They did a wonderful job cleaning up from my flood. Price was less than expected alsoread more

We sincerely hope you never need their services, but if the need arises, you will be in excellent…read morehands with ServePro of Southeast Milwaukee County. We came to Milwaukee from California to help out when our brother/brother-in-law was in a rehab facility and ended up with a major water disaster in his home. Jon and Libby from ServePro came to the rescue. They are two excellent individuals who sweat all the details. Their work ethic is like no other. They know how to get the job done--efficiently and effectively. Their staff is very well trained and the whole business is run very well.

Buyer beware - EFW is extremely disorganized and has a major lack communication! Our project…read moremanager acted like he had done this a million times over, told us to trust him and that he would take care of everything - So, that's what we did and boy did we learn our lesson. There were days when the workers wouldn't show up, alot of the work is super shotty and it took months to complete, despite a 6 week contract. They didn't patch before painting, so when I asked that they drop off the extra paint from the project so I could fix it, they told me they threw it out, but then someone else's half empty cans of paint ended up in my house. In one room, they even got paint all over the furniture. As far as the bathrooms, the tile work is beyond sloppy! There were times throughout the project that we'd get random calls that we were behind on payment and we NEVER ONCE were invoiced - How can I pay a bill that I never received? The PM would call and when we would respond stating the lack of invoice, he would simply state, "oh yeah I know, billing is behind"....um what? We immediately paid said invoices and life went on. Finally, once it was all complete and after not hearing from him/EFW for months we got slapped with a final bill even though we approved insurance to pay them directly. Turns out that the PM had NEVER submitted anything he was claiming to over to our insurance company so nothing got handled, no claims approvals, no final payouts were made to either party - we trusted them to handle the insurance part as their 'expertise'. The worst part was that we didn't even know this wasn't taken care of until some random lady reached out to us to collect - we never heard from the guy we were working with again... apparently he was just fired without ANY communication from EFW to us. This entire experience was an ABSOLUTE nightmare. It's our fault for "trusting" someone's word, so I take that blame, but the lack of service, customer care is sickening and I hope that someone else can learn from our mistake. This is YOUR home that these people will be in and I don't want anyone else to go through this. Run people. Run.

We will never use Emergency Fire & Water Restoration again or recommend them to anyone we know…read more They would barge in unannounced (they had a key to the unit) and leave mud (and sometimes paint) all over our hardwood floors. We often weren't even given the cutesy of a knock at the door when they arrived. We repeatedly asked them to at least knock when they arrived, and not only did they give little effort, they tracked mud/dirt all over our living areas and didn't clean when they left. "Cleaning" was factored into the massive bill, but we were the ones stuck cleaning up their mess. One of their employees even complained to us that they are paid very little and they often hire inexperienced people. This was evident by the low quality work we repeatedly witnessed. The pictures that were shown to our contact who was overseeing the project and he did not appear bothered in the slightest by our complaints. One day a young crew came and slammed down packages (thinking nobody was home). They were very loud and swore a lot. I called there supervisor and complained while they were outside playing on their phones. Some of these packages ruptured and our contact came out and seemed visibly upset that his crew behaved in such a way. We were told they were suspended. It took Emergency Fire and Water Restoration 3 months to finish the job. We were made to feel like a very low priority. We had to live among paint cans, dirt/dust, plastic, holes in the floor and wall for a long time. We are very lucky that we don't have children. This entire job should have been done within a month (this is what we were originally told!). There would be many days that nobody would show up to work on our place. It was tough to get updates from them/progress reports. I guess they got what they wanted though (lots of money). The invoice that we had to repeatedly ask for was very, very questionable. There were charges that we didn't understand and they failed to explain.

Sanitize basement after sewer backed up. It backed up again and I found a serious problem. The…read moresanitizing crew asked if the sewer had backed up before. Yes. The crew cleaning up this December told me they found old sewage when they moved the washer and dryer. To clean under them. No wonder I was told I was due a refund by ServPro when they finished the work. Never got the refund and no one seemed to know why or how much or if I would get one. No wonder they didn't want to talk with me. I paid ServPro $2,600 to clean and sanitize. They never finished the job.

