**Unreliable, Unprofessional** Do not hire! I was a guest at a recent wedding reception catered by this business. I had a brief errand to run right after the ceremony, so I arrived at the reception about 45 minutes after it was supposed to start. To my surprise, most of the guests were just standing outside waiting around, somewhat awkwardly. Later, I learned that this was not at all the plan; everyone was waiting, devoid of the planned and contracted refreshments because the wedding caterer had not arrived and moreover was not responding to numerous frantic attempts by the bride and groom's family members to reach the caterer. When Kt's catering did arrive, more than an hour late, the food was not ready until it was well past the expected hour for dinner. The disappointment and stress of the caterer's unresponsiveness and late arrival was rivaled only by the underwhelming nature of the food which was served. The severely uncooked vegetables became the talk of the table at which I was seated. We couldn't believe that our metal forks couldn't skewer any of the carrots, or even the cauliflower. The mixed vegetables, by the way, consisted ONLY of baby carrots, cauliflower florets, and (raw) Brussels sprouts, all dumped together as though someone had haphazardly emptied several bags of frozen veggies into the pan and not even bothered to check how it looked afterwards. Zero marks for presentation (see picture). I have never before seen salad for a large, catered dinner offered across six small serving plates, with watery and unlabeled dressings in two *cereal bowls* with plastic spoons in them. It appeared so non-professional that I assumed the salad must have been contributed by a well-meaning, but amateur, family friend. (This was not the case.) The baked potato bar consisted of foil-wrapped and also undercooked potato halves (strange to see baked potatoes that weren't cut lengthwise at the top; this made it very difficult to eat). The only toppings there were (tubs of) butter and sour cream; the chives and other toppings that the bride and groom had ordered were not even present. Finally, they ran out of baked chicken (the main entree) before everyone had even gone through the line once. As someone who really tries to see the best in everyone and give the benefit of the doubt even when doubt is nonexistent, it takes a lot for me to write a negative review. The final straw, however, was Kt's unprofessional treatment of their client *after* such a disaster. The family had requested that the significantly dismayed wedding guests and out-of-state family members give them some time to reach out to Kt's, try to find out what happened, and work toward a polite, amicable, and professional resolution of the situation. Unfortunately, this did not happen. After several weeks, not only has Jessica at Kt's hospitality refused to adequately compensate the couple for their debacle of a wedding reception dinner (they only offered to return the mandatory gratuity of 15%), but she has now ceased communicating or responding to the couple's emails entirely. Kt's refusal to take professional responsibility for their substandard work and its consequences on my friend's wedding day is absolutely unacceptable. And this is why I am writing this review. No bride and groom should pay their hard-earned money to wring their hands with anxiety about a no-show caterer followed by a non-apologetic late arrival and spectacularly distasteful dinner. It's not like they can re-do their wedding day. Kt's catering needs to change their game by 180 degrees (or whatever temperature will actually steam their veggies). read more

Kt's Hospitality - Undercooked vegetables. Caterer arrived over an hour late. - Bartenders Near Me

See all

The veggies were so undercooked that it was not possible to bite through them. It was actually kind of funny to look around the table and see everyone nibbling on broccoli and cauliflower. We looked like hamsters because we could only eat the tops. Many gave up on trying to eat the food and went elsewhere to find nourishment. I didn't realize until later that the food was supposed to be there at the start of the reception. They started cooking a half an hour after the food was supposed to be down. There did not seem to be any level of understanding of how to cater an event. I don't normally notice these things because I am paying attention to the event but it was distracting how bad the service was. On the plus side, it was a memorable wedding and we will have stories to tell for years to come (bad stories can be good). As entertainers they were great! We were on the edges of our seats wondering what was going to happen next. Like a magic show, we were guessing and speculating about how they were accomplishing their great feat. We never know what to expect! At any moment everything cloud change or even disappear! As a caterer they were bad... They failed to provide food and didn't seem to know how to cook or plan at all. Maybe they could start a business were they bring raw food for you to cook. It would be like a mobile kitchen where they bring everything except the ability to cook. They still would have to be on time though so maybe that wouldn't work. read more

