Doctor Soriano and NP Kimberly is all you need . They welcomed me and made me feel right at home…read moreand comfortable . I definitely recommend this clinic . 100/100.

Excellent staff and physician with communication and care. They took the time to listen and help me…read morewith a good plan for my health needs.

A few weeks ago, I started having some health concerns and was worried about how long it would take…read moreto get everything sorted out. A friend recommended this clinic, and I'm glad I listened. From check-in to checkout, the entire process was smooth. The staff were kind, attentive, and made me feel comfortable right away. I expected the referral process to take days, but they handled it quickly and kept me updated. When I needed medication, the prescription was sent out without delay. It's rare to find a clinic where everyone genuinely seems to care about helping patients. Their efficiency, professionalism, and friendly attitude turned what could have been a stressful situation into a very positive experience. I would definitely return and recommend them to family and friends.

Oh, please. If there's a zero star, the NP deserve a zero star. I was calling them today like 3…read moretimes regarding my mom's lab results. They keep saying: "oh, we're busy right now, we'll calling u back." It never happens. All lies. Zero calls back. Worst one, the NP was yelled and didn't even want to listen to the complain, and hung up. Waow! What a service! Super epic. They called, inform about "something" that wasn't a clear instruction, and wanted us to check with a neuro specialist. How to communicate with the next doctor, if the instruction I received wasn't clear? If u inform something to someone, and someone communicate it to someone else, and it became unclear what do you want, cannot give response back, get the hell out pls. Do it yourself. Don't care what u want anymore. When I asked, "nicely"... their response was: oh, we're VERY busy right now, we WILL call you back. PRETT!! "Liar!" And the NP was saying: "don't u understand that we're VERY BUSY!!" "You need to listen to me!" (When she's the one NOT listening!) (After I called 3x and waited for them to call back like almost 8 hours???) Don't u think I AM NOT BUSY MA'AM? I was "too busy" waiting for your response, just to ask, what do u want from the neuro? From the kidney doctor? What the hell u want? Explain it nicely, not so complicated ma'am "busy-in-the-world." I'm sure the doctor is a nice person, but NOT the ma'am NP! She's a fucking bullshit!!! Not a profesional at all. They tend to hanging up their phone OR just blocked u into a busy line, so when u called them, NOONE (like literally noone) will pickup the phone OR listen to your voicemails. Their phone is broken, just like their heart is broken. Probably, just come to their busy office, and see how "busy" they are blocking people's phones call to make a very QUIET room. Wow!! Applause to their profesionalism. That's how they got their profesional degree. Just blocking people's phone, and do prescription till their patient's kidney is broken.

This is is the best doctor I've ever had. I left my previous PCPs office after 15 years! I began…read moreasking other nurses in the community, who would be a good primary care physician. Dr. Chhay was recommended several times. After my initial visit, I was shocked. I never knew what I was missing for the past 15 years with a subpar PCP. Dr. Chhay spends quality time, listening to my health history and any current health concerns. He is the perfect combination of what I need in a physician. Compassionate and caring when I'm sick and an inspiring , motivator when I become noncompliant. He actively listens and spends time with his patients. He exudes knowledge & sincerity for his patients . He truly wants to partner in your healthcare. Best MD ever . I trust him completely . Only regret was not finding him 15 years earlier! (With regards to the review "TR" submitted- I strongly disagree. Dr Chhay's English is perfect- no Communication concerns here)

He was One of our family best doctor. He listens to any of our concerns. Unfortunately we now have…read morea different provider. More power to you Dr. Chaay.

Dr. Hsieh Is a wonderful MD. He treats both myself and my…read morehusband. I have been in healthcare over 40yrs. I have seen a lot. I wouldn't choose to go anywhere else. He is compassionate, caring, and trustworthy. The care he provides is excellent. Explores alternatives when needed.

My husband and I are knew pts to Dr. Hsieh. He is evaluates each problem, is understanding, kind,…read morelistens to the patient, works with any concerns I or my husband may have. I have been licensed for 40yrs in the Psych/Medical field. Dr. Hsieh is an amazing DO. I know many in the field, who I feel fall short compared to him. His staff is wonderful. Could not ask for a better PCP or better staff.

Dr. William Tzeng treated a week ago my painful left leg ongoing cramps after carrying heavy…read moreobjects. He's a truly professional, knowledgeable, helpful, respectable primary care physician with kind, patient, reliable, genuine character. He explained my reports and condition clearly and no painkiller treatment as I wished, listened to my concerns and answered questions effectively, provided follow-up in three steps as needed. Now I'm able to walk without painful cramps, soon get full recovery. To lower my blood pressure and LDL bad cholesterol, I got DASH Eating Plan from Dr. Tzeng. His academic and training credential are at top prestigious universities. Office environment is excellent and clean; staff are all friendly. Thank you sincerely Dr. Tzeng for your attentive care to better my health.

I'm surprised there isn't more reviews about Dr. Hone on yelp already! Hopefully more people will…read morerealize there is one of the best doctors around our little town of Hacienda Heights. So here's the story: I usually don't take any medication and don't trust western medicine for multiple reasons. However, I was very sick and started developing a very sore throat and started getting red patches on my soft palette in my mouth. I was horrified, since it was out of nowhere, and I've never experienced such a thing in my life. Since I couldn't speak, my boyfriend checked out yelp, and saw the lonely 5 star review that the reviewer below left. We both liked the fact that a doctor *gasp* actually spends time with his patients! So to the doctors we went. Okay, so it was 70 bucks just to see Dr. Hone. First of all, I've been to an ENT and spent 120 dollars, and didn't even get a fraction of the care that I got from Dr. Hone. As soon as I met with him, I knew he was a genuinely kind soul. He was very attentive and asked questions, and was never condescending. He explained to me that the reason I had strep-throat like sores in my mouth was because my immune system was fighting the virus, therefore allowing the bacteria to generate... or something like that, haha. He made sense, basically. He also checked my heart and we talked about my heart murmur, when he didn't have to. When the receptionist told him he had a phone call, he asked her kindly to hold it, continued speaking to me, and noticed her urgency, and excused himself to get on the phone. He came right back, apologized, and continued where he had left off, instead of forgetting, like I'd assume some doctors would. Basically, I believe there's nothing to lose here, as I've decided he's the best doctor I've ever been with. I absolutely recommend you to him!

