Misdiagnosed.. Our beloved Bella stopped eating (kitty). We took to the Mansfield location of the…read moreWellsboro Small Animal Hospital and 130.00 later we were told she had a mild infection and were given penicillin. They also advised she may have mild liver damage etc. but to return for a follow up in a week. Eating didn't resume after a day or so, so we took her to see Dr. Sampson. Well sadly, Bella had a tumor that was diagnosed immediately by Dr. Samspon after the first 5 minutes of a physical exam.. Please consider this if you have a sick animal. A day or two can make all of the difference of life and death. She was a very sick kitty and will be greatly missed.

Issued a health certificate for a puppy who is FULL of worms. There's no way a fecal could have…read morebeen done on this poor puppy that they deemed "healthy". She is miserable. Would not recommend this vet who's staff was completely unprofessional and rude upon questioning of their practices when issuing a health certificate.

today was such a hard day! we have taken all of our furs to tlc since they've opened and I've never…read morebeen disappointed. Today we had to take one of our younger female cats in, her name is Doug! she did not come back home with us when I tell you from the second I walked in the door they did nothing but care! I was alone and devastated, poor little Doug was in active seizure and even though they took her out back they stayed with me as well! They talked me through it all, and even though Doug didn't make it today I never felt alone! She was in the best care possible, I was too! They had even done a cute gender revival with us when we first got her! I can't express how much today meant to me! It really did make a difference and I am so grateful!

They examined my dog for her yearly checkup and said that they did a thorough job. Then they told…read moreme that my female dog was male. Clearly the veterinarian barely looked at the dog but I was charged for a full exam. The vet cuts corners. If you ask her any questions she's defensive. I left and found a new clinic. I had no faith in these people.

Before I got pet insurance I went to doc Sampson and he is great. But when my one dog was really…read moresick. I should have gone back to dr Carlin. I think he would still be alive today The heck with the money. I take my animals to Whitney I'll for the clinic to gets all the shots cheaper. Anything serious. They go to middlebury I was lol never take my animals anywhere else!!

Clean place. People are great to deal with. And the doctor was friendly and knowledgeable.read more

Very very helpful veterinarian they try to do everything for you. They return calls an do they best…read morethey can do for ur pets

Duke had his second visit with Dr. DeMuynck today. Him and his staff are extremely polite and…read moreknowledgeable. They were more than happy to answer questions and give advice on proper pet care. Great at explaining what all the different shots are for and why they are needed. Highly recommend!

They are a top choice in vet service. I changed here because they have everything there. The lab…read moremeans not having to wait for test results to be sent and results received back. The staff is friendly. You can tell they really care about your animal. .

The people were fine. But do not ever buy medication directly, they have a 300 percent mark up…read more Charged me 50 dollars for the same medication I could get from Chewy for 13 dollars.

I was appalled to read a negative review from a non-patient family so I wanted to give a patient's…read morecaregiver view. Doc Hover and his team have provided excellent care for our pets for years. Everything from first vaccines, annual and semiannual testing, to surgical procedures and end-of-life services. When our pets have had seizures, strokes, or passed away, they cried with us, they held us in their arms. Heartless? Not a chance. This is a very small practice and cannot see every animal in Allegany and Steuben County. Develop a relationship with your veterinary care team and you will understand the difficult choices they need to make in order to maintain the level of care that they provide for their patients.

i've always went to Dr. Hover, my animas LOVE him and willingly go with him, i've had 6 dogs and 3…read morecats that have went to him in the past 15 years and never has there been a negative experience. it doesn't feel like a chore to go to the vet if anything i look forward to it because the staff is so nice, welcoming and loving. if you need an appointment fast they can get you in the same day! forever my favorite vet!

After our dog went missing for eleven hours we found him under a pine tree. After throwing up the…read morewhole night before he was extremely dehydrated. He had an effected pancreas. His kidneys were not functioning and he could hardly hold his head up. After a week at Wellsboro pet center he came home chasing his ball again. Love and attention that he got was perfect. V

We took our 7-year-old Pomeranian Chihuahua mix to Wellsboro pet complex for a routine teeth…read morecleaning. He died within two days of the procedure. We had given them copies of previous medical records in advance and asked them to call his previous care givers as he had Squamous Cell carcinoma on his ear tips in 2015 and they had been surgically removed. He had Pericardial Effusion I 2016 and that had been drained. We thought we were being careful due to his previous medical issues and requested the pre-anesthesia blood work. His dental was completed within 1.5 hours of us dropping him off and we thought that was a record. We moved here from Virginia and there a dental took about a half of a day. When we got there, we were informed that he was anemic and had no countable platelets. They indicated they wanted to keep him overnight for observation. We agreed. We picked him up Saturday June 3, 2017. We arrived around 2:30 PM and had to wait for a vet to get there. We were told that the anemia and low platelet count could be due to an infection or an auto immune disease. We were told to keep him quiet and restrict and activity. We took him back to the hotel where we were staying at the time, in Corning, NY. He ate normally that night and went to the bathroom. He laid on the bed and rested quietly all night. I took him out to the bathroom around 7:00 AM and he appeared to be OK. I went to get items for breakfast and while I was on the road back to the room, my wife called and said he could not stand and appeared to be deteriorating. We called the vet and were told to bring him to the office, a 50-minute trip. When we got there, he had a seizure. The Dr Shaw, who had done the dental, was there to release another animal and we spoke to her. At my wife's prompting she agreed to give him something to help with the seizures and informed us that they could do nothing else to stabilize him and that we should go to the animal hospital at Cornell University in Ithaca, NY. She indicated that there was a good possibility that he would die on the way. We left immediately and drove there. He was a full-blown seizure by the time we got there and they started working to stabilize him and prepare for a transfusion of platelets. There just was not enough time at this point and he died before they could start the transfusion. Blood platelets are stored frozen and must be thawed to be used. This process took longer than he had left. We subsequently found out that they had anesthetized him and started the dental procedure before the results of the blood test came back and they had not contacted the other vets as we asked, but they had not even looked at the records we dropped off over a week before. We also found out that they had contacted specialists post dental and knew that it was probably IMTP on Friday. We were only told about this at Cornell University on Sunday June 4, 2017. Had Wellsboro pet complex looked at his records and waited for the blood work to come back they would have known there was cause for alarm. They should have called us about the results, not done the dental, they should have told us about the suspected IMTP and sent us to Cornell on Friday June 2, 2017. When we called on Sunday June 4, 2017 they should have sent us to Cornell immediately rather than have us drive to their location and waste over two hours. Dr Shaw appeared uncaring to us and has never apologized or offered condolences. Dr Kreiger has refunded the cost of the dental procedure and helped with the bill from Cornell as well as apologized and sent his condolences. We think it would go a long way to prevent this type of tragedy if they would create a check list where they record every step of the normal process with a section where they would inform the owners of the patient of any abnormalities before starting a procedure. After all, the blood test is advertised as a pre-anesthesia blood test. This indicates that no only should the blood be drawn but the results should be evaluated before the anesthesia is started.