DO NOT HIRE!!! RUINED MY WEDDING The owner Jessica sent our venue INCORRECT alcohol permits for the individuals she sent. The bartenders that showed up, Kyla and Nicole, were rude to the mother of the bride and our other guests. within a few hours they became COMPLETELY INTOXICATED to the point they could not communicate, drinking the alcohol that we had bought for our wedding. They attempted to clean up and broke hundreds of dollars worth of wine, I witnessed this happened and they not only lied to me, but MOCKED me to my face. I contacted Jessica, who seemed apologetic, but upon reaching out about the reimbursement she had promised to mail out two weeks earlier that hadn't arrived, she asked me to "stop harassing her" I will be submitting the video evidence and eye witness accounts of the bartenders violations to the liquor control board and a better business bureau complaint. I am not the only person who has been hurt by this service, do not hire. read more

I'd like to leave an experience I had with a Hospitality company I hired through the popular website Thumbtack. Despite the raving reviews (I concerned these reviews may be hand selected/ skewed)our experience was anything but. I hope the next Bride and Groom can avoid the ordeal we had on our hands. Please feel free to share this posting so that others you know are aware when selecting their hospitality. We had hired 3 staffers for our wedding from KT's Hospitality (based out of Auburn), 1 bartender and 2 serving staff. We were sent 2 females and a male. The only one who did his job that night was the male who was apart of the serve staff, which he was great at and very helpful when asked to assist. However the two females were anything but... I did not find this out until closer to the end because no one wanted to upset me. For starters we only had 1 bartender and the other serving staff female never left from behind the bar except for once after giving one of my bridesmaid attitude for asking for assistance. 1) They were both drinking the entire night while serving! 2) They were consuming our alcohol we purchased. 3) I was told by multiple guest that they were making sexual references to the drinking horns the grooms party were using. As well as asking guest to drink with them. 4) Lastly my mother had to ask them to leave after she made the bartender remove the wine from her purse she was trying to steal! It was beyond unprofessional. We hired to have a bartender who would be managing the alcohol allotment and instead they and other staffing were drinking the entire time. I have friends who even took video of it because they could no believe it. I requested that we be reimbursed for the bartender and 1 server but after her "investigation" (their words against mine .... plus video and an offer from multiple guest to provide details/ testament to it being 100% true) the request was declined siting no substantial evidence, saying the drink the video could have been "juice".... there was no "juice" at our wedding. After reporting and providing information Jessica ignored repeated request for response. I finally got a final response to my request almost 3 weeks later, and she accused me of having the one staffer stay 2 hours longer which was impossible, we didn't even have access to the venue that long! read more

My family and I were asking each other what we should do when all of the guests at the wedding reception and the bride and groom had no idea why this caterer did not show up, nor answered our repeated calls and texts. We sent some family members to Safeway to get food when we gave up waiting for them or their reply. They arrived and hurried in without saying a word 15-20 minutes after our friends left to get food. Relieved, we called our family members to cancel their Safeway trip. After another wait for them to set up, when we were told the food was ready, the vegetables were barely cooked, especially the carrots, which were too hard to comfortably eat with a fork, they would have been suitable to dip in a veggie tray. A few of the larger potatoes were still crunchy and raw in the center, although the smaller ones seemed to be cooked fine. After a few emails were exchanged, we learned that this caterer was unwilling to accept that they failed to live up to even their own posted standards, not to mention what I would consider common sense. As a family, we asked guests not to post any reviews until the caterer had a chance to make it right. That time has now passed without any acceptable resolution, so I feel other prospective clients might be more reliably served and satisfied by a pizza delivery service. read more

