I went in for a deep cleaning. I had trepidations because of bad experiences at other dental…read moreoffices including a prior deep cleaning that was unbelievably painful. Ruth Anne did a phenomenal job the pain was minimal during the procedure and none after it. Everyone is very nice there. I will definitely continue my dental care there and I recommend them.

Worth getting your appointment in early , staff is friendly and they handled my son who hates the…read moredentist very well

I went here and to say that I am disappointed would be an understatement. I felt cheated and taken…read moreadvantage off. This dentist advertises himself as "cheaper" than other dentists -- the website says they'll do an introductory exam for $50, so imagine my surprise when I was billed $179 and then had to pay another $150 on top of that for a cleaning I had understood was to be part of the new patient visit!! They have just charged me almost 3 times what other dentists in Crossville charge for the same service! (I called around and checked). I am retired and on a very tight budget -- I was shocked to find I had just spend $330 instead of the $180 I had been told about and expected. There goes a week's worth of food! Do NOT go here unless you have money to waste. There are other dentists in Crossville that will do just as fine a job for half the money. I for one will not be back.

Nothing but rave reviews for Dr. Shanks and his staff. First…read morevisit impressions: Friendly staff Clean office State of the art equipment Dr. Shanks spent time reviewing my medical history with me, plus an inspection of teeth, gums, cheeks, tongue, very thorough and honest. Gave me information on current techniques for keeping implants healthy and in general new dental procedures that I wasn't aware of. I appreciated the scope of information. Highly recommend!

They included a false charge on the bill for my husband's procedure. When I called them to resolve,…read morethey removed it only to add an additional "forgotten" charge. Watch for deceptive overcharging.

I reviewed this guy once before but it went bye bye. If you are a veteran, stay away! He is just…read moreabout draining the VAs coffers and NOT about good dentistry. He want to replace all my molars with crowns! 5k a pop. VA chief of dentistry said absolutely not. "If it ain't broke, don't fix it!" Then he want to schedule me 4 times for cleaning! Who does this? Well we are so popular, we only have time for partial cleaning. Really? Such bullshit! Charge the VA for 4 cleaning appointments instead of one. Their response ?? Your teeth are sooo bad, it took us that long. How many times have you gone in 4 times for one cleaning. They will respond that I was never a patient there. They either can't keep records or playing loosely goose with the facts. Again, move on when someone puts money over best practices.

Staff and doctor were very friendly and attentive and answered all my questions. Prices are…read morereasonable compared to other places in town that have fancy buildings and a huge staff. You pay for your care and it's half what some places charge. Comfortable and clean environment with little to no wait for care.

This review is downgraded because of the staff. I had an appointment right after lunch and at the…read moretime I was supposed to be called for my teeth cleaning, all you could hear from behind the window was a group of females laughing very loudly. When I was finally brought in 20 minutes late, I asked, "Having a party?" and was told "We have a party every day."

What a great team of people! Everybody introduced themselves and were kind and courteous! The…read morehygienist was very pleasant and performed a extremely painless cleaning! She also described each step she took, so that there would be no "surprises!" So happy I made the switch to this provider. Not to say "I'm HAPPY" to make visits to the dentist; but if/when I do, it will certainly be PFD!

This is such a Great place to be seen and have your dental health pampered! Micah was my RDH.read more

I am one picky, OCD, extremely hard to please, GenX lady and this practice is crème de la crème!…read moreBecky, my hygienist exceeded all expectations professionally (25 yrs of experience) and her personality is sweet, genuine and kind! Dr Lee-same! Professional, personable and just truly kind! From the front seat, to the back room this practice is everything you want to see in a dentist office. The space is clean, comfortable and beautiful! I just cannot tell you how over the moon happy I am to have found this practice! Best of the best!

This is not tour professional dentist like you get in a hometown office. It is very corporate…read moredriven and they upsell you to death for unnecessary services. Luckily I see through this BS and like the dentist said during my first visit since moving here, if everyone had my teeth, dentists would be bankrupt. Review your treatment plan closely. I was told all I needed was a cleaning but when I got home they included a $16 fee for Fluoride which I do not need. Be prepared to wait hours during at least your first visit. It takes forever for them to jump through their required hoopla-dog and pony show. The hygienist attempts to sell everyone a deep cleaning even me before the dentist checked my mouth. I believe they get bonuses to upsell-proceed with caution!

Went as a new patient for my "free tooth clean" HOWEVER came out with a bill for over $5647. They…read moreinsisted I needed a deep cleaning at over $800 and a small filing at $300 and a Invisalign system at over $3000. My patient out of pocket would be $3449.80 but do not worry i can finance that at 39% interest rate !!! Unbelievable and when you look at the bill carefully they are trying to charge $135 for a new tooth brush and mouth wash at $33. ABSOUTE RIP OFF There were other people in the waiting room and all 3 other patients were told they needed a deep cleaning, so effectively even if you pay for this special deep cleaning you will still NEVER get your free preventative twice yearly clean because you will always need to pay for the deep clean - year righty

Dr. Hooie did an emergency root canal for my son who was visiting from Colorado. He was super kind…read moreand worked hard; he did an amazing job. The assistants and office staff were friendly. Getting a root canal is yucky in any form, but we appreciate him helping us out in an emergency.

This So-called Dentist should not be doing root canals. He should only be doing cleanings if that…read moremuch! He did a root canal on a back tooth for me and drilled past the apex of the tooth, into my jaw causing me 4 weeks of missed work and a hospital visit due to him leaving debris down in my jaw causing me to lose 20 lbs. in 5 days due to severe pain, severe dehydration, and an infection that almost killed me! After I told him what I went through he said we could fit you in his busy schedule for a post op checkup in two days! That was a long time after what I had been through! So, I went for my appt. showing up 30 minutes early, thinking I could get seen faster, only to get the hint of what seemed like I was just a nuisance. When I see him, he takes x-rays and says everything looked great and I was feeling phantom pains. Pretty strong phantom pains, I say, and I do not agree and feel like there is still something wrong! I tell him I feel this tooth when I touch it and I feel my heartbeat in it and I do not want a crown on top of a problem! He then sees another tooth needing fixed and he says we can help for another $6700.00 on top of the $3000.00 for a root canal and crown and the hospital visit and the time off work! So, I tell him I cannot afford to use him, and I did not trust him anymore and to please reimburse me for the second half which was still two weeks away! They got very upset and started yelling at me, causing me emotional distress on top of everything else, because times are hard and money is not easy for people working for a living right now! They then told me, "The crown has already been ordered and I would be paying for it!" With a Very snotty tone! So,I then went to another dentist who confirmed what I was experiencing was due to either dirty tools or not cleaning out all the debris and i had to get that tooth removed! I hope this helps someone else from experiencing this same set back from his mistakes!