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    Laura Hill-Sakurai

    3.0 (6 reviews)

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    7 years ago

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    5 years ago

    This doctor gave me a pill with the side effect of liver damage, knowing that i suffer side effects. So guess who now has a liver doc.

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    9 years ago

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    13 years ago

    She is one of the best doctors I have ever had. I am grateful that she is my primary care physician.

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    17 years ago

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    10 years ago

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    UCSF - Family Medicine Center Lakeshore

    UCSF - Family Medicine Center Lakeshore

    2.7(87 reviews)
    0.0 miMerced Manor

    This review is for the UCSF labs at lakeshore as there doesn't seem to be a Yelp page for them…read more I've had a transplant last year and needed to go for blood draws weekly, sometimes 2x a week even. Needless to say, I've been a regular at UCSF Lakeshore labs for a few months and have gotten to know some of the phlebotomists here. They deserve more credit than they are given. Despite having a constantly busy influx of people, they are all kind friendly and helpful. I look forward to visiting with them, even for quick pleasantries during the 2 minute blood draw. I've seen how they've grown from being short staffed with only 2/day to 4 or 5. Sure, some days the wait can be really long but I wouldn't blame that on the staff...that's more relevant to the overwhelm of our healthcare system. Here are a few tricks I've learned to beat the crowd: - if you need labs done before work or due to fasting the night before, get there before they open at 8am - avoid Mondays and Fridays as those are the busiest days - have your ID ready to give to the receptionist upon arrival - make sure your lab orders are current to avoid delays/confusion What's also helpful is that the lab results come back within a few hours, a godsend compared to other lab services out there that take days to produce results. Thank you team, you've been key to my recovery!

    Absolutely incompetent front desk. Talked with Brandon and he had me going in circles only for me…read moreto have to clarify that he had zero availability for the next two months. Why didn't he just come out and say it? Scratching this clinic off my list.

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    Justin P Fong, MD

    Justin P Fong, MD

    3.4(53 reviews)
    0.9 miLakeside

    Unfortunately, I had to leave Dr. Fong's office due to my interactions with their secretary,…read moreSusanna. I did not feel like I was treated with kindness, empathy or compassion from Susanna, and it made every administrative task to get an appointment stressful. Example: I called in to cancel an appointment three business days in advance due to being potentially scheduled for jury duty that week. I was asked to hold the phone call, then hung up on. Then when I dialed back, I was berated, and accused of doing this consistently. Three business days is very reasonable given my civil duty, which I may be criminally liable for if I do not show up for jury duty. I asked Susanna if there was a written policy that forbids clients from canceling three business days in advance. She said no. (Lots of question marks on why I was treated that way. Oh well, moving on.) I hope this feedback serves as a wake-up call for the doctor's office to address the shortcomings in their administrative staff and improve the overall patient experience. I doubt there will be positive changes within the customer care, given comments say Susanna is his wife. Until then, I'll be seeking medical care elsewhere.

    Dr. Fong has been my doctor for years, and he has been a fantastic doctor. We always would discuss…read moreplans on how to do things to support my health, especially since I have gout. He is very mindful in figuring out what is working and what is not, which is rare today with many doctors. He would also do an ample amount of follow-ups to make sure you are doing well. The office staff has always been friendly.

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    Justin P Fong, MD - Front of the office

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    Laura Hill-Sakurai - familydr - Updated August 2026

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