the SECRET GARDEN. Highly recommend this spot for an nice, intimate dinner. Will most definitely be back here when I return to Tulum! read more
3 years ago
Our group of 9 was satisfied with our experience here. After getting a bit turned around on the pathways, we found the restaurant and enjoyed dinner on under a canopy with overhead lanterns, a fresh breeze, and burning copal. The fresh pacific oyster with toro and ikura was delicious. Unfortunately, there were only 3 left when we ordered around 7 pm, so not everyone in our party could try it. One of my favorite orders was the bluefin tuna tartar - each of the 3 pieces were topped with a quail egg and the truffle flavor really shines through. The usuzukuri hamachi was flavorful - the yuzu and jalapeño complemented the yellowtail nicely. Other group favorites were the wagyu nigiri with foie gras and the kanpachi. There were also standout desserts where some of our group favored the lychee cheesecake and yuzu panna cotta while others favored the matcha creme brulee. Personally, there wasn't really any matcha flavor and the custard was a bit watery - I'm camp lychee cheesecake and yuzu panna cotta. Also steer clear of the tempura ice cream - the tempura batter is much too thick, doughy, and didn't hold a good crisp. Our server Aaron was lovely and checked on us throughout the night. Warning that this place can be pricy, but if you're in the mood for sushi in Tulum, it's a solid place. UPDATE: Unfortunately, 1/3 of our party, myself included, ended up with food poisoning after. Not sure what triggered it because we shared most things and the things that weren't shared were eaten by people who got sick and people who didn't... read more
2 years ago
Best Sushi in Tulum, the vibes were great, food, staff I loved every moment of our Mexico trip! 10/10 read more
This place is tucked away from the main roads so it's a little hard to find if you're trying to find it, but once you're here.. it feels like you're so far away from everything because of the way the restaurant sits on the roof top of the middle of the jungle! We started off with a couple of drinks and they were fantastic. The food was delicious the fish were super fresh, everything we had here were amazing! The service was beyond spectacular.. we will definitely be back! read more
3 years ago
Got dropped off by taxi to a lighted dirt path that looked from a horror film. But my wife and I took the path which led us to the restaurant. We were greeted by staff and seated. We started with some sake and got right to the sushi. Food was amazing and fairly priced for being in tourist area. Highly recommend! read more
2 years ago
Absolutely the WORST SERVICE I've ever received at any fine restaurant. I came here for dinner last night, currently staying at the hotel Copal. We had called reception for information about having dinner here for the convenience of time and ease. Upon arrival the main host Alex looked at us up and down and said I can't serve you anymore. Reception had told us to b there by 11, at 8pm. We arrived 10:40 restaurant closes at 12. So at this time we didn't have many choices available as there is nothing near safe for 3 women. We were here for Zamna event I understand If our style might not have been to her liking but we're all professionals in high marketing and management jobs. She offered to sit us 30 min , as she kept serving about 10 other people after but all we got was NEGATIVE ATTITUDE from her and Angel ( with the ponytail ) who after an hour of waiting in 80 degree weather decided to remove and put away our glasses instead of offering water. Refused to serve us anything but shashimis, and claimed the restaurant had no rice or any food left. I basically had to go speak with the sweet heart chef who offered to serve us bowls of rice to complement our diner. We basically got served out of pity. Lost our 140$ ticket to the slow 2.5 hour service we got. Highly disappointed in their lack of Communication and service skills. Had I known prior would have made reservations Elsewhere. read more
Luckily we decided to stay at the Copal Tulum Hotel for our stay in Tulum, Mexico.... And the hotel included two really great restaurants Copal Restaurant (1st Floor - Mexican) and Kokoro (2nd Floor - Japanese). We originally planned to go to Kokoro before, however with the limited seating, it was fully booked, so we decided to make a reservation for another night. With the restaurant being on the 2nd floor and having an open roof, it's got this really cool vibe where you can see the sky, pool, hotel and all of the trees and greenery throughout. The staff was super friendly as well and service was pretty quick too. For appetizers we got the Won Ton Crunchy Tuna and the Won Ton Crunchy Salmon, but we're really good. My wife always prefers Salmon over Tuna, while I prefer Tuna over Salmon, so you can guess which ones we each liked more. You should definitely try these. We also got the Kokoro Shrimp, which was good as well, I tend to love these battered type of items, everywhere and loved it here too. The Chef's Selection Nigiri is also a great option, as all of the pieces were all really good, and definitely fresh. The only Sushi Roll we ordered was the Nikkei Maki Roll, which has Nori, Rice, Tobiko, Tempura Fish, Mayo Jalepeno, Avocado, Tempura Shrimp and Nikkei Mango Sauce. Even though I liked it, I think there was too much Mango Sauce, so probably would try a different roll next time. For drinks we had the Mexake, Kakaroto and Secret Garden. Everything was great, definitely looking forward to going back. read more
2 years ago
Que decepción. Llegamos con expectativas muy altas y nos fuimos con un muy mal sabor de boca. El servicio de quinta, teníamos reserva y nos pasaron 40 minutos después, nos tuvieron parados en la escalera y encima nos cierran cocina. Me quisieron engañar diciéndome que el matcha no es verde? Perdón pero eso es vainilla. read more
5 years ago
It was a journey through the jungle to find the entrance from the street, but once we made it, we enjoyed and appreciated the vibe of the restaurant. Everything we ordered was top notch. Great date night spot! If you are looking for some great sushi in Tulum, visit here! read more
2 years ago
incredible! our drinks and meals were excellent and aaron was great! he was very accommodating and attentive! i highly recommend kokoro for the food, ambience, & service! i will happily return and recommend read more
5 years ago
Nice cozy restaurant and atmosphere, but honestly I really wasn't too impressed with the food or the selections on the menu. If your extremely hungry I recommend you go downtown perhaps read more
4 years ago
5 years ago
The place have an incredible omakase experiencie. The way sushi is presented is unique. I enjoyed dinner here. read more
3 years ago
3 years ago
More info about Kokoro Tulum
Av. Balam Dzakab & Calle Sayil
Copal Hotel
77760 Tulum, Quintana Roo
Mexico
Directions
984 143 1410
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5 years ago
