I've been here on several occasions when I've needed home related solutions and have always had…read moreexcellent customer service. This time was no exception and I received exactly the personalized service I've come to expect from this store. This is a seemingly small store that is larger than anticipated because it extends far beyond what can be seen from the parking lot. Most importantly, it has the best customer service of any home improvement store I've ever experienced. I have been given great guidance in the past with paint and cabinet pulls. This time I was in need of wire to keep a wooden fence closed shut, as the gate would frequently open due to weather conditions or kids having fun. My concern was keeping the fence gate closed so we could let our dog out in the yard without concerns about her escaping from an open gate. Andrew listened to me carefully and helped me through the whole process of selecting wire and a lock to ensure my dog would be safe. I really appreciated that he was professional, practical and helpful. Thank you Andrew! I truly love this store and find the customer service far superior to what you would encounter at one of the major big box home improvement stores. I have also found their prices to be fair. Highly recommend!!

New owners have expanded their selection, and unfortunately have expanded their prices even more…read more.. . Recently stopped in after they took over and shopped several items I was interested in - 1/4" plastic compression valve was $14.99, almost double price at Homies. spark plugs I used to get for $2.79 are now $4.89, 6" Crescent adjustable wrench $24.99 - usually $15 or less anywhere else. Even a simple foam gardening kneeling pad was nearly 20 bucks for something that looks like it would be sold at a dollar store! Local hardware stores have always been a treasure, in my opinion, but these huge prices hikes make it much harder to shop here - unless it's an emergency or something small like a random nut or bolt.

Bought Pacifica passage locks. The younger guy says they are special order. NEVER did he say these…read moreare not returnable for any reason!! So now we have $150 of useless door locks. I called BHP the maker and they will take them back from HU with a restocking fee that I was willing to pay. HU STILL WOULDN'T TAKE THEM BACK. Go elsewhere. Don't use this business

From the owner: We specialize in decorative cabinet hardware and have an amazing selection on display as well as…read morehaving our entire inventory on our website. We are happy to help you find just what you are looking for and will make recommendations based on years of experience if you need advice. We have many hard to find items that you can't find anywhere else. We have door locks and bathroom accessories too.

I came here to get a house key cut and the man at the counter was so kind! I will definitely be…read moreback, great local hardware store where the employees really care about their customers!

Great location everything that you're looking for in a hardware store . Experienced employees. One…read moreof Toledo's Best places to find what ever it is that you are looking for in household items.

My husband is building a home addition. He's done a lot of remodeling and worked on a lot of…read morebuilding projects, but this is by far the most ambitious project he's ever done. We decided to go through Gladieux because of the personal service we knew we would receive. We are so thankful that we did! They have been right there helping every step of the way. They know us by name when we come into the store, and it's obvious that they really care about our project. We might have gotten a few better deals at a big box store, but there is no replacing the customer service we have received from Gladieux.

This place fell into the trap of being a contractor center for many years. If you walked in the…read moredoor and were not someone they knew, usually a contractor, you got little attention. Not to mention the inside of the of the store was not set up for the average customer. I reluctantly went back this past weekend looking for a new hedge trimmer and was amazed. The help was phenomenal and the store has been transitioned into a very user friendly place with many updates. I used to avoid this place but not any more.

Unfortunately, I live in the neighborhood and this is my closest home improvement store. Every time…read moreI "run in there "I regret it. The staff are incredibly un council. Two days ago I purchased a bunch of vegetables, herb, and soil. I was able to go in and pay for it and then go outside and pick up my item. Two days later I go to do the same thing and they tell me, they can't do that. They say I have to pick a flatbed, go outside, get everything, pay, and then go. Two days earlier, we were instructed to do something else entirely. Needless to say, I left without buying so much as a stick of gum.I would've spent a few hundred dollars. Thanks Home Depot for saving me from giving you my business.

