If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

Son had wisdom teeth extraction. They did not supply a quote until 2 days prior to procedure, even…read morethough I requested one twice, several weeks in advance. Any time I needed to call them, had to call multiple times due to no one answering phone. On day of procedure before starting, discussed an impacted tooth and that they could expose and move said tooth since they were already in his mouth. They never said it would have an additional charge until after the procedure was done then said they would advise of amount after sending to insurance. 1.5 weeks later I get a bill for nearly $1,300.00 which was more than I paid for the 4 wisdom teeth to be removed. They refused to discount the additional charges, which were not covered by insurance. They only supplied a little gauze for after care. Other surgeon offices provide enough gauze for full aftercare as well as ice packs. I was treated as if this place only wants your money, they do not care about the patient or treating people like human beings. They also switched the location from where I made the appointment, but no one told me this until the day before when they called to go over what to do before coming in.

I have seen both Dr. Alipour and Dr. Luke now in the past year. They both are wonderful!…read morePersonable, caring, and took the time to explain things. I look forward to my next cleaning in 6 mos.

From check in to check out it was a great experience. Dr…read moreLuke & Sophia gave me great care, cleaning, X-ray and exam.

I have been going to Gentle Dental for maybe 20 years. Dr. Brewer was great and after his…read moreretirement, Dr. Seaman became my dentist. I have always had great experiences here. I can tell that Dr. Seaman keeps up on the latest technology and methods. He has a very calm personality, which is great if you have any anxiety about going to the dentist. Everyone from the front desk staff to the hygienists have always been very nice.

There is two front desk girls at this place is what killing the businesses. Making appointments…read morewithout patients consent, putting patients on hold while laughing in the background. Talking about her bf problems in the front of the office. Your bf is cheating on you sweetheart, stop crying and talking about it first thing on a Monday morning. So unprofessional. Please don't come here unless you have a lot of time to waste and money to spent without getting anything done.

Office is friendly. Dental Hygienist Paige is really good. Great people skills! Go see her!read more

Kolarik Dental was referred to me by 2 or 3 of my Facebook friends when I reached out for…read moresuggestions on good ones in the area. I will preface this by saying my dental anxiety is out of control. I needed to come in as a new patient on an emergency basis due to a tooth that I had broken. They were great! Everyone there was so reassuring, straight forward, gentle and all around great to work with.

I've received my dental care from Mill Creek Dental for a few years now! The new location is very…read moreclean and modern! The front desk staff is friendly and efficient. My hygienist is gentle, thorough, and always takes the time to explain things in a way that makes sense. The dentist is knowledgeable and makes sure I'm comfortable during my treatment. You can tell they genuinely care about their patients' health and comfort.

I don't write reviews like this lightly, but our family's experience here was bad enough that I…read morefeel obligated to be honest. Three members of my family--a 15-year-old, a 7-year-old, and myself--were all treated by Dr. Brendan. Every single one of us ended up needing another dentist to fix his work. Not one, not two--every patient he treated in our family required corrective care elsewhere. That's not bad luck, that's a pattern. We gave the office multiple chances to make it right. After repeat visits and no real resolution, we finally had to put our foot down and refuse to see him again. What made things worse was the experience with the senior dentist. His bedside manner with my young daughter was completely unacceptable. He didn't explain anything he was doing and repeatedly put instruments in her mouth without warning or reassurance. Watching your child sit there confused and scared while someone in a position of authority ignores basic communication is something no parent should have to deal with. The outcome speaks for itself. Our 7-year-old had to be referred to a pediatric dentist and ended up needing a tooth pulled. I had to go to an endodontist for a full root canal after what was supposed to be a simple cavity. These aren't minor issues--these are major corrections. But honestly, the worst part is what it did to my kids. My 7-year-old used to be completely fine going to the dentist--now she's scared and anxious. My 15-year-old has developed dental anxiety as well. That didn't happen by accident. If you're looking for a place that prioritizes patient care, communication, and especially how children are treated, this was not our experience at all. We won't be back, and I wouldn't trust them with my family again.

