Unfortunately, I had to leave Dr. Fong's office due to my interactions with their secretary,…read moreSusanna. I did not feel like I was treated with kindness, empathy or compassion from Susanna, and it made every administrative task to get an appointment stressful. Example: I called in to cancel an appointment three business days in advance due to being potentially scheduled for jury duty that week. I was asked to hold the phone call, then hung up on. Then when I dialed back, I was berated, and accused of doing this consistently. Three business days is very reasonable given my civil duty, which I may be criminally liable for if I do not show up for jury duty. I asked Susanna if there was a written policy that forbids clients from canceling three business days in advance. She said no. (Lots of question marks on why I was treated that way. Oh well, moving on.) I hope this feedback serves as a wake-up call for the doctor's office to address the shortcomings in their administrative staff and improve the overall patient experience. I doubt there will be positive changes within the customer care, given comments say Susanna is his wife. Until then, I'll be seeking medical care elsewhere.

Dr. Fong has been my doctor for years, and he has been a fantastic doctor. We always would discuss…read moreplans on how to do things to support my health, especially since I have gout. He is very mindful in figuring out what is working and what is not, which is rare today with many doctors. He would also do an ample amount of follow-ups to make sure you are doing well. The office staff has always been friendly.

Last time I reviewed Dr David Segars was nine years ago and at that time been a patient for 15…read moreyears. Im pushing 25 years with Doctor Segars and have had excellent care. He has a great personality and explains everything. I think his experience as an Air Force Flight Surgeon is part of the reason he's an excellent MD. Keeping fighter pilots physically fit means he has a vast amount of knowledge about medical conditions. Still five stars for both Doctors and the front desk.

I have been a patient of David Segars for at least 30 years. He is attentive, caring, listens,…read moredoes a fine physical exam and directs my overall health care with the proper specialists. I am able to make timely appointments and my prescriptions are promptly forwarded to the pharmacy. He recommends ways to improve my health. His office staff is friendly and welcoming. I fear the day he retires because I will need to find another doc as good as he is. He also treated my mother for many years before she passed. She actually enjoyed going in to see him, go figure.

Dr Delatore has been my doctor for well over a decade. He is kind, motivating, and insightful. It…read morefeels like a genuine connection when visiting with him and he addresses all aspects of my wholistic care needs. The office is efficient, and everyone working there is friendly and professional. I especially appreciate Ariana who is as effective and personable on the phone and my health online messages as she is in person - always a pleasure to be engaged with this medical office.

Dr. Delatore is always kind, patient and professional. He is well prepared when I visit which gives…read moreme confidence that he knows who I am and understands and shares strategies on how to keep me healthy. His staff is always friendly and professional.

I don't understand the negative reviews. Our primary physician retired and referred me to three…read moredifferent internists 6 years ago. I met with all of them and Dr. Liu was by far the best fit. In 2023 I got covid, I am a senior, and had a number of side effects, including a seriously elevated heart rate. His office was very responsive and referred me to excellent specialists. The front office is large and very responsive with prescription and appointment requests. I have subsequently referred friends to Dr. Liu who are very happy with this practice

Friendly doctor and friendly front counter staff. However, this doctor did absolutely nothing…read moreduring our first visit. I get it that it's good news to be healthy, but he did not check anything or at least pretend that he's checking. A quick conversation for about 5 minutes and we were out of there. I've definitely experienced better. Pass.

I was with Dr. Tsang for many years, and overall, it was a very good experience…read more He is thorough, and he took my concerns seriously. On several occasions, he referred me for further tests just to make sure everything was okay. He has a pleasant bedside manner, and he takes the time to explain things well. I only had a problem with Dr. Tsang once. He recommended a treatment which I declined. I made my decision after carefully weighing the options, but he seemed to feel that his recommendations should always be followed. I never had a complaint about his staff; they always treated me well. The office always ran behind, but so does every doctor's office I've been to.

I had my first visit to Dr. Tsang lately. My friend referred me to see one of his associates but…read moreshe's not taking any new patient. I can say that it's not easy to make a quick appointment in Dr. Tsang's office but I'm okay to wait for a general checkup. He came in with a laptop and started explaining the trends of technology in the medical field. Honestly speaking, the talk on this was so long but I guess that it's his technique to let the patient to relax and create a friendly atmosphere. He asked me for my family medical history, my eating habits, my concerns on health, my previous pregnancy... It's really just like talking to friend. He even remembered the visit of my husband who went there 1 week ago as well as his medical situations. Maybe my hubby's appearance is easily to identify but it's impressive for a busy doctor to recall one of his patients. One unpleasant thing of his practice is his staff. They cannot be more cooler, no facial expression, flat tone, not friendly and helpful. I felt like that I was talking to robots. But, I recalled that the one who answered my call to make appointments for both my husband and me was very friendly and helpful on the phone. Just wonder who is her?

My father has dementia, limited mobility, and requires a hired caretaker to attend medical…read moreappointments. He has been diagnosed with fractured vertebrae at the ER following a CT scan. Dr. Hsu's office required my father to come INTO his office just to tell him that he needs an MRI and an x-ray. The order for x-ray and MRI should have been done BEFORE Dr. Hsu required my dad to come into the office. His appointment lasted less than 5 minutes and Dr. Hsu had not even looked at his CT scan, NOR was he aware of my father's ER visit and diagnosis (this information is all in my father's file at St. Mary's / UCSF, but Dr. Hsu did not review. What a waste of time and anxiety for my mom, dad, and the caregiver.

Surgery went well. Dr Hsu is a highly skilled surgeon. Recovery took time as expected & Dr Hsu &…read morehis staff were available during recovery

Fantastic experience! Staff was helpful, kind, smart and attentive and the full medical team was…read morethoughtful and answered all my questions. I would 100% return.

The doctor and staff and nurses are all very friendly, helpful and caring. I have been Dr Ma's…read morepatient since 2015.

Dr. Hans Yu is the best doctor I have ever met in my life. Both generations of my family have been…read moreunder his care. He is extremely responsible and always takes the time to patiently explain every issue to his patients. He truly embodies the spirit of a compassionate physician and genuinely cares about the well-being of his patients. I once developed a gum infection that showed signs of spreading, but because of a long weekend, I was unable to see a dentist immediately. I emailed Dr. Yu for help, and he was willing to step in and prescribe antibiotics for me so I could get through the long weekend safely before seeing a dentist. He is a wonderful person and an excellent doctor. I highly recommend him.

Dr. Yu is my 92 year old mom's doctor. I spoke with him on 2 occasions about my Mom's needs and…read morecondition. He would look up my number on file and called me back when answering service took down a wrong phone number. He listened carefully and gave his professional advice. He impressed me with his care and attention with a heart. Thank you Doctor Yu, we need more health care professionals like you!