We came at the shift change and the employees were apologetic that we had to wait 5 minutes. We were okay with this. The gentleman who took our order was efficient and friendly. Our burgers came in the bag just as we ordered them & they were hot. They were also good. The place was clean, and we were satisfied with the interior and service. read more

Krystal - Our bag and empty cartons. - Burgers Near Me - Knoxville, Tennessee

DO NOT GO HERE LATE!!!! Every single time I come between 11-12am, they always say "Our systems down" even though they're supposed to stay open til midnight! read more

There are 2 other couples here. It's not busy. We ordered ONE combo meal and have been waiting 30 minutes. Someone just came to pick up the order they made online & they were told at least 15 more minutes. LOTS of chit chat happening in the back but apparently not any work. read more

Krystal - Basically empty - Burgers Near Me - Knoxville, Tennessee

Lousy food, hamburgers are very greasy . I just don't go there anymore . The coke's are very good

I grew up on White Castle hamburgers and although Krystals look like them, they fall short in flavor. The service was prompt and the bathroom was clean, but I'll pass on the burgers. read more

Would give 0 stars if I could. Waited 20 minutes only to receive burgers that were smashed, soggy and completely inedible. Avoid at all costs. read more

The nastiest place I've ever been in that serves food people coming in walking back where they make your food trash all over the floor where there making your food DO NOT EAT HERE read more

I went to #krystals in StrawPlains,TN today to get the kids something to eat bc I have to go to 'meet the teacher night` at 4pm for multiple kids at multiple schools, no time to cook. So they throw/ squish the ingredients in the boxes for me so I can put them together myself. My son seen it so I drove back to see if they'd remake the ones that were destroyed and all I got was a manager who had ZERO experience in #customerservice. He was extremely rude, an employee laughing about it. I have to deal with bs trying to put these damn krystals back together so they'll be edible! I'm right now. I showed him one that had the whole piece of cheese melted to the bottom of the box (not even on the meat at all) and his reply was 'ma'am the cheese melts.' In a condescending way. Nothing was fixed, there was not one second of anyone trying to make it right. Just a manager (if that's what he was) with a very nasty, rude, condescending attitude. Never going back there . They don't care about the customers at all. I was so embarrassed and upset. I understand it's just burgers but it just nullified the whole point of me getting fast food. Now I have to put them all together (what I can scrape of the box anyway) just so the kids can eat them and I'm going to be late for school meetings bc of it! read more

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It's the White Castle of the South. And it's about one step down from White Castle. But hey, I love sliders so I just can't resist - and those mini burgs will always keep it a-ok in my book. This location opens at 6:00am. And hooray for them serving mini burgers at all hours! Road trips tend to leave me starving until like 11:00am as I'm not a fan at all of fast food breakfast. So I always give big props to anywhere I can get lunch food at breakfast time. The mini cheeseburgers are alright. I think White Castle is better. They're filling and not un-tasty. The other big thing Krystal is known for is wings. And how can I pass up trying wings? The quality of the wings was way below average. But I suppose that's to be expected. They're dry-rubbed, not sauced and there are multiple options. The hot was actually pretty decent - a nice flavoring. And they aren't stingy on the dry-rubbing, which is nice. The dipping sauce was bleh. I literally couldn't even tell if it was ranch or blue cheese. We also got an order of the chili cheese fries. Nothing special, but we ate them all. Decent crispiness to the fries, which held up even with the chili and cheese. The staff was, well, below fast food average. There were three people working, but two were taking a break "since it isn't busy right now" (direct overheard quote). Which left one staffer to take orders, deliver orders (they give you a number and bring it to your table when you dine-in), clean tables, etc. Which meant despite it being almost empty (there wasn't anyone else ordering, but there were a few occupied tables), we had to wait to order. No huge biggie, but I definitely felt bad for the one person actually working. The downside - and not to get too political here - was brought to my attention after returning from a trip to the restroom and noticing pro-e-verify and pro-right-to-work posters on one of the windows. Big enough of a deal to me personally to have had me turn around and not enter had I seen them earlier. read more

Krystal - Burgers Near Me - Knoxville, Tennessee

I would give less than a 1 if I could. Waited in line for 16 Krystal's for 45 minutes. Then I finally went in and manager is rude and even threatened to reprimand me if I kept yelling about the wait. Krystal's were cold and nasty, threw them away. Cannot get in touch with anyone to complain to. Not even home office or other locations. DO NOT EAT HERE. Save money and be treated like a customer somewhere else. read more

service was okay, but the food was nasty. the meat doesn't look real.. and the buns were soggy. first time here and will never be back :/ read more

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This is probably the least place I would stop in the future for a sandwich. We added cheese to them and only half of them had cheese. Krystal is pricey for a slider, for a box of twenty the bill was $23. read more