I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing…read moremedical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years.

What could be more frustrating than feeling unheard or unsupported by your own doctor--especially…read morewhen you're trying to advocate for your health? After my original primary care doctor opted out of the medical group associated with my insurance, I decided to find a new PCP. I chose Dr. Ho based on many positive reviews and was hopeful I'd receive attentive and thoughtful care. Unfortunately, that hasn't been my experience. I scheduled my annual checkup, and the appointment was relatively easy to make--easier than with my previous doctor. During the visit, Dr. Ho took time to go over my family medical history and current concerns, spending nearly an hour explaining various medical terms. While thorough, it felt more like he was showcasing his medical knowledge rather than truly listening or showing empathy. I mentioned a specific concern--a small lump near my uterus--and requested an ultrasound. Dr. Ho dismissed it at first, saying if there were a tumor or cyst, I would not be able to feel it clearly from my skin. Thankfully, he still agreed to send me for an ultrasound and gave me a referral to an OBGYN for further evaluation. However, things quickly went downhill from there. The ultrasound referral had my last name spelled incorrectly. I'm still unsure whether that error came from Dr. Ho's office or the medical group. I also never received the referral letter to the OBGYN. When I called the office multiple times to follow up, the front desk staff was impatient and quick to blame the medical group for the name mix-up and the missing referral. I contacted the medical group myself--they corrected my name but told me Dr. Ho's office never submitted the OBGYN referral. I decided to move forward with the ultrasound anyway. That's when things got even more frustrating. The ultrasound technician informed me the referral was only for an abdominal ultrasound, not a pelvic/uterine one. As a non-native English speaker, I had assumed the referral covered the area I was concerned about. Instead, I ended up with a scan of everything except what I asked for. When I called Dr. Ho's office to clarify, the staff insisted that the abdominal ultrasound was "sufficient" and told me to speak to the OBGYN about uterine concerns--again, the referral I never got. After more back and forth, they said they'd resubmit the referral. Two weeks later, I still hadn't received anything, but I was able to get the referral number from the medical group. When I finally tried to book an appointment with the OBGYN, their office told me the referral was only for a pap smear, not for evaluating my actual concerns. On the same day, Dr. Ho's office called to discuss my ultrasound results. I asked again about the proper referral, and the front desk staff responded dismissively, saying it was the OBGYN's responsibility now--or that I should just come in to talk to Dr. Ho again. At this point, I'd had enough. I shouldn't have to fight this hard for basic coordination of care. I don't feel heard, cared for, or respected--not by Dr. Ho, and certainly not by his staff. I've decided to switch primary doctors. No one should have to chase down referrals, correct clerical mistakes themselves, or beg for appropriate testing--especially when it comes to something as important as your reproductive health.

Love Dr. Chen, But Front Office Needs Serious Improvement…read more Let me start by saying this review is not about Dr. Victoria Chen. She's been nothing but kind, patient, and understanding with my mother and me. She still has my full respect. This is about the front office receptionist, who has made our experience extremely frustrating. I've had three separate unpleasant encounters with her, and the lack of professionalism is shocking. My mother had a stroke in 2024 and finally got insurance after a long, stressful journey. From the start, we had issues--missed callbacks for urgent appointments, unanswered phones, and dismissive attitudes. During one visit, after waiting nearly an hour past a scheduled phone appointment, I showed up in person only to be told, "I guess you haven't called because I've been on the phone." The final straw was when I called to set up a phone visit with Dr. Chen, which the same receptionist confirmed. On the day of the appointment, she called asking if we were "coming in." When I reminded her it was supposed to be a phone call, she said, "We don't do phone calls," then laughed and hung up when I asked for a manager. I had to go to the office in person just to be taken seriously. Dr. Chen continues to be wonderful and professional, but her front office staff is unprofessional, dismissive, and completely lacks empathy. It's heartbreaking to see such poor communication in a medical setting, especially when patients like my mom have already been through so much. To make matters worse, the manager's response was just repeated apologies followed by blaming the situation on the weather, which was honestly shocking. It made the entire experience feel like a joke coming from a medical facility. I truly hope this gets addressed--because Dr. Chen deserves better support, and so do her patients.

I have been seeing Dr. Victoria for 7 years. She cares patient. She shares her story and feeling…read morewhen I was down for my family issue. She encourages me to move forward. And she is really good at her job. The office ladies are all friendly. Especially JinJin, she always helps me to get the referral and report so quickly. I will be missing this clinic since I have moved to another city. Thank you ladies!

Myself and each one of my children have Dr B as our Primary Care Physician, the genuine compassion…read moreand care we receive from him is the key factor why we travel over 45 minutes to his office in Azusa from LA. The overall experience from every staff member from start to completion is impeccable. Family Medicine Headquarters is that DIAMOND IN THE ROUGH amongst doctors in a sea of quick to see you doctors. Dr B literally stayed past closing and went over all options! We are very fortunate to have an incredible doctor like him!

Love the education & care i receive from Dr. Bor Bor & his wonderful staff!!! Tremendous, personal…read morestrides & improvement(s) from his compassionate, professional care, has improved my quality of life, & hope!!! Thanks to......THE BEST!!!