I have bought tons of items from Kraft auctions. I'm not sure why all the low reviews as I've had good customer service every time I've bought items. I buy locally as I'm close to their headquarters and remote locations. I have bought guns, air compressors, battery chargers, torpedo heaters, mini fridges,etc. I will say that every once and a while you will get a dud item. I bought a shop vac that was junk. I wish they'd test all the items or specify if they do not work, but the other shop vac I bought was brand new (scratch and dent). It was more of the sellers fault then Kraft. I will continue to buy from them as a lot of the stuff is new and has a dent or a damaged box. Just take your time and look at the pictures and read the descriptions carefully. read more

Very poor response! It took them 10 days to respond after multiple messages & even stopped by the office. Then they were unable to help us. Total waste of time read more

I won an on-line auction for an item offered by Kraft Auction Service. As others have noted, shipping costs are high. When I received the item it was not as described, unsafe to use, and had an clearly visible area of alteration was not mentioned or depicted in the photos. I tried to work with the auction house and used the LiveAuctioneers' mediation service without success. I am disputing the charges with my credit card company. I also filed complaints with the Indiana Attorney General's office (free) and the Northern Indiana BBB (also free). Small claims court is not an option, as I am out of state. My takeaways are these: I will not bid on an item I can't physically inspect and pickup myself. I have also discovered that the buyer's premiums for auctions local to me are in the 10-15% range, a much better deal. read more

I purchased a Ram 1500 from their auction. After purchasing it I realized that they intentionally hid known problems with the vehicle, including warning lights that would have significantly reduced the value. After $8,000 of repairs to make the vehicle safe to drive, I decided to sell it for a loss before any other problems were discovered. Do not trust this deceptive and dishonest company. read more

Terrible communication through the different supply-chain channels, lengthy wait times to ship, plus poor customer service. And I highly advise against using their shipping service for antiques (arrange yourself), because they will underpack your items without any fragile stickers and ship with a 3rd party carrier services to absolve them of any liability. read more

I recently purchased a weed eater & after 4 weeks I finally receive a shipping quote & they are trying to charge me $400 to ship an Echo weed eater to OKC! read more

Kraft Auction Service - Appraisal Services Near Me - Valparaiso, Indiana

The negative reviews are probably same as my experience. I tried to discuss with them on my first call about having a sale of my very large collection. However, the young employee Mason proceeded to lecture me and then hung up on me. So my first attempt is now my last attempt. This place has an attitude, so why bother. I cannot imagine trying to work with them., as a buyer or seller. read more

VERY SCAMMY FOR BUYERS AND SELLERS! Lots of fraud. I got paid for items I sold and had other people's items on my check. I called to let them know there was a mistake I left a message. After 2 weeks no call back so I called again and left another message. I called many times until finally I got someone. I got chewed out for being a crook and stealing from Them. If I hadn't said anything somebody wouldn't have gotten their money for what they sold. They made me void my check and threatened me if I were to cash it I would be sued. Yet if I wouldn't have called they wouldn't have known their own mistake. Disappointed and will no longer be selling with them . read more

BUYERS BEWARE! Their shipping charges are outrageous. Also Watch in the hidden description area if it says 4x the bid, meaning if you bid 500.00 your invoive will be 2,000.00!!!!! If you call and question their pricing methods they are very rude. My advice is to stay away!! There are much better auction sites to use. read more

Very rude customer service. He may have grown the business from what his dad used to do but he definitely needs to train up his customers on politeness and courtesy. read more

10 stars go to Kyle and his team, Ryan, Riley, and Kuhn on my recent house clean out. They were respectful to me and my family throughout the day. It was a pleasant experience, even though it was emotional after being in my home 30 years. Stephanie was my first contact in the beginning of all this. She too, made this service with Kraft easy and went out of her way to be there for me. I would definitely recommend Kraft if you have any need to auction buy or sell... THANKS TO YOU! read more