The difference is night and day between Krystals and White Castle. This Krystals was run down and a bit dirty, but overall clean and kept. I mimmicked my White Castle order and although a smidge cheaper, you get what you pay for. Day old bread and onions that seemed unsteamed. Fries were not crinkle fries as with White Castle but tasted alright. Everything was second class in comparison and although the wolf in me took over and devoured the meal. Not the Krystals of yesterday and given a choice it os White Castle I will look for first. Service here is friendly yet I felt like I was being herded and rushed out. read more

Krystal - Burgers Near Me - Knoxville, Tennessee

I'm sooo confused. Small sandwiches that if you don't want ketchup pickles or mustard. It just tasted like plain bread. It sure didn't taste like a burger! But I'm glad to try, I do like the fries so. I went to the drive thru so can't comment on the inside of the restaurant. read more

The girl at the window was highly offended when we ask if she got all of our order (she didn't, which wasn't a big deal), but she proceeded to not speak after that and literally toss our food into the bag. Our incorrect order was then practically thrown out the window with food falling out as the girl handed it out to us. Considering the girls' attitude, we were afraid to eat our food and went to Taco Bell instead. I am giving two stars because during the day time the service is usually really good and so is the food, but don't bother coming after 9:00PM. read more

Nice staff cool music breakfast is awesome thumbs up chili pup are really boss wings are cooked how I like and they are always willing to go the extra length and to make the foot just right especially when my dad is with me. read more

This was my first time eating at a Krystal as well as my last. My family and I thought that this would be like a southern White Castle and while Krystal's does give off that appearance with similar foods, it is not it. Save your money. The burgers were not warm, as well as we were served spoiled ice cream. For the price I feel you could eat better and cheaper elsewhere. Staff was nice just the food was awful and the restaurant was generally unclean. read more

Stopped here for my Krystal fix before heading into White Castle Land. Restaurant was clean, lots of older folks relaxin' & havin' their breakfasts, service was quick, efficient and pleasant! The cheese Krystal's were fresh & hot, can't ask for more than that!! Until next time Krystal!! read more

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This Krystal's today I swear ! I manage a fast food establishment and if I was as rude as the manager on duty today I'd be let go ... he rushed me through no suggestive selling kept asking what I wanted at the speaker like I needed to hurry I order he hands me two items I did not order and slammed the window trying to talk to crew and no not about work before I could grab him so I sat at the window two min before he turns around to correct his mistake .. says oh sorry shoved the right food at me slam again no smile ... if u really hate ur career please pick a diff one for the food it was as expected I guess read more

When it comes to a quality steak haus this is not the place to go. I'm pretty sure they've never had steak on the menu in case you were wondering. I stop here frequently and the service is always a bit mediocre with a staff that that looks like they are turning recreational opioid abuse into a full time job. Their pot marked faces and bad tattoos make feel like I would be at home if I were used to life in a penal colony. You could say the gray meat and tiny onions served on a soggy bun are a living metaphor for what these employees are doing with their lives. Personally I prefer the plain Krystal sans cheese despite my rowdy lifestyle. If you find yourself backed up like that stretch of 40 can get sometimes I recommend the chili cheese fries, it's as if you're playing with a loaded gun, except it's your bum. read more

would rate a zero if i could. couldn't even eat the food, looked at it and it was slimy and 100% not real meat. the chicken looked awful too. $17 for food poisoning smh. read more

I was cussed at for nearly 10 mins by a manager here....We pulled up to the drive thru to order and waited several minutes before proceeding to the window where we sat for another 5 mins and I beeped the horn AND knocked on the window. Finally after about 3-4 MORE minutes, 4 or 5 people, including the girl from the video, walked up to the front into view from the back. The girl from the video opened the window and said, "yea, what do you want?" I asked NICELY if they were open and she immediately gets smart and says, "Well, yea!" As if I was stupid for asking. I kept my cool and we ordered. When she persisted to have an attitude I finally asked her what her problem was because we certainly hadn't done anything wrong, if anything we had been more than polite for her not to have apologized for us having to wait and then getting an attitude immediately for absolutely no reason, me asking that question resulted in the videos. That was only a small portion of what happened because I didn't think the start recording until almost the very end. There was at least 5, maybe more, minutes before I even started recording that she screamed at us that she was busy making food for "20 million people" when the entire time we were there, the ONLY other customer was a lady behind us, so what she was referring to I don't know. Why it took her and several other people more than 10 mins to even notice there was a customer there I don't know. And what her problem was I don't know. What I do know is that she was way way to comfortable speaking to a customer that way, so I won't be surprised if you find out that my experience isn't the first time and I can guarantee it won't be the last if she's allowed to keep her job. read more