I was very surprised to get a bill after my last routine cleaning; I discovered that they no longer…read moreaccept my insurance after going to this practice for five years. I was not informed of the changes within the practice that occurred the year prior (after my last cleaning). While I give them kudos for resolving the billing issues, I feel that it would have been a courtesy to provide this information to patients before they encountered a bill. While I received good care here, it is also not care that is worth out of pocket costs.

I am extremely disappointed with this office. We scheduled this appointment 6 months ago, and when…read morewe arrived today, we were told they stopped accepting my children's insurance back in October. That means they had 5 full months to notify us and never did. Completely unacceptable. To make matters worse, the front desk experience was frustrating and unprofessional. The dark-haired receptionist asked if I was already a patient. When I said no, I questioned why that mattered--and she told me that if I was a patient, they would still see my children anyway. She then went on to say the dentist would basically use it as some sort of "write-off." That explanation made absolutely no sense and felt very questionable. We rearranged our schedule and waited months for this appointment, only to be turned away at the door with no prior notice and a confusing, dismissive explanation. Poor communication and unprofessional handling all around. I would not recommend this office.

Wonderful dr.. saw me as an emergency. Thank you. I could not stop having about the office, the…read morestaff, the politeness and the cleanliness.

Outstanding, professional and painless procedure! One of, if not the best there is! Super fast in…read moreand out for a root canal. Literally less than an hour for a molar root canal. Called the next day to check up on me and handled everything for follow up visits! First class operation!

Dr Frantz Sr is the best of the best! I went to him for years, but my insurance changed and I don't…read morethink he takes it. I haven't found a Dentist as good as him. I suffered after I had 2 find a new dentist. For 6 yrs, my dentist said it was sinus' but here I took medications and suffered it was an infection. I finally went to a specialist and he said I was very lucky! Dr Frantz would have found that asap. I miss him so! he is the best of the best, he can do anything! D.P. Rontinonis

Julia very thorough and deliberate in her process, quite pleasant. She deserves a very good.read more

Ive known Dr. B for 20 plus years. I heard he was a painless dentist. I have never had pain to go…read moreto Dr. B. I am amazed at his work. He is customer service oriented. Annie is his receptionist and she is also wonderful.

My boyfriend and I found Dr. Berman recently because my boyfriend's teeth needed a lot of work. I…read morefound Dr. Berman's website and made him an appointment for a consultation. Well, my boyfriend has now had quite a few visits, and every time, he comes home happy with the experience and enthusiastic about continuing his progress. His experience encouraged me to make an appointment for myself as well. And I completely agree - going to the dentist is no longer a terrifying thought... Dr. Berman is fantastic! No pain, and a wonderful, fun staff... I have definitely found my dentist. Thank you so much for everything you've done for us, Dr. Berman, Ann, Sam, and Sharon! You have all made our dental visits so pleasant and easy!

Dentist Leandri and her staff are great! You can expect prompt, professional, and courteous service…read morefrom the ladies at this office. They make me not mind going to the dentist! I recommend them for dental care for people of all ages.

PATIENT BEWARE! Recent new patient visit to Lawrence Dental. Their website offers first…read morecomprehensive oral evaluation, NOT TRUE! They actually billed our Delta Dental insurance for my first visit, D0150 for $131! AND to make matters worse, they lied about having me be able to use my Itex account. For those of you who don't know what Itex is, it's a platform businesses use to barter for services. You can Google 'Itex' as well. So my first visit entailed an evaluation for a tooth extraction. With my Itex account and PRIOR to the visit, Kimberly confirmed that I would be able to use my funds in my Itex account to pay for the extraction since my dental insurance didn't cover it. So I scheduled with them and went over everything with the so-called complimentary evaltions with regard to my extraction I even confirmed again that I would be able to use Itex. They said the extraction would be between $5000 and $6000. A few weeks went by to receive the predetermination. When it was emailed to me, the estimate was $9161! WHAT? Not even close to the $5-6K estimate. Then when I called them to go over it, they then said they were transitioning to a 'new management' (whatever that means since the name Lawrence Dental never changed), and they no longer will be taking Itex as payment under their new management and I would not be able to use my Itex funds to pay for the extraction. I explained to them what they just put me throught, they didn't care at all. So I just wasted all this time and money with Lawrence Dental. They are not to be trusted, they lie, get everything in writing, and never again.

Highway robbery. They charged me nearly $300 for a routine visit that occurred 8 and a half months…read moreago, a visit that would normally be covered by my insurance. However, Lawrence Dental said the claim was rejected because it was made too late. They had said that the delay was due to a software conversion on their end, so my insurance company had rejected the payment. I just found out from the insurance company that they paid for the visit back in July and they do not understand where the $300 amount is coming from. Now, Lawrence Dental is not picking up the phone. It is well within their business hours and they are not in the office. I just got scammed out of $300. Do not go here.

My regular dentist retired and I needed to find a new one, I happened to come across Dr. Brand…read moresince he lived close to me. I originally set up an appointment for a cleaning and the technician was wonderful and very sweet. When the younger Dr. Brand can in to check my teeth I I was very impressed with his mannerisms, friendliness. I had recently chipped a front tooth and a back tooth broke off the same day my regular dentist retired. (Go figure) I made an appointment with Dr. Brand to repair the chip and properly fix the tooth that had broken. I have to say he was wonderful, and his staff was wonderful! Extremely professional! Great music playing! My front tooth looks perfect! I highly recommend Brand Dental! A very pleasant upbeat caring environment and staff. They honestly care about you and are not all about the money!!

I was lied to and when I was trying to get my point across the snotty girl kept repeating herself.i…read moreexercised the freedom of speech they denied me care after they pulled a tooth.i sent them a link from American dentistry.they can't refuse treatment I was discomenated.they violated a federal law now I am going to sue brand and the snotty girls involved. Don't you ever tell me that you didn't violate my rights Americans under disability. And for that they're going to pay and the federal court of law.and they did it again I had to give a star I am in the process of filing the complaint with the proper agency's for violating my civil rights because I don't believe Dr brand will not get my messages that would not be good,I contacted the federal government and what his office staff did was wrong I am a motor cycle enthusiast with tattoos and when the staff lied to me and would not tell me why they were not going to treat me they gave me a story.point is i will not tolerate being lied to.i hope the snotty girls who I dealt with loose their licenses

They don't answer the phone, get a message that they will call you back in one to two days, last…read moretime I drove to Wilkes-Barre just to get a appointment to fix a problem with my lower denture (sore spot) and they made a appointment for a week later.

Here iThe practice is hiring inexperienced people to handle overbooked appointments. The DR. is…read moredoing double work fixing their mistakes. It frustrates him and patients suffer.