Requested a standard clean and got what I would call subpar service. Came on time and sent pictures…read morethat seemed fine, but when I was able to get to the house it was obvious they had vacuumed once over and then mopped just enough for the floors to be wet for pics. Not what I would have expected for the price. Maybe I should have sprung for the up charged service, but it had the services I needed in the standard. I guess they just don't do them as well in the standard cleaning package.

Didn't even introduce himself-went straight to that he couldn't help me. Very unprofessional!read more

DOG FRIENDLY! Great communication with owner. She let me know in advance what was to be done and…read morecost. I did meet the cleaners and they were super friendly. I told them stuff can be moved around- I guess some people like their stuff to look the same. I figure if they are cleaning it, where they want to put it back is fine with me. My dark wood floors look brand new. Bathrooms look like something out of a magazine. Also folded my blankets and pillows nice. Kitchen? I have tried to get that weird stain off my oven top- electric. Looks new. Sink- sparking. Reasonable pricing. 10/10! Keeping this in my self care rotation!

Maruza reached out to me and responded very quickly when I asked about pricing and availability…read more She was very easy to communicate with throughout searching and scheduling. She and her partner arrived in the morning for a deep clean and worked very efficiently and quickly. They left a few hours later- deep clean was very involved- and the house was SPOTLESS! We were very pleased with the results and so thankful to them for their service. We have scheduled a regular cleaning every 2 weeks and I am so glad we found them. The cost of the deep clean was as advertised. I highly recommend using My Star Maid for anyone in the area looking for a Stella cleaning service.

Karla and Lely went above and beyond today deep cleaning my house. They were also very considerate…read moreand pleasant to communicate with. Outstanding team!

Very poor experience - I do not recommend. I've used this cleaning company monthly for almost three…read moreyears, and until recently I was a happy customer. That changed after a recent visit where a substitute crew member (not my regular cleaner) was sent to my home without notice, even after I emailed that morning to confirm my usual crew. I let the crew know I'd be leaving during the cleaning and asked them to leave through the back door (which is deadbolt only and impossible to lock from outside). Note: I've done many times before without issue. Instead, they locked both the back door and the front door, including the knob on my keyless entry front door, which should never be locked. I came home to find myself completely locked out during triple-digit heat. I waited 45 minutes for a locksmith and paid $120 out of pocket, and my front door was scratched during entry. While I was home, an expensive bottle of facial product was also broken during the visit. After a few email exchanges with the company where they did not seem to care about the customer experience, I asked for the issue to be escalated to management. I received a reply though it's unclear whether it actually came from someone in a management role. The company denied any responsibility for the locksmith cost and the broken facial product. Overall, there was no real customer service effort to make things right. I wanted to leave an honest review because three years of loyalty should count for something when something goes wrong. Be cautious when considering this company. if you're not going to be home, confirm exactly who is coming, and don't assume your usual crew will show up. Take pictures of anything out of the ordinary or broken since the company will not take the customers word.

They were punctual. I would recommend these professionals as they were diligent in cleaning the…read morecouch. Great job and very pleased.

Requested move in service. Windows, cabinets, and shelves were not clean. Found roach droppings in…read morecabinets and shelves. Windows (from the inside) were very dirty. Moving is a very stressful and busy time so when you pay for a cleaning service and ask multiple times if it's a full service, deep clean - you expect everything to be done well. That was not my experience and it added more stress to the overall experience.

I've used Essential Cleaning twice now and Aren does a great job. He's thorough and professional…read moreand leaves my house spic and span clean and smelling amazing. My husband loves when I use this service because I'm not quite as thorough...or pressed lol. Unless I'm just in a particular to clean. Essential Cleaning is also reasonably priced. He does my entire house from top to bottom. This includes my five bedrooms, all of my bathrooms, and my kitchen. Baseboards, blinds, carpet, hardwood...you name it. I would highly recommend him for your home or professional needs!

Last thing I wanted to do when I moved into my new home was clean out my old apartment. This team…read moredid a fabulous job. sent me pictures along the way to see progress and results and the value was top tier. Highly recommend!

Me and my bestie started using Sergio about 8 years ago. They always go above and beyond when it…read morecomes to cleaning my place. Their rates have varied over the years since I have moved to bigger/smaller places etc but their quality has never let me down. My fiancé has a cleaning lady that I just can't stand because she leaves so many things not clean. So I finally convinced him to let me use Sergio here. He walked out our master & there was Sergio standing on chairs cleaning the light fixture in our foyer (something the old chick has never done). Let's just say he is now a Sergio believer :) they fold clothes, dust, vacuum, sweep, mop, clean bathroom, and even organize. They have always gotten 5 stars from me.

