The Quality of this Service call was extremely poor we where quote a little over an hour a half I…read morewas cool with that because it was the cheapest rate when the time past I was looking like okay where is the driver? I called the first times for and updated eta dispatch said the driver stated 25 -30 minutes still on another job. I said okay... another 45 minutes passed I called dispatch again still no driver dispatch placed me on hold and called the driver and stated they gave the driver my information and that the driver would contact me shortly while talking to dispatch the driver called and said he would be out in 25 to 30 minutes I stated you do know the original ETA was 1:41 it a lil after 2:30am and the vehicle has been running since 11:00pm I place the call for road side assistance around 12:15am . Driver stated oh I didn't know the vehicle was running I'm on my way while sounding like he just woke up he didn't sound like was out and about at all let alone working. Not to mention this the first I've ever use this service and there wasn't a location shown once my driver was dispatched so I should have known it was going to be a problem usually soon as they are assign the company name pops up on the screen with an estimate time and you see a location all I got was two false estimates time and a long 3 hour wait very very very poor customer service this is unacceptable no explanation or anything just false arrival time after arrival time.

I contacted emergency roadside service at 9:45 PM who dispatched Gipson's for assistance, I…read morereceived the Gipson's rep contact information and was advised they would arrive in 90 minutes. 90 minutes in itself is absurd, however I'm aware there are customers in front of me so fine. Well, 1 hour 45 minutes later, nothing. I text the rep who was dispatched asking for an ETA and received no response. I then received a message from the emergency service who advised "the service was canceled at my request". I contacted the company and advised I didn't cancel my service to which they responded, "well the driver has canceled" to which they had to send someone new. With that being said, I spent 4 hours on the side of the highway after midnight because this company decided they wanted to be lazy. I wouldn't recommend this company to anyone!