I'm actually going to let this company KUSTOM FENCE AND THEIR OWNER CHASE make their own review.
We paid them $15,000 (half down total job over $30,000) on August for a fence (that went halfway around my property) We were told they would start 6 weeks afterwards... so figure end of September or beginning of October. NOPE! CHASE AND KUSTOM FENCE NEVER ORDERED THE WOOD FOR MY FENCE!!
WTF DIDN'T YOU ORDER THE WOOD WHEN IT WAS PAID FOR IN AUGUST!!!!!!!!!!!
My father was diagnosed with stage 4 cancer in October, and we REALLY needed this gate complete so we could leave town and still... NOTHING. No phone calls apologizing, no reason, NOTHING!!!
Finally, 1 older man and 1 young man show up (Mid-November) and they put up part of the fence and here we are still waiting for the most important part - the gate ...which we were told wouldn't be done until after Thanksgiving. (BTW today is December 10, 2022)
My father passed away on December 8, 2022 (2 days ago) and guess what- I still don't have a complete gate. My husband called CHASE and told him about my father's passing, and CHASE said "We'll try to get it done Friday."
THANKS FOR TRYING SO HARD!
Friday comes and only the frame of the gate (which is NOT DONE BY KUSTOM FENCE) is complete because CHASE said his company didn't have the wood to complete my gate paid for in August.
AGAIN CHASE WTF DIDN'T YOU ORDER THE WOOD WHEN IT WAS PAID FOR IN AUGUST!!!!!!!!!!!
My husband tells CHASE to get this done, my wife's dad died, and WE HAVE TO LEAVE FOR THE FUNERAL!!! and CHASE said "Oh, I'll call you back or have someone come out on Monday."
Remember he originally said Friday
BTW... CHASE NEVER CALLED MY HUSBAND BACK ... NEVER SHOWED UP EITHER.
Here we are on Saturday morning, I'm frantic in tears, terrified I'm not going to be able to leave for my dad's funeral if this isn't done in time and it's not like I can call and ask him...
HE DOESN'T CALL AND CERTAINLY DOESN'T CARE!
I hope I can go to the funeral since I couldn't leave town to see my dad before he died.
And Nothing this man or this company will ever do to change how their unprofessional behavior NOT RETURNING CALLS - NOT SETTING GOOD APPOINTMENTS OR COMMUNICATION WITH THE CLIENT - HAS RUINED MY CHANCE TO SEE MY DAD BEFORE HE DIED!!!!!
So, if you're reading this post, you're looking for a fence company and I ask you to decide, was $30,000 worth this company and the incredible heartbreak and loss this has caused me and I still can't leave because I don't have a way to lock the property.
Wonder how they'd feel if I took that long to pay them!
As of now, December 10, 2022 this job, paid for on August 15, 2022 IS STILL NOT COMPLETE!
I will comment next when they finish.
UPDATE TO POST:
So, we just received a text message from CHASE with KUSTOM FENCE
NO APOLOGY FOR WHY HE NEVER CALLED BACK YESTERDAY.
NO REASON FOR WHY THE JOB WASN'T DONE LIKE HE TOLD US IT WOULD BE YESTERDAY.
HERE IS THE MESSAGE:
Good Morning, Everything will be wrapped up BY Monday morning.
So in other words, tell your wife she has to wait at least 3 more days to visit her grieving family because I'm busy with my weekend and don't need to explain why I never called you back YESTERDAY or completed the job yesterday LIKE I SAID I WOULD.
This is true PAIN AND SUFFERING
If I want to be with my family I will have to pay someone to house sit. I'm so heartbroken!
AGAIN, IF YOU'RE LOOKING FOR A FENCE, DECIDE IF THIS IS HOW YOU WANT TO BE TREATED:
I'LL UPDATE IF/WHEN THEY FINISH AND I'LL LET YOU KNOW HOW THIS TURNS OUT. read more