Beware of Unprofessional Practices and Dishonest Service
I brought my 2015 Dodge Ram 1500 to Kyle Automotive for routine maintenance, specifically to replace two glow plugs. Unfortunately, what should have been a straightforward service turned into a frustrating ordeal due to the shop's negligence and dishonesty.
During the service, the shop damaged a glow plug. Initially, the shop's employee admitted over a recorded phone call that the damage occurred while trying to remove the plug, and they acknowledged that they could not complete the service as promised. However, they later retracted their statement, claiming the glow plug was already broken when they started the work and even admitted they were not qualified to handle my vehicle due to its newer model.
Following their advice, I contacted another specialized service provider who confirmed that the damage to the glow plug could not have happened spontaneously. Based on this, I filed an insurance claim, providing the recorded admission as evidence. In response, the shop had their employees submit written statements to their insurance contradicting their initial verbal admission, claiming they never said they caused the damage.
Their insurance company denied my claim based on these statements, leaving me with substantial repair costs, exceeding $9,700. This entire experience has been not only financially burdensome but also incredibly disheartening due to the apparent lack of integrity from Kyle Automotive.
I urge potential customers to consider this experience before choosing Kyle Automotive for any vehicle service. Their handling of this incident--ranging from causing unnecessary damage to my vehicle to providing false statements to an insurance company--demonstrates a lack of professionalism and honesty. read more