I'm writing this review while they are still cleaning my place & I must say i'm amazed!!!! I am a…read morevery picky person when it comes to cleaning! I've tried 3 different cleaning services & all sucked but I guess today was my lucky day! I'm not a messy person just wanted someone who could do the basics.. Mop hardwoods, clean bathroom, wipe down countertops, etc.. But they're amazing!!! They ever organize your things!! Wipe down light bulbs, windows, fold clothes, wash dishes, I mean like really clean everything!! I will def be referring them to anybody I know!

this was one of the worst cleanings I've ever received at my home in the past 15 years. I do not…read morefeel like it was the Cleaner's fault. I feel like it's more of the direction from her manager or management.. They initially start the cleaning with photos, but it's very telling that the photos are in their favor so that it looks well however, when you dive deep into the cleaning, it's not cleaned.. the products use were from the dollar tree so therefore their water down and did not last. My guest found trash in their bed after being made up mirrors were not clean corners of each room we're not clean, but it had dust and dirt cabinets were not cleaned in the bathroom not even dusted on the outside. Mirrors were not cleaned in the bedrooms under the bed, was not dusted or swept in their hardwood floors in the master trash is found in the bed in my guest bedroom as my guest slept. There are complete stains and clutter in the kitchen area no appliances were wiped down and the microwave was not cleaned out as it was supposed to as well as dusting of the shelves was not completed. I end up having to complete the house cleanup on my own after leaving the hospital when I called back and showed pictures of the actual footage versus with my Cleaner hat taken, I was told that they could come back and do what was missed, which was the majority of my house, including my sticky heart with floors throughout every single room because the mop was not changed from the restroom to the regular floors, so it left a residue and almost like a toilet like smell. When I called back, I was told that I would have to pay for an additional cleaning and for an additional person to come out however, when we spoke over the phone, I was told by Miss Terry that two people would come out and that she had called me to apologize, letting me know that one person was stuck in the rain, but they will be there as soon as possible however, when I asked for the two cleaners to come back and re-clean my home I was told that there will be a another hundred dollar 50 charge this is absolutely ridiculous and I think that it's a fraud as well as a scam. I will be going back to pretty girls clean too llcI never should have stepped out of there company at all, no matter the charge.

Clean Peachy accommodated my short time-frame and their cleaner Matthew did a stellar job!read more

Team 5 ...Oscar and Lourdes are excellent...Would highly recommend them. They have been cleaning…read moremy apartment for 11 Months.

Left it DIRTY and AWFUL communication. I sent them my concerns WITH pictures as evidence and they…read moreresponded with a message that seemed to say I was not truthful and then never followed up. We also requested for additional cleaning via email and they never responded before going to clean and then just never cleaned the area that was requested.

After being unsatisfied with other coaching companies, we gave 2 Maids & a Mop a shot. It was an…read moreimprovement from the start. Cynthia was very helpful with planning our cleaning and answering my questions. The packages and flexibility allowed us to have a much more customized plan than anyone we had used before. I also appreciated my opinion of the work provided being given so much consideration. Niki did a great job, and we're looking forward to our next cleaning. Definitely a 5/5

I am not a knit picky person so I tried to stick with this company even when little minor things…read morewould happen but the last visit was the last straw. I used this company monthly for approx 6mos. The appt time would be changed last min, clients do not have the ability to change the payment option in their acct, toilets were left unclean, rooms would be skipped, paid for extra services & they were charged but skipped but the final things that were the last straw: while cleaning the kitchen the girl left the gas eye open on the stove with the smell of gas so strong that I only noticed it bc I started to get a headache while working in another room. The girl was oblivious. That could have been dangerous on many levels!! The cleaning of my 3000 sq ft house was supposedly done by 2 people in 1hr 45mins? There is no way. When I brought this up to Cynthia her response was "it's my best team, they move fast"....That isn't something to brag about because they did a half as* job. There were 3 people sent for the majority of my previous visits and it even took 3 people longer than that. One of the girls left my front door wide open for 3mins while taking the trash out (could see on the ring) and 1 of my 2 cats got out. When I brought this to Cynthia's attention her response was "mistakes happen and the door was only open for a second". It only takes a second! My pet was missing for almost 2 days! Definitely do not recommend this company AT ALL. Now looking at the reviews (definitely should have done prior to booking) I see many others had similar issues. The responses to the reviews from the company just make it worse.