1. Ky Yu, DACM

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    Cookeville, TN

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    Ky Yu, DACM

    5.0 (1 review)
    Closed 8:00 am - 3:00 pm

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    21 days ago

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    Franklin Acupuncture & Herbal Medicine

    Franklin Acupuncture & Herbal Medicine

    4.2(5 reviews)
    79.4 mi

    I booked an appointment a month in advance for alpha gal treatment. I paid $150 towards the $550…read morewhich is the total amount for the service. The $150 is to hold your spot, totally understandable. When booking they send you a form that says they don't allow small children during the appointment. I read it but unfortunately I have no family or help out here, my husband and I moved here from out of state 6 months ago. My husband works full time and my appointment was at 10:15 on a Friday. So I drive an hour and half to my appointment and I show up with my 10 month old daughter in her stroller, toys packed, snacks packed, bottles packed. Anything I can to keep her occupied. Karen, the office manager opens the door, no greeting, no kindness, no warmth. Just takes one look at me and my daughter and says "it's going to be about 20 minutes and we don't allow small children" I tell her that I just drove and hour and half and I have no other option. I'm immediately insulted and embarrassed. They didn't even give me an opportunity to show them my daughter would've been totally fine for the appointment since she's used to it. I have to bring her with me everywhere, I have absolutely no help. Karen was combative, rude and fought me to the bitter end. Mind you, we're standing outside of the office not even in the privacy of the office. She didn't even allow me inside, she moved me stroller out of the way and shut the door behind her. The owner Scott who does the procedure is at the desk, wouldn't even come outside to acknowledge what was going on even though he clearly saw and heard. Karen was cold, heartless, and belittling. There was absolutely no warmth towards me as a new customer. She could've come outside and said "Good morning, I know your appointment is at 10:15, we're running a bit behind I'm sorry. Also our policy is that we don't allow small children, do you think she's going to be okay during the appointment or would you like to reschedule?" The entire conversation would've went differently had she not treated me and my baby like an inconvenience. At this point I'm in tears because I obviously do not want to give them my business, I want to take my baby and go home and Karen is arguing with me about policies and refusing to give me back my $150. After arguing with her for 10 minutes outside, she says she'll talk to the owner and see about changing the refund policy this time. She calls me and says "we will refund you the $150, I hope you're happy about it" no apology or empathy. I leave and drive an hour and half back home. The owner never called to apologize. I understand kids can be annoying, but have some compassion for the mothers who don't have any other options. We're human beings too that deserve the same treatment as everyone else.

    I was in Franklin/Nashville TN for the weekend, from Chicago. My son started coming down sick…read moreFriday night and I googled acupuncture & herbalists. Franklin Acupuncture & Herbal Medicine popped up, so I called Saturday morning and was able to get in to see Scott Nugent L.Ac. who treated my son with herbs and acupuncture. Scott was super nice and informational and helped my son feel so much better before we had to fly home on Sunday. Thank you so much for seeing us and helping my son feel better. I would highly recommend going to see Scott Nugent L.Ac. In Franklin, TN.

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    Franklin Acupuncture & Herbal Medicine

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    Gen H Wellness Acupuncture and Holistic Medicine

    Gen H Wellness Acupuncture and Holistic Medicine

    5.0(1 review)
    63.9 mi

    I have been working with Cindy for about 3 1/2 months for Acupuncture. To date I have had 17…read moreappointments with her. I have had acid reflux for the past 16 years, I have had on and off constipation, constantly cold feet, small scrap/cuts and bruising to the skin that would take months to heal, cycling depression, mood swings, hot flashes and anxiety with my menstrual cycle. I have also been experiencing ligament laxity issues to where, if I just move the right way, I can feel my joints shift causing me to need consistent body work for alignment so I do not injury anything. Since seeing Cindy all of this improved and some of these things have completely resolved, including the ligament laxity. How you ask? Because if your spleen is not activating, it can cause ligament laxity and prolapse of organs. I am fortunate to have learned this from Cindy. Since she been activating my spleen, my joints have been much better. My first 5 appointments were done within 2 1/2 weeks as recommended by Cindy. She also provided me with several herbs to assist in the process during this 3 1/2 months. Here is the question everyone asks: Is this expensive? It depends on how you want to look at it. The amount of money I have spent with Cindy, I have spent 10x as much going to doctors to tell me nothing wrong and my blood work, "Looks Great". To spend the money with Cindy to have all of these things improve in 3 1/2 months of consistently seeing her, will save you a life time of spending money with other people that can't help you. If you are going to work with Cindy, Trust her, and trust the process, you will be grateful that you did. Rae L

    From the owner: At Gen H Wellness Acupuncture & Holistic Medicine , we specialize in a wide range of health…read moreconcerns, with a focus on providing holistic and effective treatments for pain management, orthopedic issues, and women’s health. Whether you’re dealing with chronic pain, menstrual issues, pregnancy-related discomfort, labor , postpartum recovery, or menopause symptoms, we are here to support your wellness journey. Our expertise also extends to conditions like endometriosis, fibroids, and complex chronic health conditions, such as Lyme disease and chronic fatigue syndrome. Using personalized acupuncture treatments, we aim to address both the root cause and symptoms of these conditions, helping you achieve long-term relief and improved quality of life. Whether you’re looking to ease pain, balance hormones, or manage a chronic condition, our compassionate and experienced practitioners are dedicated to guiding you toward healing and restoration.

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    Gen H Wellness Acupuncture and Holistic Medicine
    Gen H Wellness Acupuncture and Holistic Medicine
    Gen H Wellness Acupuncture and Holistic Medicine

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    Ky Yu, DACM - acupuncture - Updated July 2026

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