I'm in the Army going to the Command and General Staff College at Fort Leavenworth for this year…read more They don't allow us to miss very much class time, so finding a "one stop shop" for my dental needs was extremely important. The dental office on post lost my trust after the dentist there and his assistant (who are super nice BTW) dropped instruments during my appointment to get a temporary crown. Not only that, but after 3 days the temporary crown fell out when I was eating a sandwich (not something that was even that hard)!! Additionally, when I called the Fort Leavenworth clinic about it, they said that having a temporary crown fall out after 3 days was normal! I just don't see that as being the case. All these shenanigans was after getting referred for a root-canal that should've been followed within 3-6 weeks with the temporary crown. Fort Leavenworth forced me into the above appointment 7-8 weeks after the root-canal and basically told me "tough" at their front desk and to "just be careful" with the tooth that just received the root-canal. Needless to say, that's when I started wondering if I could go somewhere else. The on post dental clinic is severely lacking in customer service at their front desk and a level of competence that I'm comfortable with. After calling TRICARE (insurance) for my procedures, they gave me a list that I whittled down to a couple places. I eventually chose Olathe Smiles Dentistry because they could do all of the procedures I needed AND do them all in one day with NO follow-up appointments (pending any unanticipated complications). The dental clinic (Ebony) on post very begrudgingly set up the referral for me. No one likes confrontation, but I am SO glad I put an end to my suffering at their hands. Olathe Smiles Dentistry was great from when I checked in (Ebony screwed up the insurance referral paperwork that Olathe Smiles front desk ladies fixed PROACTIVELY), to the assistants and the doctors. First, I saw Trish who works with the periodontist Dr. McKenzie. She got me x-rays and helped out during my root lengthening. "Root lengthening" really should be called something else because it's when they cut out gums from around your tooth and sometimes grind down bone. I was nervous going in. However, both Trish and Dr. McKenzie were hilarious and their conversations REALLY set me at ease and took my mind off of the procedure. Immediately following that appointment (same day) I moved from one room to another for the permanent crown to be put in. Dr. Rawalt and Benita (I think) were the ones helping with that. They were both great as well! I can't express how thankful I am to go to one place for fixing the shenanigans related to that one tooth. Even with a sore jaw right now, I am extremely relieved to have gotten the procedures done by a staff that was not only VERY customer service oriented, they showed empathy through distracting and hilarious conversation (anthropology, Star Wars, toddler hyjinx...), and they were competent as well as efficient. Thank you, Olathe Smiles team! You all are great. I don't like going to the dentist, but if I have to do it again, I will definitely come back!!! -Captain Stear (US Army)

I arrived on time, several ministers before my appointment. The front desk reception girl asked me…read morefor insurance which I provided. She said this is HMO not PPPO. Very rude tone of voice as if HMO is not welcomed. I said that I found your office on Aetna web site and that it shows you guys are taking new patients. In fact Aetna referred me ti your office. When I phoned this office, they booked my appointment with no issue. But upon arrival, the front desk receptionist is very rude. The receptionist said that I will need to call Aetna to verify if my insurance PPO or HMO. It was such a frustrating experience. After 15 minutes, I decided to leave. It is not worth my headache. As a new patient, I did not feel welcomed but judged. I was treated and talked to with disrespect and treated like a minority and outsider. The demeanor along was filled with discrimination and discomfort. So I told them that if you do not want my business, its Ok. im happy to leave. So I left.

Love love love this place! This is my 2nd bi-annual checkup and I will continue to look forward to…read moregoing. If you are looking for the literal best cleaning this is the place. I have had the same RDH the past two times and she does an absolutely wonderful job. I'm not a huge fan of the cavitron and prefer hand scale, and let me tell you this gal made my teeth feel pearly white and clean! Also sweet as pie to boot. Everyone else is great too, but I'm partial to my hygiene visit! Thanks love to smile team!

I have been coming here to see Dr. Ester on and off for years depending on if she is in my network…read more She's a very kind dentists and always remembers her patients. Sadly, I was already thinking of finding a different place because her staff are unprofessional. This was confirmed last week. I couldn't remember my appointment because I usually depend on a text notification confirmation. I didn't get the text until after I called. I called 24 hours in advance to learn it was the next day but I already knew I would need to reschedule for the following week. The lady on the phone wanted to know "what was going on" that I could not come and would just cancel my appointment. Why do you need to know this and why won't you just reschedule? I learned that I would be billed because I did not cancel 48 hours in advance. That's fine however, It doesn't make sense to send a text notification 24 hours in advance when your cancellation policy is 48 hours in advance. You should maybe send it 48 hours in advance so people will know the policy and not get billed when you have not provided a service. That's TACKY!

Visited Summit Modern Dentistry for my first trip to a dentist it years. It was a great experience…read more All of my health forms were submitted electronically before my visit so my check in was very speedy. Dr Boyce greeted me and told me what to expect with my appointment and addressed any questions I had. All of the staff, from the office manager to dental assistants and hygienist were so friendly and were able to ease any hesitations I had. I was in and out of the office in under an hour which was great! I was also happy to learn Dr Boyce is a Lees Summit resident. I felt appreciated as a patient and that my time was valuable. There were no high pressure sales tactics or guilt for not having been to a dentist in a while like I have experienced elsewhere. I'm not sure why I put it off so long. I will definitely be back to see Dr Boyce for my next exam!

It's like a used car salesman, they act like you need a 4,000 worth of work so get a second opinion…read morebecause you probably won't need 100.00 worth. Then they keep calling wanting to know why you aren't coming back. My dentist got my X-rays that they took and said " it's a corporation and that's what they do"