The fact that a Rural employee was rude to my wife on the phone is the least of their problems. We…read morecalled them last winter to empty our septic tank. They came and said they could not find the tank cap because of the snow and said they would come back and empty it in the Spring, but asked that we pay in advance, which we did ($163). In the Spring, they came back and still could not find the cap and therefore could not empty the system. They sent us a bill for $200, which my wife paid under threat. We subsequently called another service, which immediately found the cap and provided the service. Judge for yourself.

From the owner: Have your 3 year notice? Let us help! Septic Inspections, Septic Pumping, POWTS Maintenance, Well…read moreInspections, Holding Tank Pumping

Stay away even if they are cheaper. You will pay in other ways. Their trucks leaked all over my…read moredriveway, they promised to come back to clean up, and of course that never happened. Multiple upon multiple attempts to them were made. Also we could smell the septic gases in the yard. I had to lift the covers to get the chains out that they never re secured our kids with. Between the chain and the mulch neither lids were secured or sealed, thanks Bill I'll take care of that problem too Terrible experience I hope nobody else has this luck.

Received a post card for a septic pump out. Love that the company was proactive in reminding us we…read moreneeded the service. Called Bill and said he would be out within a week. Great!! He called and said he had issues with his truck breakdown, not a problem.. just let us know when you can make it so we can leave a check. He showed up a few days later unexpectedly. Not a problem.. gave him a check and I went for my walk while he was finishing his work. When I came back home, I found a huge oil stain in our driveway. My husband called him twice to ask him to come and clean it up. Today was the third time we have requested him to come clean it up. This man said he didn't have any "free" time to come and clean it. We even tried to use a power washer to clean the oil, no luck. We were taken back by Bill's response that we were not his customer anymore due to my review on FB. Excuse me.... you did damage to my property, and now you don't want to make it right!!! Not acceptable!!!!!! If you decide to use this company, be sure you pay by credit card so if he does damage, you can at least get your money back. We paid by check and have no way of taking money back for the damage that he will not take care of.

Go with the Pros. I had an underground leak in my well system over the weekend. I had to shut down…read morethe whole system because the yard was becoming a swap. Went over to Jentges at 7 am Monday morning. They were polite and told me that they would see what they could do, Within 30 minutes they had a small backhoe on the property digging and looking for the leak. They located the problem gave me a reasonable estimate which I accepted and they continued to repair and change the system until they finished the same day by about 3:30. They had all the parts either on the truck or in the shop a short distance away and were efficient, courteous, and professional This is definetly the go to place for 5 star service.

From the owner: Jentges Excavating & Pumps Inc provides septic system services, water well services, and excavating…read moreservices to the Belgium, WI area.