After a Chrome Virus caused me to have to uninstall all Google Chrome related programs, I needed my computer checked for lingering issues. I used to tote my Mac Desktop down to the Kaloko computer store, and then have to go an pick it up at a later date. This time I used Kona IT Solutions, and Albert simply Remote Desktopped in, and was able to check on all my computer functionalities, and run a few scans, before declaring the Device in good shape and clear of bugs. Talk about saving time, I never left my home, and didn't even have to comb my hair or put on slippahs...:) And He charges in quarter hour chunks. Equally important, Albert clearly explained each step, including removing remote desktop later, etc, adding to the high trust factor. When someone is poking around your computer you want them to be straightforward and clear, and feel like you know what's taking place. Albert and Kona IT solutions possess that infallible trait of Trust! Great IT service... read more

Albert has been instrumental in helping me set up and accomplish all sorts of personal IT goals. 1. I wanted to have a fine tuned gaming computer. With his guidance he helped me created my dream computer. 2. When i had network issues at my home, Albert, was only a phone call away. He has helped me trouble shoot and resolve network issues more than once. 3. When I upgraded my Microsoft Office suite Albert was able to not only help with the transition but he was also able to help me learn how to operate the programs more efficiently. Frankly, I trust Albert. He has been professional, personal, and friendly. I highly recommend him. read more

Albert has helped me solve my tech issues with patience and tact. From problems that were way over my head, to computer issues that I probably should have known, Albert has stuck with me and never left me feeling foolish. Over the last few months, he has remotely helped me install operating systems on my machines and troubleshot networking and hardware issues. He was very respectful of my time and didn't bother me with the typical "let's spend 15 paid minutes rebooting" type stuff I have had before. I am definitely calling him again and recommending him to my friends. read more

Albert helped me set up everything I needed when I opened my business. He helped me find the most efficient laptop and printer within my budget and set up my office network. He assisted me with computer updates and made sure I stayed virus free. He explained what he was doing while he was assisting me and helped me figure out how to complete several tasks so I could do them on my own in the future. Albert is incredibly reliable, courteous, and knowledgeable. Definitely the best bet when it comes to IT services. read more

Albert fixed 2 computer related issues I had and I was extremely happy with his work. He helped debug and fix computer related problems that I had been dealing with for over a year. At one point, he was even able to remotely log into my computer and fix it while he was away from town. He also helped with an internet mess that not even the service providers customer support team knew how to fix. He saved me on both occasions. I will use him for all my computer issues from here on out read more

Albert came to my house to fix some pretty gnarly internet issues I was having that had been until that time unsolvable. I had spent way too much time on the phone with oceanic trying to fix the problems to no avail. I was trying to get my internet working for my house and also for my Ohana. Things were complicated. Took Albert an hour or so and he fixed everything. Works perfectly. And he charged a fair price. Highly recommended. read more

I would like to say my experience with Albert of Kona IT Solutions was very gratifying. He was able to get me a new Mac book and help me recycle my old computers. Also was able to assist me while I was at home with my computer, remotely. I love his help, it is just a phone call away. It's great to work with someone trustworthy and pleasant. Answered many questions I had promptly. Now I don't have to cry, I Got an IT guy! read more

We own a business and had our laptop with all of the software that runs one of our most important machines go down. Albert was able to help us out right away and pull everything that we needed off of the dead laptop. He then reinstalled it on our new one, which ended up being much more complicated than it sounds. He was awesome at keeping in communication with us, and was able to fix the issue quickly. Highly recommend. read more

Albert helped me choose a great tablet computer so I can run my paperless green office. He helped me find and learn the software I needed for my business. He took the time, had the patience and made sure I knew all aspects of my new computer and new software. He setup my home office wireless network, backup drives and computers. He now keeps my computer up to date and functional. Thanks Albert! read more

Albert, Mr Kona IT, has helped me out on several different occasions. Whether remotely or in person Albert was there. Very knowledgeable, professional and very personable. When I've called he answers or returns my call within a reasonable amount time. Never have I had to make a 2nd call. I highly recommend Kona IT. You won't be disappointed you did!! read more

Albert with Kona IT Solutions is amazing. He takes the time to learn what solution would be best for you. He takes the time to learn your systems and with patience, expertise and makes sure to explain to anyone so that they understand the process. If you are having IT woes, call Kona IT Solutions, they will help you resolve your issues. read more

Friendly and extremely helpful! I have a deep-seeded fear of IT guys, because I worry they are secretly judging me for not knowing more about technology, but Albert at Kona IT put us at ease immediately. Can't thank enough for finding the solution quickly and painlessly. Will definitely return for all tech needs. read more

Albert was able to come to my location, review my computer needs and give me a solution within minutes. It is so assuring that we have a kind and intelligent IT Guy now here in Kona. He is courteous, timely, and caring. I would highly recommend his services to anyone with a computer. Thank you Albert. read more

Wow, and big Mahalo to Albert at Kona IT , what an amazing a gifted individual. My work laptop got a virus attack ,shutdown locked up, no access! He opens it up like heart surgery and physically opens the drive, got my stuff off it, and put me on the road to restoration, thanks Albert! read more

Excellent service. I requested a quote and Six minutes later I got a detailed reply. They worked around my schedule and got my issue fixed efficiently. Highly recommend for phone repair, I'll update my review if my PC goes down and see how they handle those. read more

Albert came by the store and helped me figure out and fix my I Phone6.He was fast, knowledgeable and efficient. Thank you for your professionalism. I will use your services again when my wife gets her new phone. Mahalo, Chuck read more

Kona IT Solutions are awesome!! They helped us out of a few computer jams and saved the day!! Very nice people - easy to work with.

This is my favorite IT support company. Recovered my data from a failed computer, expertly. I trust Mr. Smith will my data.

Professional service for my business computers, when something goes wrong I call Albert.