We had a fire in our home which caused extensive damage. Matt called us right away to make sure…read morethat everyone was safe and that we were okay. Matt truly cares. He helped us to navigate the process after this devastating loss and made it so easy and seamless. He put me in touch with a fantastic contractor and company to fully clean and restore our personal belongings! Our insurance covered everything and restored our life! We wouldn't go with anyone else for our insurance needs. We even have an auto loan with them now! Mike, Diana, Kai, Nikko, & Rori Voorhees

Best service and courtesy Kris Yoder is a disaster and the grief caused by their bad quotes poor…read morefollow up etc is more than a year later causing grief. Not so with Matt fast courteous concise accurate business man who treats customers with respect!

Beware -- our experience here has been shocking. My husband has had an overall positive experience…read morewith this office, but BOY has that changed. We recently merged our auto insurance coverage for the first time after we bought a new car, and have had the most awful experience with insurance we've ever had. Maybe this is State Farm to blame, or maybe it's specifically Shannon's staff... either way, we are shocked at what we've experienced in the last few days: Here is a condensed list of the issues we have recently had with this office: - Given misinformation about how insurance can be conducted for military personnel by an agent from this office, which was corrected by a State Farm office in WA. - Got a quote -- ONLY A QUOTE -- during the beginning of the billing cycle in March. Didn't set up my car with my husband's policy through this office until April 1. HOWEVER, I was charged for March. Apparently I was prorated 0.07 percent for this difference -- ZERO POINT ZERO SEVEN PERCENT...basically a dollar a day, which is laughable. Is this not the equivalent of spitting in my face? - I was quoted a reasonable amount for my simple car. I have a clean record (as does my spouse) and graduated from uni. with honors so should be given a relatively decent bill. HOWEVER, our bill came out yesterday and ended up being over $500! FIVE HUNDRED DOLLARS. For 2 cars driven by 2 drivers with clean records! WTF. We called to investigate, which ended up actually resulting in SEVERAL calls. We were continually told we would be called back. No, State Farm, you're right.. we don't have anything better to do with our time than keep answering your calls. We don't mind that you can't solve our serious problem the first time, not at all. - Eventually got ahold of an agent, who told us the quote went up because of something I needed to contact a consumer reporting agency for. She completely blew it off and did not take responsibility for the fact that we were, technically speaking, DECEIVED. I was told I was paying one amount and ended up paying a COMPLETELY DIFFERENT AMOUNT. How is this legal? She gives me a number to call without telling me the exact company name, but the phone number ends up not working. This starts off another chain of calls with State Farm to get the correct number because I don't know the name of the reporting agency they used and therefore can't look it up myself. My husband and I feel this was a really unprofessional way for SF to handle telling us they'd charge us one amount and then actually charging another with NO WARNING at all. - When I finally get the reporting agency's number, I call & they tell me two things: (1) my record is CLEAN and they don't know what it was that made them increase my bill without telling me, other than student loans which are paid up to date and are actually very low compared to the national average in student loan debt, AND (2) that Shannon's SF office could have told me this themselves. This was really weird to hear, because the agent I spoke to told me she couldn't tell me. The consumer reporting agency guy was thankfully very helpful and was thoroughly confused as to why State Farm did what they did. Sooo I call State Farm back again. - I get ahold of the same girl we've been working with, who is clearly now frustrated she's had to talk to me so many times, despite the fact that I'm pretty dang sure it is in no way my fault. I tell her what the consumer reporting agency said, that they have no clue what could have made State Farm increase our bill from the quote we were given. She is kind of exasperated in response. I'm sorry, but I'm not gonna back down and just accept BS like this. She tells me all she can do now is contact the underwriter and ask what happened, but this shouldn't have had to happen in the first place. I'm also not thrilled with the attitude of the staff here.. it is NOT my fault this is happening. I'm sure you, dear review reader, can agree with me that you'd call and behave the same way if this happened to you, right? So why is this staff member acting like I'm a crazy customer, angry for no good reason? Yeah, I'm not sure why either. I was always respectful despite being angry. All I know is my husband and I are done with this office. Update: a month has passed since the above fiasco, and I have heard nothing back from the agent who told me she would contact the underwriter and notify me as to why my quote was so different than my bill and why my total cost was $500. This place is an absolute SCAM. Stay as far away as you can unless you want to be fraudulently stolen from.

Shannon was extremely helpful with our policy. We originally had just a renters policy with them…read morebut he showed us how much we would save by switching our auto insurance to State Farm from Geico. Thanks to Shannon we are going to save $30 a month and sacrifice nothing. He also took extra time out to explain the differences in life insurance for when we wanted to start a policy. I would definitely recommend this agent and look forward to my next much cheaper bill.

This specific office has made me cut ties with the State Farm name completely. It's extremely…read moreunfortunate for them, as State Farm was my first choice insurance company. If you don't care where your money is going then Jim Kelly is your guy because he will rob it to the very last cent. Unprofessional to young inexperienced policy holders and will take advantage of anyone. There is a reason I'm not the only bad reviewer, trust and believe that.

I have had nothing but trouble with this agency since I moved to town in February. I am firing…read morethem. If you decide to go with them, be prepared to have to babysit your account or they will screw it up, I promise you.

I've been insured with Dick Randolph State Farm for over a decade…read more My 4-plex... my autos...my RV..life insurance and my auto loan.. not to mention my disability polices and banking. 27 years ago I was insured with State Farm in North Pole. My experience has been remarkable every step of the way. State Farm has integrity. I would never change. Plus theyre a local office... and you can meet with an agent face-to-face anytime. My family's had two major claims both paid out within a week of each total losses... and the valuation was generous! THEY DO IT ALL! Not perfect but better than most.

Very friendly staff! Very professional and were very helpful in getting my three children's life…read morepolicies. Would recommend them to anyone in need of insurance.

Absolutely the best Insurance agency in Alaska!! Great deals, great coverage. I love all the…read morediscounts and ways they save you money!!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Fairbanks, my knowledge and understanding of the people in this community help my sons and I help provide customers with an outstanding level of service. We look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

The customer service at this agency is deplorable. Everytime I call or have questions the staff are…read morecurt, under-informed, don't allow you to finish speaking before answering (this includes the namesake, Ms. Carroll herself), she kept interrupting me, and have always suggested the option that is the most effort on my part. Someone should teach these ladies what good customer service is. I would avoid this place like the plague. If you are a current Allstate customer there are other options than Art Carroll. Do yourself a favor and pick one of those. Ms. Carroll, If you read this, spend more time listening and less time talking, you might understand your customers more. It's also a great value to pass onto your employees.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I was born and raised in Fairbanks, which has the friendliest people around. I love working with customers, and helping people protect what matters most is my goal.

Max insured both my trucks and both my homes. Not only did he save me money but he also made sure i…read morewas covered on a home my previous insurance dropped me on. He is very helpful, fast and personable. He made buying new insurance a breeze which really helped since I was out of town.