Remote buyers, beware! I would give them zero stars if I could. Shipping services TOTALLY take advantage of buyers. I bought a sports pin back on one of their auctions. They won't provide ANY shipping estimates or shipping info prior to purchase. The pin would weight an ounce or less. They quoted the shipping at $14.10! $3 handling, $2 for a 6 x 6 box, estimated the weight at a POUND and charged $9.10 shipping! I have bought and sold/shipped similar items in a padded envelope for less than $3.00. They offered to take off the price of the box, small relief for the ridiculous price. I forfeited the item, so they still got my money. Will NEVER buy from this auction house again--remotely or in person. read more

Kraft review I can only speak in terms of purchasing a firearm through them. With that said, I'd highly advise against using them. Long story short, I initially ran into some issues when I attempted to pick up my purchase. Needless to say, the staff was very kind and apologetic. However, the next 4 weeks of attempting to have my item shipped through their FFL was a disaster. Over the course of four weeks, I sent emails weekly asking if the issues were resolved, the Kraft FFL never once returned ANY of my emails. I had to call Kraft's FFL multiple times a week for 4 weeks on end, and he promised to call / email with updates to which he never did either of. In addition, my FFL I've used successfully for multiple years had to send their information to Kraft 7 times, in different formats. Over those 7 times, I sent emails asking Kraft's FFL (After my FFL confirmed they sent/ resent their license) if they were successfully delivered or if they needed my FFL to resend... to which no response at all. Finally, I resulted in calling the Kraft FFL team every day, nearly 5 weeks after I had already paid over $2000 for the item. Their FFL seemed very annoyed I was calling, very unorganized, and never once apologized for not answering any of my emails and voicemails the past 4 weeks and having such a simple issue delayed. I am not the type to expect top tier service. I understand things happen, people get sick, emails get sent to spam sometimes. But this was negligent, disrespectful, and unacceptable in my opinion. I've purchased numerous firearms online from various auctions, and have never had any issues. Sure, a 2-4 day email delay is normal and expected, but Kraft never once emailed me back, or emailed my FFL back for that matter. My FFL took it upon themselves to call Kraft's firearms team 3 times in addition to me calling them, and emailing their license 7 different times. I would never buy through Kraft again, which is a shame because aside from their FFL, their staff was excellent and polite. Unfortunately the only person on their staff that could fix such a small issue was their FFL. I never write negative reviews, or any reviews for that matter. But this will be posted to make future buyers aware. The Kraft FFL lead needs to immediately be removed from his position. read more

buyer bewhere of karft walkerton, in!! my son droped off my items and was told only could be in the monday night sale. i had went back and told them i would like it to be online not the monday sale. they where very rude and said they didn't take that stuff any more.one of the items was nice 24' above ground pool with everyting. on the sale my stuff was sold to the auctioner family for pennies. the pool didn't sell but they sold the seel from the pool. i went to pick up the pool and it's no good without the steel .i was looking at there online auction and found some of my items that they put online but wouldn't let.i have called and talked to operations manager rayan.rayan said it was wrong for walkerton to do that and was going to make it right with me. rayan will not return my calls. read more

I won two lots (one lot of action figures and one lot of vintage stickers) from Kraft Auction Service. Kraft Auction Service lost one of the lots (action figures) and offered no compensation for their error. Additionally, they charged me $17.10 to send the small lot of vintage stickers. I addressed my concerns regarding the lost items and the excessive shipping charges. The man I spoke with showed a lack of compassion, and was very short with me, very dismissive. I do NOT recommend this auction house. read more

My wife and I have been very loyal to kraft auctions. Things were great until recently. Warehouse personnel are awesome. But, the people running the outfit seem to have forgotten what customer service means. No one knows what the other is doing. Is the product in valpo or somewhere else. They cksum to have reasonable shipping rates on their trailers. Not the case. It seems they have grown so fast and making so much money they forgot how they started and how to treat people. Buyer beware. read more

I have been to only a few times and while the people were all very pleasant I am curious about one thing.....I search for sports cards for the Grandson, not to find that holey grail of cards but something decent to add to my collection. It seems that every auction I have won has been totally picked clean of any good cards, there is no way someone would collect the garbage I have won.......So please tell me what gives,,,or do you auction the good cards on your site one at a time and if so please tell me and I will bid that way...... read more

