Working with the team at Kristi's for my pool remodel was a great experience. The quality of work and commitment to customer service is stellar! They adhered to the projected timeline, showed up until the job was done. If you are in need of a pool renovation, without hesitation, I would recommend Kristi's! read more

Prompt response and excellent service! We have used this company for varied pool related issues. The owner and his crew of workers are knowledgeable and professional. Thank you! read more

The vinyl liner of my pool needed to be replaced. As a first-time pool owner, I had no clue of what my options were or where to start. I called Kristi's Pool Service and the Owner; David came out quickly to meet with me. He was very knowledgeable and professional. He answered all my questions and went over the process of what needed to be done. The terms of the contract were very clear and straightforward. My husband and I are beyond pleased with Dave his employee. They were all very professional and respectful. Whether it was a phone call, text, or email, they were prompt in getting back to me when I requested information. They got the work done very efficiently, and it looks beautiful! We are very satisfied with Kristi's Pool Service, and I must say, they provided an outstanding service that exceeded my expectations. I highly recommend you call David from Kristi's Pool Service!! My next project is the deck. read more

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David (Kristi's) is the best pool repair guy in Lakeland. He answered my call on Monday. Put me on the schedule for Wednesday. His experienced technician showed up as scheduled and put in a new variable speed pool pump. He showed me how it works. I don't need to run it as fast or as long as I was doing with the old fixed speed pump. That saves energy costs. Plus, he personally filed the $350 rebate directly with Lakeland Electric. I have Kristi's before and I will use them again. read more

Great service, prompt attention to issues, was quick to return phone calls. His employees were polite and professional. Would use again and certainly recommend. read more

1. While taking care of my hot tub, Kristi and her assistant poured acid into the tub causing damage to the unit. She refused to rectify the situation. All contractors working at the house for 24 hours had to leave the residence. 2. Law Enforcement recommended to not use her company for many reasons. 3. Kristi loves to gossip. Make sure that you have her sign a NDA. 4. Ask her to not smoke on your premises and to pick up all of her cigs. 5. Add multiple cameras. 6. Check the credentials of her employees. 7. Wonderful branding. 8. Hopefully she can retire soon giving her time to recovery. read more

We were in search for pool liner repair company. Kristi's was suggested and we have found our new pool company.He was very helpful in helping us select a liner and he sent us pictures of his work. We have recommended him to a friend and we recommend this service for anybody looking for a great, local and down to earth company. His customer service was outstanding, we would call or text and he responded within the day or less. Kristi's offer other services and they will be our pool repair people. read more

Severely disappointed because services looked great on paper, but when we called in to get a quote all we got was disappointment. We called in to a quote and the man who answers the phone was extremely rude and disrespectful. The experience I've had so far makes me want to pay someone more money to get better customer service especially someone who would be coming to my home each week. Big let down now I know why they didn't have any reviews on here yet. Don't waste your time! read more

Mr David Mills, and each member of your demo, prep, resurface, cleanup crews... we owe you a GREAT BIG THANK YOU! Our 35' x 17.5' inground pool had been slowly deteriorating for years prior to our buying it. We've been in this home for a year and half. We & previous owner knew the pool would need resurfacing (BADLY) at some future point; cost of which was 'split' prior to closing. Anyway, this past April/May we decided to get it done. After researching my head off and meeting with contractors, we went with Kristi's. Why? Because in this area of contracting. you really get what you pay for. You see, most if not every pool contractor who does building, repairs, resurface, etc., just about ALL use the same materials, source, etc. So what you really wind up looking for then is choosing the BEST contractor for the price/job that you want. Thats where all your research comes together; deciding who to choose! I met with 3 or 4 of the top choices, Kristis being the last to meet with. David Mills, the owner of Kristis came and spent all the time necessary to address every concern, answer every question. As i previously stated; THIS is where you decide who to go with because this is where it counts. Long story short, David is an old school businessman/contractor who has no b.s. in him; just the desire to do the BEST job he and company can. And on that, they DELIVERED 1000%! You may be first taken back a bit upon meeting Mr Wells simply because pool resurfacing, its a straight forward job, and you may expect all this 'other stuff' about cost saving vs other contractors, put downs of others, etc. NOT here. No cost cutting corners, no bait and switch, no problems, no jacking up of any cost, NO SURPRISES! What he quoted us, what we agreed upon was EXACTLY what we paid...not a cent over! The time frame given from point of demo to completion was insanely SPOT ON! Were there estimates from others that would have cost a bit less? YES; but remember, you GET WHAT YOU PAY FOR in the company that you ultimately choose. They say the proof is the 'pudding'. In this case, the proof is in the END RESULT. Our pool had been a badly deglazed, pock marked, black mold filled disgusting to look at, water bowl that my wife couldnt take anymore and was too embarrassed to let anyone over to take a swim in it; it was bad. Within a span of just about 2 to 3 weeks, we had a POOL To BE PROUD OF, to enjoy, have people and family over to swim in it! Our pool lite was also dead, there was no handrail for safety and no deep end ladder, it's 8.5ft at deepest point. These were additional charges of course and were NOT a part of the resurfacing cost; but done at a very fair price nonetheless. David didnt take a cent from us until the job was FINISHED other than a meager $100 deposit! I can go on and on, but for the sake of helping 'you' decide who to use for your resurfacing, pictures say it all! They went above and beyond, took care of little things that i would not have noticed, were always here on time, professional from beginning to end. David didnt come around for payment until he knew we were happy with the job done. As i said, David is old school, a handshake means something, his eyes are honest and he has only your best interest in doing a great job, in his heart. His years of knowledge and experience are amazing. I learned a great deal from him. His crews are all top notch, best in their class by far! ALL pool contractors, 99.9999% all use the same materials, the same sources, they all do the SAME WORK; but they are not the same when it comes to WHO the company is and WHO is at that company's helm. You can pay more, you can pay less... you can feel cheated or ripped off. All their prices for resurfacing were all in the same basic ball park. What mattered was the company, its reputation and WHO runs it, who is doing the work, who gets the thousands of dollars these jobs cost. THATS why its IMPORTANT to do your research, dont just go by reviews! MEET the owners, sit with them, have your questions, ask away! Then decide. Thats why we went with Kristi's! read more

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