This place has gone down hill with the change of staff. They showed my animal a lack of empathy…read moreand lack of concern to fit my dog in for an emergency during working hours. No call back from Vet who has shown to me that this is just a business for her. Would not recommend!!!!

Constantly turned away after coming and supporting this veterinarian from the beginning. Dr…read more Whitney & staff used to actually care about my pets but now they could care less. Been turned away for the last time. Very upsetting but its time to find a new vet to call home!

Have brought my dogs here for years and have always been impressed by the caring workers and the…read moreexplanations they give. I have seen several of their vets and their techs and they make me and my dog feel welcome and comfortable. In general wait times are typical and it is evident that all the workers adore pets. I also appreciate how they work to distract my dog for shots (licking peanut butter) and always provide treats to help the dogs feel more at ease.

I love Lakeville Family Pet Clinic! They are always so kind and helpful. Inquiries are answered…read morequickly and appointments are straight to the point, easy, and they are always so good with my cats. They have also been very flexible with me, which I appreciate so much. I have a cat that is not very easy to get into a carrier and they have been able to accommodate me when I needed to come either a little earlier or later. When I had to make a very hard decision to say goodbye to my senior cat, they showed the most sincere and genuine kindness towards me and hugged me while I cried. They truly care about you and your pets.

Dr Whitney is an extremely knowledgeable, talented, caring & compassionate veterinarian. Dr…read moreWhitney & her staff are by far the best in the business. Dr Whitney began caring for my very ill cat after the local animal emergency performed surgery & recommended euthanasia. Dr Whitney reviewed all of my cats history and took time to listen to me describe in detail everything about my cat. Dr Whitney's extraordinary veterinary skills, thoroughness & dedication saved my cat. I can't say enough good things about the team at the Pet Stop and highly recommend. The pricing is extremely reasonable. Michelle Michaud

Good luck getting a hold of anyone. They have a voicemail without the option of leaving a…read morevoicemail. I have taken my pets there for years, but you can't get a hold of anyone anymore. Very frustrating. Prices are reasonable, but it doesn't matter when you can't get your pet in.

Office staff was very rude and seemed annoyed at my dog's and my existence. First time this…read morehappened, I assumed the worker was maybe overwhelmed or just having a bad day, but it happened a second time in office. Also needed emergency vet services after bringing our puppy there and was referred to Lakeville. Very dissatisfied with their customer/puppy experience.

After moving and getting 3 new kittens, I found this clinic on the web as one nearby. Having small…read morechildren, I wanted to get the kittens in right away. They got me in quickly, stayed late to make sure all our kittens were thoroughly examined, answered all my curious 3-year old's questions, and the price was fantastic. I've had animals for 18 years and this is by far one of the best clinics I've taken my animals too.

I took my pets here for 4 years and was happy with the care they received until this year…read more During this incident, front office staff told me I couldn't speak with a veterinarian if it wasn't the one that I took my cat to recently. Dr. Bush wasn't in that day and I needed help as my cat was very sick after starting a new medication. I begged to talk with any Dr. on staff or have someone call me back before the end of the day. I was told point blank "it probably won't happen, but if they have time then they'll call." I didn't receive a call that day. Next day I was more worried about my cat and was met again with rude front office staff sighing loudly on the phone and interrupting me as I try to explain my situation and asked for Dr Bush. This time my vet was in but now I can't talk with her, but I was told to make an appointment with a tech, no Dr was needed. They wouldn't listen to my cat's situation yet and dismissed me at every opportunity. My cat lost half her body weight, continued to decline and I felt helpless. The next day I received a call from Case Manager Danielle who said she doesn't want to make excuses for how I was treated but went on to list excuses- " We are short staffed this week, Julia just doesn't realize when she's being rude but it's a problem they're working on with her.." I am so disappointed in Shakopee Vet. I have since found a wonderful place to take my aging pets. They took gentle care and concern with me and my pets and immediately found the issue with my cat. If you want supportive customer service and good veterinary care for your aging pets, I'd look elsewhere.

Before we got our got new little puppy we went thru the checklist of what we all needed. There are…read morethe basic things like a kennel, leash, dog bowls and toys. The list is really endless but one of the biggest decisions was who our vet was going to be. We were dog owners before and we were happy with our previous vets but I was interested in searching around. We landed at Shakopee Veterinary Clinic. It wasn't the closest one to our home but the reviews we read were amazing so we were willing to drive a little further. This is an all woman staff including the 3 veterinarians who are all excellent. They are extremely caring, personable, timely with appointments and the techs are outstanding too. Overall I'm extremely pleased. It's easy to set up appointments, call and ask questions too. You'll find some of the best care for your furry animals right here.

I love this vet clinic. Sadly I moved away with my cats and they don't like travel, but if I ever…read moremove back to the New Prague area he will be my regular vet again.

From the owner: Small animal medicine, surgery and dental.read more

Ok services but,... you should think about selling a kidney before you pay your bill, way to…read moreexpensive. Go to All Pets in Mapleton MN. They offer a driving discount on the bill if your from out of town, much cheaper and great service.

With the high demand of veterinarians in the area, I am so glad this clinic had openings. Friendly…read morestaff got the help I needed for my kitty. Good explaining what treatment to give and what my options are. I will be bringing my other cat here for checkups.

Summary: I absolutely recommend this vet. They are so kind, accommodating, caring, and take the…read moretime to explain things to you. They don't rush you through and they take time to ask if you have any questions. Connor Dougherty, DVM was the veterinarian I met with at the first visit and it was his demeanor and kindness that made me switch our dogs to this vet. He also did my yorkie's dental procedure (see experience below) and has been wonderful in the aftercare. The front desk receptionist is so kind, professional, and caring as well as all the staff I've interacted with in just a few visits thus far. Detailed Personal Experience: I recently got a 2nd opinion from this vet on my almost 9 year old yorkie's (Ollie) teeth and decided to transfer both of our dogs to this vet. They are so kind and accommodating, give you opportunity to ask questions, don't rush you, and take the time to really explain things and ease your concerns. Ollie had his teeth extraction procedure done on October 5, 2023 and it went well. I was so nervous as this was my first time leaving him at a vet and first time with him having a procedure (his neutering was before I rescued him). They really helped reassure me. They called during the procedure to inform of more necessary extractions and provided updates on how he was doing. When I picked him up, Jenna (Vet Tech) did a wonderful job of explaining aftercare instructions and answering our questions. One of their Vet Techs (I'm sorry I don't know their name) told me how she wrapped my Ollie in a blanket and cuddled him when he was waking up. I had a hard time not tearing up and it makes me emotional as I write this, to know that they cared for my baby in the most compassionate and caring way. I called today with concerns about coughing and they explained it's pretty normal due to intubation during procedure to have some irritation or soreness in the throat for 24-48 hours. They said they were going to call today (Friday) for a check-in and I beat them to it with this call and that they'd reschedule the check-in call for tomorrow (Saturday). So incredibly thankful to Marschall Road Animal Hospital for taking such good care of my Ollie.

They did a fine job (I had to euthanize my cat) a few weeks ago however I was greatly disappointed…read morethat they didn't even take the time to send a sympathy card. Previous veterinarians have always sent a sympathy card when this stressful time occurs. I have kept all of my cards from previous pets and they really do mean a lot.