STAY AWAY!! If I could give this practice 0 Stars I would!! I only went back to them for a tooth…read moreextraction because my previous experience several years ago was positive. Wow, their way of doing business absolutely couldn't be any WORSE! On the very morning that I was scheduled to have a tooth extracted rby Dr Faerber their office called and cancelled me without reason and with 1 hour notice!! NOTE: If I could delete my positive review from 2 years ago, I definitely would!!

My wife works during the day and was not told that She would have to be with my daughter for her…read moreappointment at the time She scheduled. The day of She wanted to send her with her grandmother and was told grandparents could not take her. I was off work and wanted to take her and they said no to that as well since I'm her step dad. So my wife had to take the afternoon off last minute to take her. They could have told her that when She scheduled to avoid the hassle. They waited 55 mins to be seen by the assistant and never saw the doctor. Appt was at 12:45. They arrived at 12:47. A woman came in after them with an appointment for 1:30 and was seen before them and only waited 15 mins. She finished her appt before they were even called back. They got called back at 1:40. When they finally got called back the assistant explained that it was going to cost $425 out of pocket for a mandatory CT scan that insurance would not cover. Again, this needed to be told to us up front as we have never been charged for this out of pocket by any other specialists given the cost of service we end up receiving. Given this My wife and daughter left an hour after we arrived without seeing the doctor. Absolutely terrible experience and customer service. Very unprofessional and lacking in transparency and communication. They were very adamant about my wife taking her herself, yet negligent in communicating fees or seeing us in a timely manner. Awful experience from a place that we had high expectations for.

I had to get my wisdom teeth out. The care was great. They warned me about everything. They warned…read moreme that sneezing or coughing, or blowing my nose, could rupture in between my sinuses, and where my top wisdom teeth came out from. They also warned me about the chance that they could accidentally dig into my nerve and caused me to loose feeling in my jaw. They also warned my about drinking soda, drinking out of straws or doing anything that could cause suction because it could cause my blood clots that would be in my sockets to pop out causing dry socket. They didn't do any of those things and i listened to all the instructions so none of those things happened, but it was nice to be warned and be aware about what could experience. The nurse and the doctor were all very nice. I got to listen to music on the radio while my wisdom teeth got out/got put under which helped me be calm. The only thing bad was the receptionist, but besides that everything was great. They also stitched up the holes in the back to prevent food from getting in and promote fast healing which I have bever heard of an office doing before, made me way less anxious about eating after! They told me about how it would help and that it can prevent dry socket! They also sent me home with all the tools, and instruction paper on how I need to be taken care of, and prescription antibiotics and prescription pain medication.

Terrible. The office was extremely hot, to start with. As for quality of care: what a mess! Instead…read moreof a technician dealing with a computer software problem, the doctor herself (Marissa Bergthold) spent time trying to fix it, while getting stressed and irritated in the process because they were losing time. The doctor negected to speak with me about the procedure. All these failures were made up by the super-hero assistant, whom I sincerely appreciate -- Macie. Thank you, Macie, for explaining the procedure in detail. Thank you for being calm and polite. Meanwhile, Mary, the financial person, was demanding, pressing and rude. When I asked clariying questions, she said she did not like my tone. Takeaway: I would never trust oral surgery to a doctor who was is frazzled and rushed.

If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

Son had wisdom teeth extraction. They did not supply a quote until 2 days prior to procedure, even…read morethough I requested one twice, several weeks in advance. Any time I needed to call them, had to call multiple times due to no one answering phone. On day of procedure before starting, discussed an impacted tooth and that they could expose and move said tooth since they were already in his mouth. They never said it would have an additional charge until after the procedure was done then said they would advise of amount after sending to insurance. 1.5 weeks later I get a bill for nearly $1,300.00 which was more than I paid for the 4 wisdom teeth to be removed. They refused to discount the additional charges, which were not covered by insurance. They only supplied a little gauze for after care. Other surgeon offices provide enough gauze for full aftercare as well as ice packs. I was treated as if this place only wants your money, they do not care about the patient or treating people like human beings. They also switched the location from where I made the appointment, but no one told me this until the day before when they called to go over what to do before coming in.

I am very anxious about dentists based on experiences with several previous providers. Dr. K was…read moreabsolutely perfect. He was kind and patient with my anxiety, got a root canal and permanent crown done all in one visit, and I experienced very minimal discomfort. More than anything, he consistently checked my comfort level with empathy and zero judgment. Would HIGHLY recommend. I won't be looking for another dentist anytime soon!

