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    Melissa Wong, MD

    4.4 (18 reviews)
    Closed 8:00 am - 4:00 pm
    Updated 3 months ago

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    5 years ago

    Things have gotten much better over the years I have used Dr Wong. I would also recommend her to others seeking medical care.

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    7 years ago

    What sets this office apart is her team. They are responsive, kind, and professional.

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    Ask the Community - Melissa Wong, MD

    Review Highlights - Melissa Wong, MD

    Wong, she always went though my lab results and explained to me thoroughly.

    Mentioned in 8 reviews

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    UCSF - Family Medicine Center Lakeshore

    UCSF - Family Medicine Center Lakeshore

    2.7(87 reviews)
    1.0 miMerced Manor

    Absolutely incompetent front desk. Talked with Brandon and he had me going in circles only for me…read moreto have to clarify that he had zero availability for the next two months. Why didn't he just come out and say it? Scratching this clinic off my list.

    Horrible Patient Customer Service!…read more I had a bad experience with UCSF Sloat Blvd. Lakeshore San Francisco Laboratory. So I went to UCSF Sloat boulevard Lakeshore on December 11, 2025. The lab personnel who took the blood have an attitude problem. She was mean. First, I informed the receptionist about the three lab orders that I received from UCSF Doctor. The receptionist responded that she only saw one from my UCSF chart via online. I was going to show it to her so she can help me figure it out where can I go to get it done but she didn't give me a chance. She then referred me to the lab personnel without giving me the chance to show her the three lab orders. ZERO EMPATHY and CUSTOMER SERVICE. I then informed the lab personnel about the 3 lab orders that I received from UCSF doctor. I was going to show her that three lab orders document so she can help or advise me where to go but she cut me off immediately. She seemed irritated already and informed me with an attitude that there's only one lab order. When I showed her all the three lab orders that I received from UCSF doctor, she said there's only two lab orders. I informed her that there are three pages and it seems there are two lab test orders. Again she responded sarcastically with an attitude that the two lab tests are the same. So there's only one lab test her lab can do, and that's what she's doing right now. So obviously I was misinformed with an attitude or she doesn't know how to read lab orders. I'm a combat veteran and never worked in a medical field. How come I was able to figure out that there are three lab orders just by reading the order sheets. But the lab personnel insisted that I was incorrect and there were only two lab orders. After my appointment I was informed by UCSF that I have total of 3 lab orders. Horrible service! Rude!

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    Justin P Fong, MD

    Justin P Fong, MD

    3.4(53 reviews)
    0.8 miLakeside

    Unfortunately, I had to leave Dr. Fong's office due to my interactions with their secretary,…read moreSusanna. I did not feel like I was treated with kindness, empathy or compassion from Susanna, and it made every administrative task to get an appointment stressful. Example: I called in to cancel an appointment three business days in advance due to being potentially scheduled for jury duty that week. I was asked to hold the phone call, then hung up on. Then when I dialed back, I was berated, and accused of doing this consistently. Three business days is very reasonable given my civil duty, which I may be criminally liable for if I do not show up for jury duty. I asked Susanna if there was a written policy that forbids clients from canceling three business days in advance. She said no. (Lots of question marks on why I was treated that way. Oh well, moving on.) I hope this feedback serves as a wake-up call for the doctor's office to address the shortcomings in their administrative staff and improve the overall patient experience. I doubt there will be positive changes within the customer care, given comments say Susanna is his wife. Until then, I'll be seeking medical care elsewhere.

    Dr. Fong has been my doctor for years, and he has been a fantastic doctor. We always would discuss…read moreplans on how to do things to support my health, especially since I have gout. He is very mindful in figuring out what is working and what is not, which is rare today with many doctors. He would also do an ample amount of follow-ups to make sure you are doing well. The office staff has always been friendly.

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    Melissa Wong, MD - familydr - Updated July 2026

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