From the owner: As a trusted leader in the restoration industry, SERVPRO of Cudahy/St. Francis has the advanced…read moretraining and equipment needed to clean and restore your home and business. We are locally owned, and our highly-trained team of certified professionals is ready to respond - every day, any time. Our residential and commercial services provide 24-hour emergency support, making us the #1 choice in cleanup and restoration. With advanced restoration technology and cleaning techniques, we’re faster to any size disaster™, offering solutions for water damage, fire damage, mold, storm damage, construction, commercial needs, specialty cleaning, and more.

There was sewage back up in my basement last week and I called 911 Restoration. I was very pleased…read moreto speak with the manager who was concerned that I not only got the sewage removed immediately but that I had consulted a plumber to address the core problem. They were able to respond that evening (called at 5.00 pm and crew was there at 6:30 pm). The two men working on the job were very professional and performed a thorough job. Both were very knowledgeable about the products they were using and advised me to discard those items damaged by the water. In fact, they took away those items so I didn't have to discard them myself.

This company is not to be trusted. The inspector drove away from an appointment as soon as they saw…read moreanother company pull up, when I called them to have him come back, it took him a half hour. Had no idea the man was even with 911 restoration, he barely even looked me in the eye. He the. Stuck his head in the attic crawl space and told me he would get me an estimate. I know there was no way from where he was standing he could even see the Mold he was to be inspecting, after he was there for 2 mins he was gone as fast as he could get out of there. Highly recommend not using this company.

I couldnt be happier with the job that Kurtis & Co. did for me recently in updating my kitchen with…read morecounters, glass backsplash and sink. They also updated my master bath. It all looks gorgeous. He is a perfectionist and never gives up until all is completed properly. He kept me informed at all times and answered all my questions. I will definitely refer him to my friends. Jan 4/24.

Kurtis is the most caring and understanding contractor I have ever dealt. At 73 years old I have…read moredealt with many. He takes the time to listen to what you are looking for. He will not try to sell you on anything you don't need. He will also tell you if something you are thinking about isn't really needed. He will honestly do his best to meet your needs. His prices can't be beat. The work will be done to perfection. Kurtis and his brother just did some gutter work for me. They look fantastic. Great work..great price...very personable what more could you ask for. I have Kurtis lined up for several more projects I need done. No need to look elsewhere when he's the complete package. I highly recommend this company you won't be disappointed.

These guys were great -- super helpful. I had a cedar chest that I bought in Albuquerque. When I…read moregot it moved here to WI, one of the legs was broken. They were able to quote me a price based on photos. I dropped off the chest, and they were accurate on when it would be ready. I was out of town for work, so they held it for a few days. The guys are super friendly and easy to work with. I have other wood furniture, that if it ever needs work/refinishing, I'm definitely bringing it here. The chest is now fixed, and it looks great again!

Charles and Blake continue to sincerely build a wonderful business. See our Barrister bookcase in…read morethe photograph. This was my Great Grandfather's and is approximately 100 years old. It is just as it was then, now again in 2023. Thanks to the Turner's and their team of artisans!

We live out of state, and when my in-laws had a sudden pipe burst in their home, their insurance…read moreagent recommended RestoPros of Milwaukee. From the very first call, the experience was incredible. They arrived within 60 minutes and immediately took control of the situation. Because we couldn't be there in person, it meant everything that they were able to work independently in the home and communicate clearly throughout the process. They stopped the damage quickly and professionally, and gave us full peace of mind from hundreds of miles away. I honestly cannot say enough good things about this company. Thank you so much to Matt, Adam, and Senthil for stepping in during our time of need. Your responsiveness, care, and professionalism made a stressful situation so much easier to handle. Highly recommend RestoPros of Milwaukee!

I cannot recommend RestoPro enough. They were incredibly timely and professional. They were able to…read moreprovide peace of mind after a flood when things were extremely stressful. Their team helped coordinate everything, including asbestos tile removal with a local company called Umbrella, who also did an exceptional job. Special thanks to Matt, Adam, Justin, and Senthil -- all of them were knowledgeable, respectful, and provided outstanding value. They took the time to explain the process, answered every question, and made sure everything was handled properly and safely. RestoPro truly came through for me during a time of need. If you're dealing with water damage or any mitigation work, this is absolutely the team you want on your side.