Didn't even introduce himself-went straight to that he couldn't help me. Very unprofessional!read more

Requested a standard clean and got what I would call subpar service. Came on time and sent pictures…read morethat seemed fine, but when I was able to get to the house it was obvious they had vacuumed once over and then mopped just enough for the floors to be wet for pics. Not what I would have expected for the price. Maybe I should have sprung for the up charged service, but it had the services I needed in the standard. I guess they just don't do them as well in the standard cleaning package.

Good cleaning and had no issues. People were nice and hard working. Would hire again.read more

Requested move in service. Windows, cabinets, and shelves were not clean. Found roach droppings in…read morecabinets and shelves. Windows (from the inside) were very dirty. Moving is a very stressful and busy time so when you pay for a cleaning service and ask multiple times if it's a full service, deep clean - you expect everything to be done well. That was not my experience and it added more stress to the overall experience.

" They exceeded my expectations. My pantry is spotless. They worked efficiently, paid attention to…read moreevery detail, and left everything looking amazing. I couldn't be happier with the results!" -A. Padderatz

All the service that this company is awesome on all the ways , John is always there to help and…read moreexplain every details of the process

It seemed good beginning service, getting quotes on time and all of this. But it has been several…read moredays on setting a date 1x a month at the end. I think at the end, if they want to blow off clients at least be professional about it and let us know the obstacles, can't do the large windows? any potential hiccup let us know. If they can't do 1x a month and prefer clients for more than that. Let us know. If there is a schedule conflict and there is a different date, let us know and we can work around. If there is a family issue or something going on, let us know. I have been calling , texting and no reply. The lack of communication and follow through is discerning.

I have been using Bright Touch Maids for approx. 8 + years. Stacey and her teams have always been…read morereliable and hard working. They really provide a great service when they come to your home. Shout out to Mika and Kera... ladies your fabulous!! Making the beds/ washing sheets/ cleaning all areas of the house....when I get home I am always so excited, as I can relax from a long week at work and my home is sparkly clean. If for any reason something was missed by accident, Stacey always gets it resolved ASAP ( but that does not happen often). The pricing with Bright Touch Maids is very reasonable , and they have always allowed me to schedule the day that works best for me. Give them a call today, you will not be disappointed!

I've used Paul to clean carpets in my home listings. He is very professional, reliable and does a…read moremeticulous job. The end result has been beautiful looking carpet that the buyers have been very happy with. Jodi Goldberger Realtor

I have a small space - 840 square feet apartment…read more Communication: communication started out great - called as soon as I requested a quote for a Deep Clean. Told me they could show up next day around 9am, okay great I will take it. 9:53 am - text them to make sure no issues at gate entrance. Company responds with, we'll be there at 11am. 10:52 am - text them again. Receive text they will arrive in 55 minutes. They arrive at 12:15 - 3.25 hours after agreed upon time. None of this was okay - I directly told the person when setting up this appointment I was making it work with my schedule by them arriving at 9am, 10 at the latest. I did not need next day cleaning but went with it since she was so adament about it. They did not communicate arrival times and I received updated arrival times only as responses to my texted inquiries. Arrival of cleaners: Male and female cleaners arrive, seem very very friendly. I walk them around space, ask them if they need me to move anything for them, and leave so I am not in the way. Cleaning completed: They text me 1.5 hours later to say they are almost finished. I arrive home and they say they are sorry but they broke one of my wine glasses. This was upsetting as wine glasses were a gift from my deceased mom. They offered to pay for replacement. While that was the right thing for them to do, it cannot be replaced. Scanning apartment before they left: cleaning looked okay. Within a couple days after the cleaning: appeared they did not move couches/ottoman to sweep/mop underneath. Large pieces of glass, from broken wine glass, were under furniture. Along with leaves, dust, etc. Top of fridge was covered in dust. The dining room, used as a home office, furniture was dusted but was never moved to clean walls and floors. This was my first time using a cleaning service and I am so disappointed by the experience.

My review is 5 stars + On time and discussed cost prior and went to work as a team. House needed a…read morelift more than I thought. So clean!!!!!! I am going to be moving, and they are going to do an estimate on lawn & will definitely call again for a clean after the move in May. Laureen C, Longview Wa.