I inquired about shipping on an item that said it had shipping as an option being I am out of state. Asked for a shipping quote prior to bidding and I am told no shipping. I registered without a problem and my registration stated where I am from. Asked questions and the shipper is rude. I was told Bobby is a third party shipper and goes into New York State. He replies to my email saying he was going in today and would give me a quote. Never heard a word from him. This auction house is not the place I want to spend my money and will look elsewhere in the future. I read many of the reviews prior to contacting Kraft Auction house but I wanted to see for myself. So I will tell you folks you need to listen to what other people are saying here it is not an exaggeration. There is something not right about this place and I am glad I never lost any money on bidding at this auction house. A buyer has a right to know what you will be paying before bidding and they do not seem to want to let you know. It is like you are bothering them but you are the one paying for a service there is something terribly wrong with this picture. So like others have said Buyer beware! read more

Have purchased several items from this auction house in the past but their customer service is horrendous. This recent experience will make me think twice before doing business with them in the future. If you need information or any kind of assistance you may never get a response from anyone for weeks. I contacted this company 4 times through email and called 5-6 times before someone ever picked up and the only response I got was that they'd have to look into it. Not worth the hassle here. read more

Terrible experience. Only unethical business people pocket your money knowing they are selling you garbage. EVERY SINGLE ITEM I purchased at their online auction was severely damaged or unassembled and missing critical pieces. Photos were inaccurate. I suppose I'm too trusting that people aren't trying to rip me off. "As is" to me means the items can still function, just maybe a little scratch or dent? Not to Kraft! Do not use! Photos mean nothing, nor do standards or their customers apparently. read more

I really don't think Kraft Auction Service evens warrants a single star review, but you have to give them that to post here. I called them just before their February 3rd on-line "47th Anniversary Collector Cars & Pedal Cars" auction closed. Adam was the associate I talked with - after asking pinpoint questions about the car's body & motor, he made it clear that the car was drivable and that the body was sound without bondo or other filler. His exact quote was "he has driven it and it started rough, but after warming up ran great, the body appears to be solid metal without any major flaws anywhere. The only known problem to him was a loud exhaust, felt it had a leak around the manifold. I questioned him because the pictures didn't show much up close, he assured me it was a great car. We wouldn't have up the bid without his assurance. The car was sold to us for $13,000, which is way above it's fair retail value - it doesn't run as Kraft Auction Service said, there are no brakes and won't run with a new battery. The body has had major body work using bondo including both doors, behind and around all wheel wells, the roof, trunk areas. Told by local mechanic to repair the brakes it would take up to $2,000, then you still can't check the engine because it doesn't run. I was willing to repair the exhaust at our expense. After the car arrived, I talked with Adam, he told me he was sorry for the misrepresentation, then put me on hold. Next on the line was John Kraft, who presented himself as the owner. In part of our conversation, he stated the company is above the law, all he has to do is show his "terms and conditions", the main condition they got the bid was Adam's phone conversation. I assumed he knew about the these cars because that's who the company used to call me back. Anyway, $15,000 with fees out of our pocket for a car that won't drive down the driveway - and an owner who's company misrepresents what is sells and refuses to resend the deal, should be enough to keep anyone away from his sales. I don't care if it's a lightbulb, buy it somewhere else, you'll be happy you did. read more

The furniture we were attempting have Kraft sell/auction on our behalf is dated, but in immaculate conditions. They had no interest in 1960-1980 furniture even if high quality and very clean. They stated that era furniture has no value. It could be they don't have the buyer demographic for it. We did not have enough pieces for an estate sale. Our Realtor and the estate sale team recommended Kraft so our experience may be an anomaly. read more

I called on a Friday am to get information on hiring them to do my moms estate. The lady that answered the phone was super rude. She was too busy to answer any questions and said they would call me back Monday. Never happened. They lost a huge sale. read more

Absolute ripoff as a business. Borderline call the Attorney General or Postal Inspection Service. Besides slamming long distance bidders for a discriminatory buyers premium locals do not get reamed for, their shipping is a total DISASTER. Charged me TWICE for stuff that could fit in one box-almost $50. to ship 3 uniforms and five badges within Indiana. I could have drove there and picked the junk up for what they charged me. If you love getting OVERCHARGED by people who could care less (and I did talk to 3 droids there), than Kraft is the place for your auction dollars. And lest you think I'm your everyday chronic complaint guy, I did this same job for 15 years in Indiana and was a licensed auctioneer. read more

