This is not tour professional dentist like you get in a hometown office. It is very corporate driven and they upsell you to death for unnecessary services. Luckily I see through this BS and like the dentist said during my first visit since moving here, if everyone had my teeth, dentists would be bankrupt. Review your treatment plan closely. I was told all I needed was a cleaning but when I got home they included a $16 fee for Fluoride which I do not need. Be prepared to wait hours during at least your first visit. It takes forever for them to jump through their required hoopla-dog and pony show. The hygienist attempts to sell everyone a deep cleaning even me before the dentist checked my mouth. I believe they get bonuses to upsell-proceed with caution! read more

Went as a new patient for my "free tooth clean" HOWEVER came out with a bill for over $5647. They insisted I needed a deep cleaning at over $800 and a small filing at $300 and a Invisalign system at over $3000. My patient out of pocket would be $3449.80 but do not worry i can finance that at 39% interest rate !!! Unbelievable and when you look at the bill carefully they are trying to charge $135 for a new tooth brush and mouth wash at $33. ABSOUTE RIP OFF There were other people in the waiting room and all 3 other patients were told they needed a deep cleaning, so effectively even if you pay for this special deep cleaning you will still NEVER get your free preventative twice yearly clean because you will always need to pay for the deep clean - year righty read more

type of care was implants some of them have come out so im going some where else to have it fixed it's my oppion that once you have paid them which they want before they do the work then they could care less if you are happy the top people at aspen dental are smart asses who has your money your not gettin it back no matter how unhappy you may be with what they have done I wouldnt lead anyone to that office not even people i dont like..... read more

Absolutely the worst dentist office I've ever been too, at the end they started trying to sign me up for 2000-3000 dollar Invisalign that I never asked about. They tried to up charge me for every little thing. Called and was told they accepted my insurance then they proceeded to say it they didn't after the appointment. read more

This is the absolute worst dentistry office I ever went to. Called to get a tooth removal cause of substantial pain from a broken tooth and was told they would do it the next day but went in there, took x-rays, waited more than 2 hours in the room for the dentist while other workers just walked right next to me and took various utensils and tools out of the drawers of the room i was in and didn't show any concern for me while I was writhing in pain.. when she finally showed up, all she did was scrape a few teeth, was told I have bad gums and had an infection, and got sent to the desk clerk who tried to charge me $280 for a removal and tried to schedule it for next week when i told them it was a dental emergency the day prior. I ended up walking out in anger and frustration. The only person that was professional was the gentleman that took my x-rays. I will never go back there and I do NOT RECOMMEND them as a primary dentist. read more

Worst dental group I have ever used. Beware they are a total rip off. After 3hrs waiting for a dentist to see me it was like being at a timeshare sales office they even forgot where they left my husband waiting I had to request they find him. Told me they accepted my dental Ins which was a lie. Walked out of the office explained I wouldn't be using their services. They had the nerve to bill me for the 2 appointments. I didn't realize this business was a franchise so I don't know if this is common way all of them do business but definety will never go to the Crossville Office. If rating offered something less than 1 star that be my rating. read more

I thought that Aspen Dental would be an affordable place to go to have my teeth cleaned. I went through their intro exam. Because I have dental insurance I think they thought they had a sucker. I take care of my teeth and just needed a cleaning ( new to this area). They did their X-rays and exam. Next I was hearing that I needed a deep cleaning and antibiotics in my gums,etc. $1660 estimate later. I refused the deep cleaning and said I just wanted a regular cleaning. They informed me I was ineligible for a 'regular' cleaning because they said I needed a deep cleaning. It's a scam and they just try to get you to pay for services you don't need. It's like going in for an oil change and them telling you you need a new transmission. Very disappointed in Aspen Dental. read more

The best staff at any dental office I've been to! Everyone was very kind and understanding of my sircumstances. Everyone told me to avoid these guys because they were rude but they informed me they basically got a whole new staff there. My only complaint is sometimes it takes a little while but they only have one doctor at the moment and with the pandemic everything is slow so it's to be expected. Overall very satisfied with my experience. read more

Stay away. Find yourself a private practice...not a franchise. Went to puck up a copy of my xrays I had called about starting last week. I was told their printer was broken and couldn't get them. I ask them to email them to me or my dentist and was told that wasn't Aspen dentals policy. I have called customer care. This place is a joke. Stay away!! read more

I would not recommend anyone with limited insurance or income go to Aspen. While the staff is nice and dentist OK you will not get truth in billing. They bring you in with a low cost exam and then the dollar signs hit. I went in for dentures. It has been 4 months from my extraction surgery. I was told 7 to 10 days from the start. When I came in for impressions the first thing put in my face was a high bill for over 1900. Dentures are suppose to start way under that dollar figure. They told me this was my out of pocket. Even the bill I signed showed this dollar amount. I thought I had paid all I needed to. Then my 7 to 10 days went to 4 to 6 weeks. I was able to get them to do step 1 and 2 while there to cut a few weeks off. On my return today for first fit again they shoved a bill in front of me. Another 1200 plus in additional cost. I exploded. I signed and was told that 1900 was all my out f pocket was. Only they wanted the extra money. What happened to dentures starting at 1500? Bait and switch and why you often here others complain and mad at the desk. They get you in then lock you into high bills. read more