87 Yo grandmother was referred to Upper Cumberland ENT by PCP. Got a random text with appointment…read moredate and time from the ENT. Called the office and spoke to a very nice receptionist that actually moved the appointment up due to the pain. Got another call at the end of business day on Friday that the Monday morning appointment is cancelled because they don't treat "Jaw Pain" and that she needs to see her dentist. I explained that she has already saw her dentist and that this is not jaw pain related that it's in her neck and the rude lady explains that it's still TMJ related. It was very evident that they just didn't want the appointment. Regardless I just wanted to give a review due to the extremely rude/careless call that I got to cancel the appointment.

Called for an appt Aug 2023 for nosebleeds. Spoke with receptionist Ashley. Asked if they are…read moretaking new patients. She wanted to know my insurance. That was the only question she asked. She said they would see me and the first appt was in October. I have been a nurse for 35 years and know that a well trained receptionist should have asked about severity, how long it has been going on and offered to have the need triaged by a nurse. Simply being offered an appt 2 months away was totally inappropriate. I would not recommend a practice that gives such impersonal care. Triage is necessary in medicine. If I simply want to stand in line, I will go to Walmart.

Not worth your time! Look at the enclosed photos…read more Dropped a patient because they offered to help another patient pay

The care quality and friendly care was excellent. The front office is excellent. I feel the concern…read morefor my well being every time I visit Upper Cumberland Urology.

This is a well-run, efficient urology practice with kind, competent, and enthusiastic physicians,…read morenurses, and staff. Dr. Smith took his time to explain my condition and answer any questions. He and the scheduler, Dani, were emphatic about scheduling my procedure for as soon as possible to relieve my distress.

My daughter recently had surgery. We paid 1,000 upfront and were told that we would owe $200.00…read moreafter the surgery. We are now being told that we owe about 1,400 dollars. The surgery was a routine tonsillectomy. I would have still had her tonsils taken out. I just feel like they were not very honest about the cost.

Dr. Todd goes above and beyond. He actually knows you and your needs because he takes time to…read morestudy the information you supply. He is a nice guy and will not mess around with you, and your health, just to get some insurance money or a fee. Thank you, Dr. Todd. Our family appreciates you.