Kraft Auction Service - Appraisal Services Near Me - Valparaiso, Indiana

I would not recommend Jonathan Kraft or his auction. We purchased two vehicles from his auction. One we received a title for and the other we never did. I contacted him and he said he would look into it and call me back. He also said I should have called sooner and he could have helped? What is that suppose to mean. I never received a call back from him. I tried contacting him again and left messages and no response at all! I later had my attorney send him a letter requesting title within 10 days or we would be returning the vehicle and refund money and expenses occurred. He never responded to that letter! I have then tried calling and leaving messages and no response!!!! BAD business! Next I will be finding his location with police to see why he cant handle this situation where he is at fault! WILL NEVER do business with him again. read more

After 12 years of giving them business and promoting kraft, today (5/31/18) is what I saw when they Unnecessarily unloaded the trailer I spent 4 days carefully loading. It is my sincere belief someone in kraft employ intentionally left me with this ??? damaged mess. I am so convinced, I've filed a police report and will seek prosecution of the person responsible. See Pics and determine if you want your property handled by kraft. See google review for sickeningly criminal handling of my property read more

I was promised several times that Jonathan Kraft would return calls... He finally did.. He stopped out at my place, told me what he could do, said he wanted 40% plus fees, and I would get a contract in a few days and he would schedule it. Never heard back from Jonathan Kraft nor saw any contract. He failed to follow thru in so many ways.. His advertising of nothing too big or too small is a blatant falsehood .. Jonathan Kraft is too unreliable and NOT a man of his word.. I am probably better off not signing any contract with him. read more

Helping my sister pick up her purchases from an on line auction today was an absolutely wonderful experience. Joey our Kraft Auction employee, helped us load our winning purchases and was a real joy to work with and so very efficient. Everyone working for Kraft Auction Service was pleasant and professional read more

When it comes to antiques, collectibles and vintage items all the way to heavy equipment I am continually impressed with the knowledge Jonathan has on the items he is selling. I have seen him market and sell assets on many different platforms. There is no doubt when the time comes for me have an auction, Jonathan Kraft will be the first person I call. If you have time, go to one of his auctions and see first hand. read more

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Always a pleasure dealing with Johnathan Kraft. Thanks for all the hard work guys! I can't believe the high prices he gets for items and talk about a following, I've never seen so many people who follow his auctions. If you sell stuff with him expect to get the top dollar. Thanks A1 read more

Kraft Auction Service - Appraisal Services Near Me - Valparaiso, Indiana

This is the absolute WORST auction house I ever seen. I bought a sign, they said nothing on the auction site about not being able to ship it, after it sold they told me to wait awhile for them to pack and ship it then after several weeks they said they would not pack it for me so I was on the hook to find someone 1700 plus miles from me costing me days on the phone and headaches then my other sign after a few weeks more they told me they lost it, when I called back to find out what the heck happened the extremely RUDE ladies there all they would do is hang up the phone, they continued this for days until I had to contact the attorney generals office and Indiana auction house commission to file a complaint then boy did they ever respond fast and polite then!! AVOID AT ALL COSTS THESE PEOPLE ARE RUDE MEAN SPIRITED LADIES ON THE PHONES AND DO NOT HAVE THEIR ACT TOGETHER WHATSOEVER NEVER NEVER AGAIN WILL I DEAL WITH THESE PEOPLE ! read more

Purchased an item but the shipping was so high couldn't have it shipped. So they kept the money for the item and resold it later again. They knew what they were doing ... Tried to reach them but they would never answer emails or messages left on their phones. Beware!!!!! read more

Beware the shipping and handling charges! I paid more than twice the amount I had been charged by any other auction company for shipping a rifle. read more

Kraft auction in my opinion is a complete SCAM!!!!!!! I'm dealing with an Estate and needed the service. They came and removed 2 1/2 large trailers of items from the estate home. The owner stated that the sale at min. would come in after expenses and commission $2000 back to the estate. Took many calls to the company to be told that we owe them $200. We will see, turned it over to the Estate Lawyer, BBB and many complaints to come in social media. DO NOT USE THIS AUCTION COMPANY!!!!!! read more

