dr. ngo is always so attentive during my visits…read more getting authorizations is super efficient and his staff always deliver the best customer service as well.

I've been trying to get an ENT authorization for my child, and unfortunately, my experience with…read morethe front desk has been extremely frustrating. I was told that Linda is the only person who handles this type of paperwork and that she is usually available in the mornings. I have called several days in a row, including right after the office opened, but every time I ask for her, I'm told she is busy or unavailable. I have also been told that someone would call me back with an update, but I never received a call. I completely understand that medical offices get busy, and I'm not expecting someone to drop everything for me. However, it shouldn't take days of repeated phone calls just to get a simple update about whether an authorization can be processed. Even a one-minute conversation or a return call would be appreciated. What makes this more disappointing is that the doctors here have been very nice, and I have no complaints about them. My frustration is specifically with the front desk and the lack of communication and follow-through. I feel that the front desk staff could benefit from better training on how to communicate with patients and resolve issues instead of repeatedly telling people to call back. As a working parent, my time matters too. If the clinic cannot handle the authorization or cannot accept my child as a patient, I would rather be told directly so I can find another provider instead of spending days calling and waiting for a response that never comes. I hope management takes this feedback seriously because good doctors deserve a front office that provides the same level of care and professionalism.

This facility has a pharmacy plus more than enough space for sitting and waiting for services Alta…read moreMed as well as Alta Med Gold plus members. I absolutely adore the office staff and nurses here plus the phlebotomist Luis Torres is a very knowledgeable and friendly supportive guy who does an exceptional job ! He's never once damaged my arms ! The nurses are more than kind and getting vaccinations here is easy peasy! No stress for me whatsoever. I've never had to wait long at any of these locations and really like the office staff here !

My mom is a patient of Dr. Kyle Basical. He is very professional, has great sense of humor and most…read moreimportant has excellent bedside manner. He answers all questions, concerns and explains everything very well. Everyone at Altamed El Monte (Santa Anita) has been kind to my mother and I. My mom needed to see a gastro specialist ASAP due to her GERD and was referred right away. Also needed x-rays and was able to get them the same day. No waiting for a long period of time like other places. I recommend this clinic 100%.

I'm giving Lakeside Medical Center Urgent Care in West Covina five stars, and honestly this review…read moreis long overdue. I've been here at least three times in the past year, and I've actually been coming to this medical group since I was younger because of my mom. She always trusted them, they took our insurance, and over time I just stayed with them. Now as an adult, I can confidently say they are a hidden gem. I don't know if healthcare should ever be considered a hidden gem, but that's exactly what this place feels like. They open at 11, and I'm writing this around 12:15, already being seen, which is huge. My situation today clearly qualified for urgent care instead of an ER, and I really appreciate knowing I can come here and avoid a chaotic hospital visit. What really stands out is how attentive everyone is, from the front desk to the clinical staff. I wish I remembered names because every single person I interacted with today deserves recognition. The front desk staff were welcoming and efficient, and even with an online check-in process, they still made everything feel personal. I was third in line and was quickly brought back for vitals. There was a medical assistant in training, and honestly, watching that interaction made me respect this place even more. You could tell she was nervous and learning, but she was incredibly kind, thorough, and professional. The trainer took their time, corrected gently, and clearly cared about doing things the right way. It was obvious they're investing in their staff, and I left thinking once she's fully trained, they're gaining another amazing team member. I've always been seen by nurse practitioners here rather than MDs, and that has never once been an issue. They're knowledgeable, thorough, and actually listen. Even when I've been in pain, the wait never feels unbearable because things move steadily and you know you're being taken care of. The facility itself is clean, organized, and easy to find. It's located in a medical building on the first floor to the left, and the exam rooms are spotless. Even when they're doing uncomfortable things like throat or nasal swabs, they're gentle and empathetic, which really matters when you're not feeling well. I'm genuinely thankful for this place. Every time I've come here, I've left feeling better and reassured. Today just felt like the right time to finally write this review because they've earned it through consistency, care, and professionalism. I truly hope they keep this standard because it's exactly what healthcare should feel like.

Both of my experiences with this urgent care were great. There wasn't a long wait for care and they…read morehave X-ray ability on premesis. The staff were very helpful and even took the time to communicate with my PCP and getting them my medical records so everyone was on the same page with what was happening with me. I will be using them again and will definitely recommend this facility

Honestly, I'm not sure what the other reviews were about. The front staff has always been super…read morefriendly, helpful, and welcoming every time I've come in. They're easy to talk to and make the whole experience comfortable. Dr. Han has also been great, super chill, professional, and genuinely seems to care about his patients. He's been looking out for me ever since I've been coming here.