Please, look elsewhere for a caterer and avoid this company. We attended a wedding last month, and KT's was the catering company hired. Unfortunately they completely missed the mark. It started when they showed up over an hour after they were supposed to start serving and didn't respond to phone calls or texts trying to locate them. A friend and I eventually headed to the grocery store to try and piece together wedding food at the last minute, but "thankfully" (I still haven't decided if it was better or not) KT's showed up to the reception while we were in the grocery store. After waiting quite some time for the caterer get set up, they finally served the meal, but the disappointment continued. *They served what was supposed to be steamed veggies but the veggies were drastically undercooked, to the point that you literally couldn't stab a fork in the carrots. *They served baked potatoes that were also very undercooked and raw in the in the center. *The one positive they had was the chicken. It was actually very delicious...but sadly they didn't cook enough and it ran out long before everyone had gone through the line. It really did feel like they scrambled to throw the meal together at the last minute and sadly came up drastically short of the mark. Unprofessional and such an embarrassment of a wedding caterer. read more

This company is a scam! Do not risk hiring them. I should have known when I was sent an invoice before my event even took place or received any services. I gave Jessica the opportunity to refund me and never heard back. She never even apologized for sending a bartender WITHOUT a bar or a SINGLE tool for bar tending despite many conversations regarding my formal event and what would be needed. The communication is awful and I never received an apology or refund. I will be taking this fraud up with my bank. read more

Im pretty sure if you seach bomb.com kts hospitality will pop up. Ive had only the best experiences and would recomend to anyone looking to hold an event or party. read more

They were hired and paid, then they ghosted. No communication, and no one showed up after hire. I now see that their website was taken down as well. I'm assuming this company is no longer in business, but in case they come back... Find an alternative. We hired them in July for our wedding in October. It wasn't cheap.. about $50/hr for just beer and wine. I told my husband to follow up with them a few days before the event, and we got no response. The day of the wedding came and went, and we did not hear from them. We paid them in advanced, so we are now in the process of getting our money back. Don't risk getting scammed like us -- there are plenty of alternatives in the area. read more

I hired kt's hospitality to bartend for my wedding. We had a wonderful lady by the name jessica. She was super sweet and very professional. She just lightened up the room as soon as she walked it. She was on time, very helpful, and prepared. I would highly recommend her and will always go back to her for any other events. I was not let down and beyond satisfied with the service. read more

These guys did my wedding last summer and did a great job! They were on time and super prepared. They even pointed out when the liquor store was late and offered to call them to check on the status, totally saved the day on that one! So nice and overall very pleased with the service. Sorry for the super delayed review! read more

We had a wonderful fashion show thanks to Jessica! The bar was fabulous and they showed up with a beautiful setup for a crowd of over 300 people. For a very low cost as well! We plan on having KT's hospitality for many events to come! I just wish communication was better prior to the event. Would recommend! read more

DO NOT HIRE! The service with Kt Hospitality and specifically the owner Jessica Roberts was awful. She was completely MIA at the reception when the guests arrived. She should have already been there prepping food with salads waiting on the tables for the guests. Instead the guests were met with empty tables, no food and she wasn't answering her phone at all. When she did arrive (over an hour after when she should have been there and 30mins after the guests arrived) she offered no explanation, was dressed unprofessionally (like she forgot and just rolled out of bed) and ultimately served a late meal that was significantly undercooked. After stalling in communications for over a week, she has now ceased all communications and no acceptable solution has been reached. Instead of apologies she offered excuses and clear lies. A frustrating and expensive experience that we hope no one else has to endure. Look for your catering needs ANYWHERE else! read more

Do not hire. They arrived to the wedding reception over an hour late. They were unresponsive to phone calls as to their whereabouts. When they arrived they served raw vegetables that were supposed to be cooked. It appears that they forgot and were scrambling to pull something together. This business is unprofessional, unethical, and a waste of money. read more

Absolutely amazing ! I will most definitely be using her again! Extremely professional and her knowledge of spirts is on point! Can't go wrong! read more

Seems like she has a great attitude - plenty of everything including "total domination" I don't drink beer but apparently it's a fav of this crowd. She DID have Diet Coke which I am of course a fan of. Well done! read more

They showed up about an hour late and did not offer the the quality service promised. Many of us we very hungry waiting. and some left hungry because there either wasn't enough food, or they couldn't handle the poor quality of the food. Lowest level of professionalism I have personally observed all around. read more