Mr Kraft came to my deceased Mother's estate and said the only way for them to make money was to not only take the big stuff but also to take all the little stuff. Well, I haven't even gone through all the boxes at that point so I said "not at this time." Two weeks later I call him to say I think I need his services. I called him at 10:15 am, he was getting ready to start an auction and asked if I could call later that evening. I called him at 8:31 pm and left a message. It was late, I gave him a pass on that result. Then I thought maybe on Sunday he takes off since Saturday is a busy auction day. Two days later on Monday at 12:25 pm I called and left a message because he hadn't returned my call. Two days? No call. I called again today about 5 hours ago. No return call. Apparently Mr J. Kraft has so much business he can choose to ignore someone in need of his services for which he wanted 50% if he did it at his location. Well, congratulations to him on being so busy. Though since he doesn't return phone calls, the ones he services must be desperate or gullible. Should he ever call, charge me reasonably and perform absolutely outstanding service I may be able to bring him up to 3 stars for trying to make it right. read more

I am a frequent online auction bidder/buyer. On 1/8/16 I waited on the computer for several hours waiting for my item to come up for bid. When it did it was quickly skipped over and no online bidding was allowed. I phoned them for an explanation and was told they were busy and that I would have to send them an email (wasting even more of my time). I will survive not winning my item of interest. When I checked the auction results I was surprised the item sold for FAR LESS than I would have paid - as in hundreds less. It's unfortunate for their consignor who would have made much more money had this auction house done a more competent job managing the bidding process. As for me, I won't participate in their auctions in the future. read more

DO NOT TRUST THIS COMPANY.. IF YOU ARE A SELLER. I am sure all the buyers posting reviews have had good experiences, especially if I am to believe that the items I placed in their care really sold for what Kraft said they did. A sofa sold for $2.50?? Really?? All the reviews are true. You would feel better donating the items to people in need. Family business? Crooks. read more

If I could give zero stars I would. Brought household items to Porter County Expo Center for consignment auction on 9/28. Had a total of 30 items. Received a check and list of the 21 items that sold...wait a minute - 21??? Yes. The other 9 items went MIA. This is not a reputable company to use if you want to sell something on consignment. They will rip you off - they did me and I am sure I am not the only one. Not ethical, not honest. If you don;t mind some of your items getting 'lost'...go ahead and use them. read more

I would never recommend using Kraft Auction services. Jon gave very little info, I had to ask about contract and itemized list. They missed first appointment to pick up with no notice. They arrived to pick up without packing materials to secure things in truck and piled and jammed them in scratching things. Could not get all in first truck which Jon knew upon first contact--said they would come back same day for second truck but workers said they had to be somewhere else so did not come back until morning of auction. One walkthru with Jon and three days of my time to pick up---we received less than $1000 check with itemized statement that did not identify anything except for a few pieces. The heartbreaking part was that almost everything sol for $10-$30. This was almost the entire house full of furniture including big furniture, antiques, entire sets of antique dishes, silver and collectibles. They Do Not Use Minimums on the auction so stuff went ridiculously cheap and now I see in shops in the area for big price tags. We were robbed, don't use this company! read more

Dealing with John Kraft is a nightmare. Not sure about being his customer as I've never been on that end. But He was a customer of ours the last position I had, and he was the rudest most unprofessional person I've ever spoke to (I have been in customer service for 10 years) He was unhappy about a piece of equipment he bought from us. His secretary or assistant (not sure) called to place a call for us to come look at his equipment at 4:30 in the after noon (our office closes at 5) so I let her know someone would be out the next day. She was very nice and said that would be fine. Not ten minutes later he called and screaming obscenities (I can't even write what he said it was so bad) he left me in tears so I got him to a manager as I couldn't even talk to this guy anymore. Two days later I WAS fired because he placed a complaint about ME so bad that my company had to let me go to keep him as a customer. I was just the person answering the phones!! Thanks John and Kraft Auction services! Beware if your on either end of being a customer! If he's unhappy you may lose your job! read more