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Kragen Auto Parts

5.0 (1 review)

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Vehicle battery testing

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16 years ago

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Aaliyah's Auto Repair

Aaliyah's Auto Repair

4.5
(82 reviews)

I met with the seller of my vehicle at Aaliyah's Auto Shop for a pre-inspection. During the…read moreinspection, the owner, Jesse, informed me that my vehicle had a "very small" water pump leak and that the coolant level was low. He stated that he topped off the coolant with fluid and showed my husband a picture; however, the picture he showed was only of the coolant, not of an actual water pump leak. At no point was I shown a picture or physical evidence of a leak itself. Due to the stress of the transaction and being surprised by this diagnosis--especially since I regularly maintain my vehicle every three months--I did not ask to personally see the alleged leak at that time. Jesse also stated that the vehicle needed new brake pads because they were due for replacement. A few days later, I contacted Jesse to request a photo of the water pump leak. He then informed me that he did not have any photo of a leak--only a photo of the coolant. He went on to say that the car was otherwise "perfect," drove great, and that the only issues were the need for new breaks and a new water pump. Because of these inconsistent statements, I took it upon myself to have the vehicle inspected at a Honda dealership while also completing an oil change. The certified Honda mechanics did not find any water pump or coolant leaks (please see attached video). Additionally, they confirmed that the brakes were at approximately 50% life remaining and did not require immediate replacement. Based on these findings, I am deeply concerned about the accuracy and integrity of the inspection performed at Aaliyah's Auto Shop. It appeared that unnecessary repairs were recommended without sufficient evidence. Jesse also emphasized that his shop was the cheapest in town and that he offers the best prices, which further raised concerns that the diagnosis may have been influenced by sales motives rather than factual mechanical issues. I believe this experience demonstrates a lack of transparency and reliability. I strongly encourage anyone seeking a pre-purchase inspection to consider using a trustworthy and reputable mechanic or dealership service center to avoid receiving misleading or inaccurate information.

Did a good job with my older vehicles. Have a 2008 Land Rover and my wife has a 2005 Honda CR-V…read moreboth as getting older needed some repairs so several areas were worked on as like to keep my vehicles running as long as it makes sense before start getting nickeled and dimed on repairs and cost is not worth it. Sometimes parts take time or no longer are made or hard to find, but they were able to find and repair smoothly while communicating well. The prices they have are reasonable. It's not the dealership, but the quality to me was just as good if not better and not paying the dealership prices. Our vehicle runs smoothly now thanks to these guys troubleshooting. Would definitely recommend.

University Chevron

University Chevron

2.4
(22 reviews)

The service was bad did not help there was hair in the cold sandwiches he did not let me in at 7:30…read morein the morning we need better service there for customers.he os there in the morning so watch out for him.

Sadly, another friendly, mom and pop business has gone by the wayside by way of new ownership here…read morein Marina. I moved here 5 years ago and, until recently, commuted daily to Livermore and back. During the first 4 years, I gassed my car exclusively at Chevron; partly because of convenience and partly because of consumer loyalty to a friendly and courteous owner and staff. Over the course of 4 years, I estimate I averaged $250 per week on the purchase of gas and in-store items. That works out to about $52,000 during this period. Then, new owners came along...Things have changed! The day new owners took over, several items in the store immediately increased in price...substantially! Also, the number of staff was reduced during the busy times of day. Suddenly, the place would close, during the day, so the lone staff member could take a break or lunch. Despite the obvious cut in customer service, I still purchased gas but rarely purchased in-store items as I felt the lone female employee (I'll refer to her as Miss Personality) came off as rude and disinterested. Fortunately, I've recently gained local employment. While I don't pay nearly as much for gas now, I have continued to purchase gas at this Chevron location...until now! This morning, I was greeted with a flat tire as I was leaving for work. Since I didn't have the time to deal with it at the time, I took my wife's car for the day. After work, I removed the flat tire and replaced it with the temporary spare so that I could take the flat tire in for repair. Unfortunately, nothing could be done for the tire today and I would be stuck with driving on the temporary spare tomorrow. As I was driving home, I decided to see how the spare was holding up. I pulled into Chevron to check the tire and found it was low on air. Since I had already filled my tank, AT THIS CHEVRON, a couple days ago, I thought maybe they would extend me the courtesy of turning on the air for me. WRONG!!! As I entered the store, Miss Personality was doing something with the coffee maker. While her back was toward me, I was certain she heard me enter so I waited to be acknowledged. After a few moments, with no response from her, I politely said "excuse me". Miss Personality stopped what she was doing, audibly sighed and turned to face me with a very annoyed look on her face. "Hi, I was wondering if you would turn the air on for me". Miss Personality responded, "The air will come on when you put 6 quarters in the machine". "You won't turn it on for me?" Her response, "Buy something and I will turn on the air!" Surprised, I replied that I've spent many thousands of dollars at this station and you won't turn on the air for me? She rudely repeated, "Buy something and I'll turn on the air for you!" I'm more sad than angry. The small, hometown feeling that I noticed when I moved here is disappearing a little each day. In this case, it started when new ownership took over Chevron. Raising prices and cutting service is the sad reality of today's society. I hope Miss Personality realizes the future, potential revenue that she lost for the price of 6 quarters (which she didn't get). I doubt she cares. This particular Chevron used to be bustling with activity. I've noticed that, in the last year or so, it seems to be a ghost town by comparison. Maybe I'm not the only one who has noticed the difference.

Kragen Auto Parts - autopartssupplies - Updated July 2026

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