We been coming here for years. Everyone is so kind and prices are reasonable! Would def recommend a…read morelot of talent at this place:)

What a rude receptionist! I had an appointment scheduled before the pandemic and was told by…read morewhomever booked my appointment that my cut and color would be a certain price, aligned with a Groupon deal. When I called back the scheduler/receptionist said "sorry you were misinformed" while accentuated the word "misinformed" and kept emphasizing that balayage color isn't the same as highlights, which was what Groupon deal was for, of which I'm well aware of. I've heard positive things about salon and wanted to give them a try but this exchange left a sour taste in my mouth unfortunately.

I needed a pedicure to prevent toe problems. The lady doing the pedicures was nice and knew her…read morestuff. I was very happy. The chair was pretty old and didn't vibrated well, but it was ok.

I had my hair done by Alisa and she as awesome!!! She took the time to listen to my needs and took…read morethe time to figure out what color to use. When it didn't take like it should, she made it right and colored it again. She took the time to talk about the cut and took 4" off and it looked great. I would highly recommend her and I will definitely go back to have her to do my hair!

I woke up on a Saturday with an eyebrow emergency ;) I really needed them shaped up for a big week…read moreahead. I got on Vagaro and searched for places with openings and good ratings. Lucky me I found Faye in Madame Butterfly's. She was very patient, professional and personable. She went slowly so I would know what the shape was and there would be no surprises. I highly recommend coming to Faye for all of your eyebrow needs!

I would never recommend it to anyone. The lady i believe Stephanie, not only bruised me while…read morewaxing my brows (See the picture I attached its on the day 3rd from when I got it done), but when I told her it's burning, she immediately freaked out and said 'I am not taking responsibility for it', And no I am not on any medication or have any skin condition that may cause sensitivity. I almost couldn't believe what she said instead of being empathetic. She didn't apply any gel or anything after it, and gave me the bill and asked me to go to the counter saying she has her next appointment lined up. What???? You know, accidents happen and the bruise will heal but how you deal with it says everything. I have never ever in my life had a worse experience at a salon you'd think is such a big name. It was still burning under my eye and I had to go back home to apply the ointment Also I am sorry but her breath smelled bad, maybe due to smoking or whatever but if you are getting so close to my face, please chew a gum or maintain proper hygiene. It's Ulta. I'll never go back to the place with such an ignorant staff. I always try to see the bright side of things, but you have to call out when you know something is unacceptable.

From the owner: Feeling good is always a good look. At Benefit at Ulta Mayfield Heights, we've got all the goods…read morefor newbies, pros & everyone in between. Need a service? We do that too. As the #1 Brow Brand Worldwide, we've got you covered--from brow shaping and lamination to pore pampering and more.

Michelle is awesome. She skillfully applies extensions to each lash, using Mynkies lashes. She…read moreuses a strong glue so the lashes have staying power. Compared to other lash extensions I have gotten in the past, the Mynkies are the best. Her pricing is very good, and it is easy to book online. I just wish she would wear gloves.

She stood me up for 2 appointments, is constantly on her phone, never runs on time and my eyes…read moreburned like hell from glue every time she was done. This is not normal! People only give good reviews because they don't know any different. I found a lash artist that blows her away! I wouldn't go back to Michelle if it was free.

The owner is very rude, every chance she get she has some smart comment to make. If you want a very…read moreuncomfortable experience go ahead. I see why they are two star rated..Very unprofessional business, Jaya is the only one keeping them alive with her talents. If I could give zero stars I would. Ps I have been a customer since 2015 just for Jaya solely. Never again. I didn't even wanna put one star.

Amazing shop and team…read more My eyebrows always look amaaazing! My talented technician Mia is always kind, gentle and professional. My secondary technician is the owner Margaret Clark, who is fabulous as well. Thank you continuously providing outstanding service to me/us. Barb

Cathy Wood is the best hair stylist. Cathy took the time to know what I wanted and my hair needed…read more It's easy took book an appointment online. Cathy is pleasant, easygoing, professional, and patient.

I love this Salon Lofts location! Cathy Wood has done a fantastic job coloring my hair (blonder) on…read morethe two occasions I've gone to her. I originally found her through the Salon Lofts website. She is incredibly down-to-earth, fun, kind, is passionate about her craft & goes out of her way (above and beyond) for clients. Her space is DARLING & impeccable. I have a third appointment with her tomorrow & would recommend her for ALL of you hair goals!

My dear friend, who is a regular at Michael Christopher booked me a manicure and pedicure while I…read morewas visiting and it didn't disappoint! Upon check-in, I was given a lovely tour of the salon before meeting Ashley, who took phenomenal care of me! I usually get a gel pedi and even though that's not what I was booked for, she reiterated that she was happy to make it happen, which she did. She was very attentive for both and I was pleased with the outcome! I had mentioned a previous manicure that had been poorly done and she was very observant to what I had said and ensured I was happy with the shape and length of my nails. Honestly, I can't remember the last time I was so pleased with a manicure! I'll definitely be back when I'm in town again!

This place is fabulous! The staff is so friendly and helpful! Paulette gave me a fantastic haircut…read moreand blow dry.. Ashley gave me a great manicure. Monica at the front desk is SO helpful! The salon is clean and cool!