I WAS WITH DR DAVID SEGARS (my whole family) and his older brother for decades and now dr david…read moreretired last august 2025.well need care right away with another lady doctor till dr shu was excepting new patients from dr david segars.its april 20,2025 and by may 1,2025 me and my mom will now being seeinf dr shu as our pcp hopefully for a long time. mark dudum

best doctor good care and very professional and I recomend to all and help you and calls about…read moreappointments

I am surprised that some people think he's nice and attentive! I have had him for a number of…read moreyears. For the most part he is just "matter of fact". At times he had even been curt especially if I ask questions like " can you explain what causes this", or " What are the side affects of this drug". He even got pissed at me when I started looking at the internet to answer these questions. I don't feel like he really cares. Also, I have have various medical problems now that I'm older and have found that he not only doesn't check on these, I am left feeling unheard and dismissed. I have had many nurses who were much better in all of these regards. I can say more, but let's just say... I will be changing to Kaiser in the new year. This is the fist time that I've ever posted a poor review.

UPDATE 10/12/2022: I have filled out the patient complaint form for Sutter Health as advised…read morebelow. I was not the one to answer when this doctor called. My husband was & firstly this doctor was rude to my husband as he said nothing but give his name I suppose since my husband passed the phone to me and told me the doctor's name who called for me. I take the cell phone and expected at least a 'Hi/Hello so and so and I'm calling to find out what's going on with you...' , What I got was SILENCE. Did not initiate the conversation and asked for my symptoms as other doctors would do. Instead he said nothing so I had to ask if he wanted to know my symptoms since I had NO IDEA what he expected firstly to hear from me. After I told him he just said to stop taking the medicine and to call my PCP the next morning. Hung up. Gosh. I could have just thought of that myself, gee. A compassionless, unhelpful, unprofessional, rude person who should never be a doctor or be employed in any field that has to deal with people. Or maybe he is partial only to CERTAIN people of certain races, etc.

Although Dr. chao is relatively good doctor, his office staff are incompetent. They don't…read moreunderstand medical terminology, Do not have bedside manners or empathy for patients. Staff is impatient and rude. They think I, being a 3rd generation, do not understand Chinese when I went with my family, so they openly yell and put him and some other elderly patients down in front of me.

Very Disappointing Experience with Dr. Lawrence L. Chao's Office…read more I read great reviews about Dr. Lawrence L. Chao, M.D. and was planning to schedule a visit. However, my experience with the front office today was extremely disappointing. Here's what happened: First call (11:03 AM): I was asked for my insurance information and told someone would call me back. No one did. Second call (2:00 PM): I followed up and was told the person who helped me earlier was on lunch, and they'd get back to me. Third call (2:30 PM): I was abruptly told, "We don't take PPO. Bye." I double-checked with UHC Plus, and they confirmed that Dr. Chao is in-network. Fourth call (2:45 PM): I called again, and this time was told, "We're not taking new patients." Four calls. Four different answers. It was confusing, unprofessional, and honestly very disappointing, especially for a doctor with such good reviews. I hope this feedback reaches the right person because patient experience starts with the front desk -- and today, it failed completely.

Unfortunately, I had to leave Dr. Fong's office due to my interactions with their secretary,…read moreSusanna. I did not feel like I was treated with kindness, empathy or compassion from Susanna, and it made every administrative task to get an appointment stressful. Example: I called in to cancel an appointment three business days in advance due to being potentially scheduled for jury duty that week. I was asked to hold the phone call, then hung up on. Then when I dialed back, I was berated, and accused of doing this consistently. Three business days is very reasonable given my civil duty, which I may be criminally liable for if I do not show up for jury duty. I asked Susanna if there was a written policy that forbids clients from canceling three business days in advance. She said no. (Lots of question marks on why I was treated that way. Oh well, moving on.) I hope this feedback serves as a wake-up call for the doctor's office to address the shortcomings in their administrative staff and improve the overall patient experience. I doubt there will be positive changes within the customer care, given comments say Susanna is his wife. Until then, I'll be seeking medical care elsewhere.

Dr. Fong has been my doctor for years, and he has been a fantastic doctor. We always would discuss…read moreplans on how to do things to support my health, especially since I have gout. He is very mindful in figuring out what is working and what is not, which is rare today with many doctors. He would also do an ample amount of follow-ups to make sure you are doing well. The office staff has always been friendly.

Dr. Hans Yu is the best doctor I have ever met in my life. Both generations of my family have been…read moreunder his care. He is extremely responsible and always takes the time to patiently explain every issue to his patients. He truly embodies the spirit of a compassionate physician and genuinely cares about the well-being of his patients. I once developed a gum infection that showed signs of spreading, but because of a long weekend, I was unable to see a dentist immediately. I emailed Dr. Yu for help, and he was willing to step in and prescribe antibiotics for me so I could get through the long weekend safely before seeing a dentist. He is a wonderful person and an excellent doctor. I highly recommend him.

Dr. Yu is my 92 year old mom's doctor. I spoke with him on 2 occasions about my Mom's needs and…read morecondition. He would look up my number on file and called me back when answering service took down a wrong phone number. He listened carefully and gave his professional advice. He impressed me with his care and attention with a heart. Thank you Doctor Yu, we need more health care professionals like you!

