Office staff was very rude and seemed annoyed at my dog's and my existence. First time this…read morehappened, I assumed the worker was maybe overwhelmed or just having a bad day, but it happened a second time in office. Also needed emergency vet services after bringing our puppy there and was referred to Lakeville. Very dissatisfied with their customer/puppy experience.

After moving and getting 3 new kittens, I found this clinic on the web as one nearby. Having small…read morechildren, I wanted to get the kittens in right away. They got me in quickly, stayed late to make sure all our kittens were thoroughly examined, answered all my curious 3-year old's questions, and the price was fantastic. I've had animals for 18 years and this is by far one of the best clinics I've taken my animals too.

Dr Whitney is an extremely knowledgeable, talented, caring & compassionate veterinarian. Dr…read moreWhitney & her staff are by far the best in the business. Dr Whitney began caring for my very ill cat after the local animal emergency performed surgery & recommended euthanasia. Dr Whitney reviewed all of my cats history and took time to listen to me describe in detail everything about my cat. Dr Whitney's extraordinary veterinary skills, thoroughness & dedication saved my cat. I can't say enough good things about the team at the Pet Stop and highly recommend. The pricing is extremely reasonable. Michelle Michaud

Good luck getting a hold of anyone. They have a voicemail without the option of leaving a…read morevoicemail. I have taken my pets there for years, but you can't get a hold of anyone anymore. Very frustrating. Prices are reasonable, but it doesn't matter when you can't get your pet in.

I live in California. My dog got quite ill while I was visiting family in the twin cities area. I…read moretook her to Belle Plaine Animal Hospital. The facility is clean and well kept. The Veterinarian was pleasant and easy to talk to. She listened to my concerns and spoke to me in words that I understood

I have to tell everyone about Dr Ricci. I brought a little barn kitty in that was very sick. I…read morehad been vetting at another place but we just weren't getting anywhere. Dr Ricci did tests, consulted with another clinic, and wouldn't stop until she found out what was wrong. He is doing so much better now. He's playing and acting like a normal cat. I cannot thank Dr Ricci and the entire clinic for their help. I honestly don't think they are any more spendy than any other vet clinic. It's not cheap taking care of pets, but we love them and want the best for them. This clinic is the best.

I love Lakeville Family Pet Clinic! They are always so kind and helpful. Inquiries are answered…read morequickly and appointments are straight to the point, easy, and they are always so good with my cats. They have also been very flexible with me, which I appreciate so much. I have a cat that is not very easy to get into a carrier and they have been able to accommodate me when I needed to come either a little earlier or later. When I had to make a very hard decision to say goodbye to my senior cat, they showed the most sincere and genuine kindness towards me and hugged me while I cried. They truly care about you and your pets.

Have brought my dogs here for years and have always been impressed by the caring workers and the…read moreexplanations they give. I have seen several of their vets and their techs and they make me and my dog feel welcome and comfortable. In general wait times are typical and it is evident that all the workers adore pets. I also appreciate how they work to distract my dog for shots (licking peanut butter) and always provide treats to help the dogs feel more at ease.

This place has gone down hill with the change of staff. They showed my animal a lack of empathy…read moreand lack of concern to fit my dog in for an emergency during working hours. No call back from Vet who has shown to me that this is just a business for her. Would not recommend!!!!

Constantly turned away after coming and supporting this veterinarian from the beginning. Dr…read more Whitney & staff used to actually care about my pets but now they could care less. Been turned away for the last time. Very upsetting but its time to find a new vet to call home!

Shady Oak and its awesome doctors took care of my adorable miniature schnauzer from the day we…read moremoved to Minnesota until her death at the golden age of 16. They did a beautiful job helping us help sweet Violet to cross the Rainbow Bridge. I would recommend them to any pet parents.

I've been a customer for years and really appreciate the caring and competent service. I got a lot…read moreof support through the last golden years of my border collie, who needed help with arthritis pain. Also great support through knee surgeries and the tragic early loss of our latest dog. This is a busy clinic but they have never not been available for minor emergencies. Once my dogs nail fell clean off and I sent photos and got advice just 15 mins before close on a Friday. They genuinely care and are very attentive. I trust them to make good decisions, give good advice and to support my choices.

I took my pets here for 4 years and was happy with the care they received until this year…read more During this incident, front office staff told me I couldn't speak with a veterinarian if it wasn't the one that I took my cat to recently. Dr. Bush wasn't in that day and I needed help as my cat was very sick after starting a new medication. I begged to talk with any Dr. on staff or have someone call me back before the end of the day. I was told point blank "it probably won't happen, but if they have time then they'll call." I didn't receive a call that day. Next day I was more worried about my cat and was met again with rude front office staff sighing loudly on the phone and interrupting me as I try to explain my situation and asked for Dr Bush. This time my vet was in but now I can't talk with her, but I was told to make an appointment with a tech, no Dr was needed. They wouldn't listen to my cat's situation yet and dismissed me at every opportunity. My cat lost half her body weight, continued to decline and I felt helpless. The next day I received a call from Case Manager Danielle who said she doesn't want to make excuses for how I was treated but went on to list excuses- " We are short staffed this week, Julia just doesn't realize when she's being rude but it's a problem they're working on with her.." I am so disappointed in Shakopee Vet. I have since found a wonderful place to take my aging pets. They took gentle care and concern with me and my pets and immediately found the issue with my cat. If you want supportive customer service and good veterinary care for your aging pets, I'd look elsewhere.

Before we got our got new little puppy we went thru the checklist of what we all needed. There are…read morethe basic things like a kennel, leash, dog bowls and toys. The list is really endless but one of the biggest decisions was who our vet was going to be. We were dog owners before and we were happy with our previous vets but I was interested in searching around. We landed at Shakopee Veterinary Clinic. It wasn't the closest one to our home but the reviews we read were amazing so we were willing to drive a little further. This is an all woman staff including the 3 veterinarians who are all excellent. They are extremely caring, personable, timely with appointments and the techs are outstanding too. Overall I'm extremely pleased. It's easy to set up appointments, call and ask questions too. You'll find some of the best care for your furry animals right here.

Great staff, they made my skittish kitty feel good, we are repeat customers now. Very responsive…read moreand caring

Fire the girl answering the phone. I love the Vet but the front desk staffer is rude!!read more