If I could give zero stars, I absolutely would…read more I ordered appliances in-store ahead of Thanksgiving, needing a new refrigerator urgently. Although I only needed the refrigerator, I was convinced to purchase the full bundle due to the price. I placed my order on the Wednesday before Thanksgiving and was told by the salesman that delivery could be as early as that weekend. I selected the following Friday--nine days later--because that best aligned with my work schedule. I was informed that I would receive a call on Thursday with a four-hour delivery window, followed by a call 30 minutes prior to arrival. No one ever contacted me on Thursday. I waited again all day Friday and still received no delivery window or update, despite receiving automated account text messages. When I finally called the customer service number included in one of the texts, I was told--without any prior notification--that my appliances were not being delivered at all. I had taken a full day off work to wait for appliances that had never even left the warehouse. The representative's response was, verbatim, "What do you expect? This is our busiest season." I attempted to reach the salesman who sold me the appliances, but he was unavailable. I was transferred to the manager, who at least handled the situation professionally. The following Monday, I received a call stating that the earliest delivery date available was Friday the 12th--another full week after my original scheduled date. I took yet another day off work. On Thursday I waited to receive my delivery window, which again never came. When looking for their number later in the day, I discovered that a window had been assigned, but I had never been notified. The next day I received a call from the driver stating he was 20 minutes away. I explained that my driveway is a straightforward drive down with room to turn around at the bottom. I receive regular deliveries by box trucks and even semis without any issue, including a similar box truck the week before delivering furniture. However, upon arrival, the delivery team claimed they were uncomfortable due to "icy conditions." My driveway is stone and cannot be fully cleared, but it is still completely navigable, as proven by every other delivery I receive weekly. They then offered to drop the appliances into my own vehicle and have me transport and unload them myself. When I asked if they could at least help unload at my home, they refused. I would not be able to lift full sized appliances out of a truck bed that is 3 feet off of the ground. Their manager then called to inform me that if the drivers were uncomfortable, they were not required to make the delivery--and they left with my appliances. I called the store again and was transferred to another manager who was shockingly unprofessional. She ultimately canceled my order, but informed me that my refund depends on when--and in what condition--the delivery company returns the appliances that they refused to deliver. So now, two weeks before Christmas, I have no refrigerator, have taken multiple days off work, and am at their mercy for a $2,000 refund. I strongly urge anyone considering purchasing from this store to look elsewhere. The level of incompetence, lack of communication, and unprofessionalism I experienced is truly astounding.

been sitting here ten min to get a board cut been approached three different times and asked what i…read moreneeded why couldn't any them cut my board i am a regular here and this is pretty pathetic now its been 15 min im about to leave

DONT BUY A WARRANTY OR APPLIANCE THROUGH LOWE'S - they have absolutely no accountability for the…read morecompanies they hire to do the warranty work. My refrigerator is less then 4 years old and the ice maker went out, I have attempted to get a technician out to look at it for over 2 weeks. Finally had an appointment scheduled for 9-15-26 1-5pm - confirmed from GoodMan Home Solutions - yet, no one showed on 9-15-26. I called and was assured I was on the list of appointments and that someone would be to my house before long, well at 10pm I finally gave up. I called on 9-16-26, spoke to Ruth - who assured me the missed appointment would be made up that day. I called back in the afternoon, couldn't speak to anyone as "no one was available" and my call was disconnected. I went on to live chat with an agent and again "no one was available". That's when I called Lowe's on Central Ave in Sylvania Ohio, asked for a manger, of course one was not available. I spoke to both a store representative and a representative in the appliance department, neither of them could help or do anything. When a big box store sells a warranty at the time of the sale I expect them to stand behind the company that will ultimately be responsible for any issues or concerns. The lack of accountability from Lowe's is terrible. Now on 9-17-26, called Goodman Home Solutions again, spoke to Diana who said she would have to call me back as a manager will need to intervene. I was promised a call back within 1 hour. At this point I highly doubt anyone will call back much less show up to fix this appliance - long story short - DONT BUY APPLICANCES FROM LOWE'S.

I can't choose ZERO Stars. I purchased something the…read morebeginning of last month that was recommended by them and they said it would work. It didnt as the Mfg. website says its not for my application. I took it back (w/o a sales slip) and I was told he wouldn't take it back without one even though their unusual yellow price tag was obviously from them. He said MILLIONS of retailers use that tag, how could he be sure it was from them. REALLY!? So, I dug around and found the slip. I took it back today and now he says he "doesn't" want to take it back, its been over a month. Yes, by two days. I asked where was it posted that that was their policy? It's not on the pillar with other return info, nor is it on the sales receipt. He said after a month his supplier wouldn't take it back. I said its in perfect working order and can go back on his shelf. He just started making excuses. Its pretty sad when you try to support small business instead of big box stores and they act like this. $15 was the return amount. They must be pretty hard up for cash to jack a new costumer around like that over fifteen bucks. I will NEVER support them again, nor recommend them. So BEWARE, they have a "selective" return policy. If business has been slow, I'm sure he'll find an excuse why they "don't want to" take it back. Better to have my $15 once,Can't then my return business I guess.

Any time I need something, from a huge paint job to just an odd little steel bucket, Jim is my go…read moreto guy. The kindness and knowledge can't be matched anywhere else. Need supplies for your home projects, check out this family-owned business. Can't find something, they will order it for you. Great Hardware store in Toledo, Ohio.