Highly recommend Dr. JoAnn and Cuc! I have been seeing them for years. Both are knowledgeable and…read moretakes the time to answer my questions. The front desk, especially Karen is easy to reach and super helpful! It is convenient to book appointments by calling the office.

some of the ladies here can be quite rude but fernando was so sweet!! Very kind and helpful. Great…read morecustomer service with Fernando! Thank you

Apparently by the "business manager's" response I didn't give a clear enough description of what…read morehappened. Guess they really don't want to do anything about employees who are so afraid of their own shadows that they have to call a security guard over a patent getting upset over what should have been a simple request. They showed ZERO ability prevent a patient from even getting upset over something so simple. Apparently this is a bad place to go see a dentist to begin with if they have to have a security guard there. A simple "yes sir, well see about getting that printed out on paper for you to sign." BEFORE THE PATIENT GETS UPSET would have gone much further that calling a security guard.

I was in need of a new doctor for my son since his insurance had changed. I did my research, always…read moreread reviews, etc. When i read the reviews on here, i seen how great they were about Dr porral. So i decided to take a chance. I went in for my son's physical but he also had a small cough for a couple of months during his sleep. Dr Porral took that serious, and after being treated, my son no longer has a cough AT ALL! Within a week! With that being said, i am SUPER happy with the first impression and looking forward to many years here. I can't even express my gratitude enough. Already going in for a follow up Appoinment this week and i can't wait. She did more for him than any urgent care/doctors have done before. he is almost 2 years old. She truly looked into him. I highly recommend. Also! last but NOT least, Marie at the front is amazing! She remembers you from the first time you speak, with details that matter. Very helpful! DR Porral is there to be serious about our children. That's what we NEED :)

My sons one and only Dr so far! Been with Dr porral for 7 years now and her staff is excellent…read more Front desk Marie is so patient, caring, understanding and Dr porral has many many years experience! I am so satisified and feel comfortable with dr porral. Once my son was in the hopsital, she even came to check on him. She is a good doctor and i recommend her with 5 stars.

Love Dr. Chen, But Front Office Needs Serious Improvement…read more Let me start by saying this review is not about Dr. Victoria Chen. She's been nothing but kind, patient, and understanding with my mother and me. She still has my full respect. This is about the front office receptionist, who has made our experience extremely frustrating. I've had three separate unpleasant encounters with her, and the lack of professionalism is shocking. My mother had a stroke in 2024 and finally got insurance after a long, stressful journey. From the start, we had issues--missed callbacks for urgent appointments, unanswered phones, and dismissive attitudes. During one visit, after waiting nearly an hour past a scheduled phone appointment, I showed up in person only to be told, "I guess you haven't called because I've been on the phone." The final straw was when I called to set up a phone visit with Dr. Chen, which the same receptionist confirmed. On the day of the appointment, she called asking if we were "coming in." When I reminded her it was supposed to be a phone call, she said, "We don't do phone calls," then laughed and hung up when I asked for a manager. I had to go to the office in person just to be taken seriously. Dr. Chen continues to be wonderful and professional, but her front office staff is unprofessional, dismissive, and completely lacks empathy. It's heartbreaking to see such poor communication in a medical setting, especially when patients like my mom have already been through so much. To make matters worse, the manager's response was just repeated apologies followed by blaming the situation on the weather, which was honestly shocking. It made the entire experience feel like a joke coming from a medical facility. I truly hope this gets addressed--because Dr. Chen deserves better support, and so do her patients.

I have been seeing Dr. Victoria for 7 years. She cares patient. She shares her story and feeling…read morewhen I was down for my family issue. She encourages me to move forward. And she is really good at her job. The office ladies are all friendly. Especially JinJin, she always helps me to get the referral and report so quickly. I will be missing this clinic since I have moved to another city. Thank you ladies!

We setup primary care with this pediatrician before my child was delivered. She was supposed to…read morecome after she was born and she was late, the nurses also talked about how late she was. On the day of discharge she was late again, again the nurses mentioned how routinely late she is. This was our first time meeting Dr Mylinh Trinh and it was a terrible first impression. The follow ups at the office weren't any better.

Both my boys are established patients here at Dr. Trinhs office. She's the only doctor here but she…read morealso has student physicians training here every now and then. Her staff is very helpful and very on point! Referrals are always submitted in a timely manner and when I have any issues or emergent questions they are very quick to get back to me and even gave me a personal number to send pictures of rashes and medicine I used for the kids. I definitely appreciate and still use the assistance. Hope they're not annoyed /: Anyways, I would recommend this provider for your children and babies!