Dr Delatore has been my doctor for well over a decade. He is kind, motivating, and insightful. It…read morefeels like a genuine connection when visiting with him and he addresses all aspects of my wholistic care needs. The office is efficient, and everyone working there is friendly and professional. I especially appreciate Ariana who is as effective and personable on the phone and my health online messages as she is in person - always a pleasure to be engaged with this medical office.

Dr. Delatore is always kind, patient and professional. He is well prepared when I visit which gives…read moreme confidence that he knows who I am and understands and shares strategies on how to keep me healthy. His staff is always friendly and professional.

Dr. Charlton is the BEST of the BEST! If you want a Dr. that actually cares and listens to what you…read morehave to say, go see him. He really is the top of the best...Best Dr. I have ever went to..He was so kind and their office staff is AWESOME! The nurse, Genise is really good...She is so good to her patients... A+ to Dr. Charlton! Keep up the good work..You are a gem!

Saw Dr. Charlton last year due to possible endocarditis and alike symptoms that didn't go away for…read morehalf a year. Dr. Charlton took thorough examination on me and listened attentively. He thinks and investigates the likelihood of my complaints and when I asked about certain tests and when he believed necessary, he didn't hesitate to order them. The office is a bit old-fashion, but this does not at all affect the overall quality of care. The office was able to do a quick urine test for me. Then after a week, I received a call from Dr. Charlton, who took time to personally explain the details of my lab work and offered very helpful suggestions. He is indeed a good example of responsible and knowledgeable 21st century American physician!! Thank you Dr!

I have seen Dr. Hooker a few times since changing my insurance plan. He has been very receptive to…read moremy health concerns and has done a great job of explaining my results from scans and tests. He has discussed with me a plan of action that suits my need and concerns. I have a follow up in 6 months to see if any changes are needed to my care.

I'm very happy that I was referred to Dr. Hooker. I've only seen him one time but have another…read moreappointment in February. His education background is very impressive. My first appointment convinced me that he's an excellent physician.

Worst health care experience I've ever had in my entire life - seriously. I just returned from the…read moreValley Health Urgent Care center in San Jose, CA for back pain. I talked to the medical resident for a while who then went off to talk to Dr. Jain. After 4 minutes they both returned and I thought I would get heard by the doctor, but as I was describing my experience and situation she looked totally uninterested like she had already made up her mind, and then she began interrupting and disputing everything I said to the point it is almost crazy-making. If you've ever been in pain and not only ignored by a doctor, but looked at like you are a drug addict and anything you say is interrupted and disputed you would know just how it amplifies your pain, and is humilitating and depressing. I had an experience with back pain so intense like this 20 years ago and was given a short course of pain meds that allowed me to get up and around to work and life enough that my back recovered. She refused to even think about it or give me any alternatives, cut me off and left. ???? I am determined to do whatever I can to be heard on this issue. I've read article after article about how doctors are supposed to be taking patients pain complaints seriously on the one hand, but it is an absolute horror to be sitting there in pain while a person who has encountered you for all of several minutes judges you while you are in pain and makes you feel like a criminal. I got a complaint form, which one cannot enter from the web or email - to make it as hard as possible, and I intend to fill it out, as well as try to find some managers of authority at Valley Health Care to explain and complain to. This is unacceptable, and on top that regardless of my experience she is paid by insurance for providing 5 minutes of misery, and abuse. I have not been on Yelp now, maybe for years, but I am starting here. If anyone reads this and knows of an agency to complain to, or somewhere where real concerned medical professionals take their patients seriously please message me. This woman is awful - rated 0/5 ( side note - if drug addition is such a danger why is there not a system that tracks how much and what medication a person has been prescribed, what they have taken, and then with proof make fact-based decisions and not just assume everyone is lying or seeking drugs? I have not had needed or had any pain medications prescribed for over 20 years - the last thing I am is a drug abuser - and it is offensive and outrageous for a doctor not to provide relief. If I then kept coming back week after week, then she might have some basis for calling out a problem, but not for no reason when someone is in pain. )

Dr Jain is amazing, so helpful and patient. This is my first time coming to a doctors appointment…read morewithout my mom and I felt comfortable and well taken care of. I have messaged her many times, and she is so quick to reply, I love it.:)

I was directed to Carbon Health by my workplace for a basic physical. I honestly was shocked upon…read morewalking in, this is a well designed and clean facility, and Justine at the front desk was so incredibly helpful with my paperwork and giving me advice on dealing with my insurance. She was also the one who administered my tb test, and I actually didn't even feel the prick of the needle! She was very diligent and quick, and for that I'm grateful. Dr. Ami is who took care of my physical, I believe, and she made me laugh so much. She really calms any unease you may feel, but thankfully I felt none while in her care. Easy to make an online appointment which I would recommend, and make sure to show up at least 15-20 min prior to your appt so that you can find parking and get any paperwork done.

I had a great experience! My nurse practitioner was very nice and did the checkup well and was very…read moreinformative. The staff seemed kind and helped me get a referral for what I needed. Thanks!