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    L.A. Bexten

    2.3 (3 reviews)
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    U-Haul Moving & Storage at Reynolds Rd

    U-Haul Moving & Storage at Reynolds Rd

    (6 reviews)

    First time in my life I left an appointment for a service without getting what I came for. I wanted…read moreto get a trailer hitch and wiring harness installed. 1) No one was in the store. Not a big deal, but: 2) When I went outside, three employees were just standing there chatting. I was waiting for someone to ask what I needed. The woman (let's just call her Karen) just walked right past me into the store, ignoring me. Also not the end of the world, but definitely not polite. 3) I told Karen I had an appointment at 9am. She looked it up in her computer and said I need to come back at 11am. Again, not a huge deal, but I did specifically get an appointment at 9 and other U-haul stores I called specifically said you can wait outside for your work to be completed. The install was supposed to take two hours. So, I was going to come back at 11. 4) I said that I would like to wait outside when I come back at 11. She argued with me that I can't do that because of the pandemic. I tried to ask "what difference does it make if I'm outside walking somewhere?" to which her reply was practically in disbelief that I would want to wait two hours, and that it's drop off only. I also explained that it was a half hour drive to get there, so getting a second person to drive four half hour trips for a two hour wait literally makes no sense. It would cause someone else to take an extra two hours of their time for a two hour wait. This didn't make sense to her. 5) She had the most arrogant fake smile. I asked Karen, "do you want the business or not?" to which her reply was "you're free to go somewhere else, and I'm not going to stand here arguing with you". So I left. I'm honestly shocked someone would argue with me over something so stupid. What difference does it make if I walk outside? What a nasty, nasty lady.

    Made the reservation a week early. Got there. A lady begrudgingly helped us. She had a horrible…read moreattitude and I think she was the manager. She told me my truck was through the gate and opened the back door and pointed. I went to the truck. Looked it over and started it. The check engine light was on. The back door was locked so after I walked around the building I see the manager walking out of the back door. I explained the situation to the employee that was there. She said yeah it's the catalytic converter, it should be fine. I said I'm traveling an hour and a half. She wasn't concerned and offered no other solution. Do yourself a favor and stay away from this place....... It's brutal.

    The Home Depot

    The Home Depot

    (25 reviews)

    $$

    Unfortunately, I live in the neighborhood and this is my closest home improvement store. Every time…read moreI "run in there "I regret it. The staff are incredibly un council. Two days ago I purchased a bunch of vegetables, herb, and soil. I was able to go in and pay for it and then go outside and pick up my item. Two days later I go to do the same thing and they tell me, they can't do that. They say I have to pick a flatbed, go outside, get everything, pay, and then go. Two days earlier, we were instructed to do something else entirely. Needless to say, I left without buying so much as a stick of gum.I would've spent a few hundred dollars. Thanks Home Depot for saving me from giving you my business.

    If I could give zero stars, I absolutely would…read more I ordered appliances in-store ahead of Thanksgiving, needing a new refrigerator urgently. Although I only needed the refrigerator, I was convinced to purchase the full bundle due to the price. I placed my order on the Wednesday before Thanksgiving and was told by the salesman that delivery could be as early as that weekend. I selected the following Friday--nine days later--because that best aligned with my work schedule. I was informed that I would receive a call on Thursday with a four-hour delivery window, followed by a call 30 minutes prior to arrival. No one ever contacted me on Thursday. I waited again all day Friday and still received no delivery window or update, despite receiving automated account text messages. When I finally called the customer service number included in one of the texts, I was told--without any prior notification--that my appliances were not being delivered at all. I had taken a full day off work to wait for appliances that had never even left the warehouse. The representative's response was, verbatim, "What do you expect? This is our busiest season." I attempted to reach the salesman who sold me the appliances, but he was unavailable. I was transferred to the manager, who at least handled the situation professionally. The following Monday, I received a call stating that the earliest delivery date available was Friday the 12th--another full week after my original scheduled date. I took yet another day off work. On Thursday I waited to receive my delivery window, which again never came. When looking for their number later in the day, I discovered that a window had been assigned, but I had never been notified. The next day I received a call from the driver stating he was 20 minutes away. I explained that my driveway is a straightforward drive down with room to turn around at the bottom. I receive regular deliveries by box trucks and even semis without any issue, including a similar box truck the week before delivering furniture. However, upon arrival, the delivery team claimed they were uncomfortable due to "icy conditions." My driveway is stone and cannot be fully cleared, but it is still completely navigable, as proven by every other delivery I receive weekly. They then offered to drop the appliances into my own vehicle and have me transport and unload them myself. When I asked if they could at least help unload at my home, they refused. I would not be able to lift full sized appliances out of a truck bed that is 3 feet off of the ground. Their manager then called to inform me that if the drivers were uncomfortable, they were not required to make the delivery--and they left with my appliances. I called the store again and was transferred to another manager who was shockingly unprofessional. She ultimately canceled my order, but informed me that my refund depends on when--and in what condition--the delivery company returns the appliances that they refused to deliver. So now, two weeks before Christmas, I have no refrigerator, have taken multiple days off work, and am at their mercy for a $2,000 refund. I strongly urge anyone considering purchasing from this store to look elsewhere. The level of incompetence, lack of communication, and unprofessionalism I experienced is truly astounding.

    L.A. Bexten - propane - Updated June 2026

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