Dr K and staff will always be best dentist in Op. Another great visit today. Always make you feel…read morecomfortable. staff is great

Its been 1 year now and I am not happy. After surgery was done some bumps formed on the roof f my…read moremouth. Dr said they would go away, they have not but are smaller. I called many times after talking with him and no one ever returns my call. When I flossed the first time, it bled where the bumps are

I have just about had it with this place. Don't get me wrong, they do good work replacing your…read moreteeth, but once that's done and they have your money, it feels like they don't want to have anything to do with you anymore! I have had implants done by them for 4years, and am very happy with them. I am also trying to take good care of them, which means going to see them every year for cleaning and checkup! WHICH WAS ADVISED BY THEM! I have had a checkup once in the four years. Granted Covid kept me from going the first year because they were closed! But I have tried, and tried to call a schedule appointments, but ALWAYS get voicemail, and NEVER get al call back! I was finally able to get an appointment for today 4/17, which was scheduled in January. I show up on time, and they tell me they've been trying to get ahold of me to reschedule, and they have left several voicemails. THAT IS AN OUTRIGHT LIE! If they called, they never left a voicemail, and the number they called from must be someone personal number, cause I have several numbers for them in my contacts!! If I could find another dentist that could do implants and regular teeth, I would drop these guys in a heartbeat! Terrible customer service!!

If you have a need for oral surgery, and you probably would only know this if you visited an oral…read moresurgeon for a consultation, then I cannot recommend Dr. Oakley enough. I had a fairly involved procedure done near the end of 2024, removing a cyst from my jaw (hey, too much HIPAA!) and Dr. Oakley was extraordinarily thorough with the process. I have been back for follow-ups several times, getting X-rays and consultation with Dr. Oakley. He is always thorough, explains everything at my level, and is available for me to contact him should I have any issues. Absolutely top-shelf doc! His staff is friendly and helps to accommodate your schedule, they take most insurance, and they work with you during the entire process. While I hope that you don't have to have an oral surgery procedure, just know that if you do, this is one of the best places you can go in the Kansas City area.

If one star even. My girlfriend had THE WORST experience getting wisdom teeth taken out. First they…read moredidn't have the proper equipment on site for original procedure, making her wait an extra hour under anesthesia. Then on her follow up the next day we were informed that they hit an artery on the initial surgery and they are having trouble stopping the bleeding. I was told the doctors friend had something like this happen to him so they are calling around for a solution as we are 2+ hours into the follow up visit. All the while I am not allowed to be back in the room at all for either procedure to talk to doctors or my girlfriend. I would never recommend anyone use this doctor or staff for any procedures.

Dr Green and his staff are amazing! Both of my daughter's had their wisdom teeth pulled by him and…read moremy husband and I have gone in for a couple of procedures as well! He is a very gentle dentist and such a kind man! His staff is super efficient and professional and has always been attentive to our needs, addressing any questions or concerns we've had through the process of healing after surgery. I highly recommend them to all my family, friends and colleagues! They are very reasonable with fees as well and accept most insurances! If you're looking for an oral surgeon, call today to schedule...You'll be so glad you did!

I would highly recommend Dr. Oakley. The whole surgery process from start to finish was…read moreexcellent. Pre instruction and post-surgery instructions were thorough and easy to understand. Office staff were available to answer any questions I had during this process

I would never go to anyone else. Dr. Oakley has been practicing for many years. He knows exactly…read morewhat he is doing. I trust what he says. His staff are all wonderful and his offices are all very nice and clean. I highly recommend Dr. Oakley.

My daughter saw Dr. Markel, they got us in very fast compared to some other surgeons (a month…read morewait). We we had our consult on Monday and Thursday her surgery. They were informative with what was going to happen and what could happen in case of complications. And I liked knowing what the cost was up front. The whole experiance was a great one for my daughter. Just think I about did come here because of some of the yelp reviews. But then again I not a Johnson County Princess who sets around write BS review because of the decor was not to their taste. I came here for a good surgeon and that's what my daughter got. Thanks.

Dr Merkel is the best surgeon I have encountered in many years. As someone terrified of the…read more dentist I was extremely nervous when a failed wisdom tooth extraction forced me to see a surgeon for a root tip removal. I was seen within one day of my phone call and the surgery was two days later. The day of surgery I was extremely nervous but Dr. Merkel took the time to reassure me that the tip removal would take only two minutes and be totally pain free. He was true to his word and it took longer for the novicane to take effect than it took for him to remove the root tip. I as in and out within obe half hour. Thank you for making a believer out of a chicken.

Dr. Wood is amazing. He has a way of making you feel completely at ease, and you can tell he truly…read morecares about his patients. I always appreciate our conversations just as much as the care itself. If you're nervous about oral surgery, he's exactly who you want--professional, kind, and just really good at what he does. Highly recommend him and his office staff they go above and beyond!

I can't say enough good things about Dr. Wood and his staff! Dr. Wood has the calmest demeanor and…read morejust put me at ease before my tooth extraction. I highly recommend Dr. Wood, he is a wonderful oral surgeon and I trust him with my care.