Not worth your time. No customer service skills and you leave their upset with your day wasted!…read moreMaude is arrogant and unprofessional and so are the other employees. She lied to my face claiming to have called me several times during the week and then saying my phone isn't functional and that I don't have a voicemail. I had given her two numbers ( house and cell) to which she had called the house once and hasn't left a voicemail. Never coming back.

From the owner: Established in your neighborhood for over 40 years, we offer you a professional and personalized…read moreservice conform to your expectations toward an independent clinic. In our clinic, you will benefit from an advanced-technology diagnostic equipment and a team of qualified optometrists and opticians. Our mission is to make sure you have the best visual health which we fulfill by offering you the best services and products. Whether you're looking for regular glasses. sunglasses or activity-oriented glasses (such as for the computer, snorkeling or any kind of sport activity) we'll make sure you enjoy life clearly. Our selection of frames will match your style whether you're looking for a classic look or a fashion-oriented choice. We also offer you performing lenses that are personalized and take into account your visual needs and habits.

I hadn't gone for an eye exam in a few years so I decided to make an appointment at this place. I…read morehad gone here before a few years ago so they already had a file on me. I made my eye exam appointment for a specific day/time. When I arrived here a few minutes early, I was seen almost immediately. After getting my eyes examined, I was told that my old glasses were no longer adequate. Since I work in IT, Dr. Tran also recommended a second pair of glasses for me to use for close distances when I was working in front of a computer. Up until that point, I normally only wear glasses for driving or for distance (like at a movie theatre or at a show/concert). Since the strength of my old glasses were no longer adequate, I decided to only get my "distance" glasses. After being seen by Dr. Tran, I was seen by one of the salespeople for my glasses. She asked me to pick a few frames that I liked. I picked ~4 frames and then sat down in front of mirror for a closer inspection before deciding on the frame that I wanted. The saleslady informed me what the frame included in terms of the options for the lens (anti-reflective and scratch resistant). One of my previous glasses were transition lenses (lenses would darken in sunlight and go back to almost clear indoors) so I asked if I could get transition lenses for this new pair of glasses. I was informed about the added cost for transition lenses and decided to go that route. Total cost of the glasses was $300 where 50% deposit was required. The eye exam was $75.00 so I paid $225 which comprised of $150 (50% deposit for the glasses) + $75 for the eye exam before leaving. It took ~11 days (7 business days) for me to get my glasses which I consider to be somewhat on the longer side as I was expecting it to be ready in 5 business days (1 week). Another negative (but this happened to me in almost all optometrist places that I've gone to in my life) is that there is a strong push to purchase your glasses at the same place. When I returned to pick up my glasses (and pay for the remainder of the balance for my glasses), I asked for a copy of the prescription for my glasses and one was provided to me without any fuss. After paying the remainder of my balance, along with my glasses (and case for my glasses), I was also provided with a complementary cleaning cloth and a bottle of cleaning liquid for my glasses. I thought that this place is only open during standard "office hours" which makes it somewhat inconvenient as it would mean taking a day off work (or partial day off work) for the eye exam and another day off work (or partial day off work) to pick up the glasses. However, they do close later on Tuesdays (at 7:00pm) which allowed me to get there in time from downtown after finishing work.

I'm very glad to discover Dr Valérie Tran, my new optometrist in my new neighborhood in Saint…read moreLaurent. I read the excellent reviews about her so I decided to go there to have her check my eye irritation due to dry eyes and get new prescription glasses. Indeed the reviews are very true! She and her staff are very professional, warm and friendly. They'll give you options based on what you need and can afford. It's a 5 star service!

I had my first surgery for intra ocular lens 6 years ago and everything at that time went well…read more Just had to have laser done because eyesight went down . I had complication on the right eye so couldn't finish the surgery, after having my left eye done I started experiencing laziness in my eye so went back and saw the optometrist that was concerned that it could be neurological issue.They told me that they were sending a referral for me to see a specialist urgently after waiting 2 weeks for a call I called the specialist to learn that they never got my referral. Called LASIK twice in two days for them to tell me that someone would call me same day to let me know that it was done No call returned so will have to call them again VERY BAD CUSTOMER SERVICE

Brilliant service from the assistants you meet just before surgery…read more One of the pre-op vision test technician was not so friendly as he rushed me into identifying letters, urging me to read faster, without hesitation. Repeatedly, I was told I will lose my short-sightedness (due to my age), so I asked if the surgery caused that. Defensively, he denied it. From two past surgeries, I know that it is an immediate coincidental occurrence. I prefer long-sightedness. Any medical question I had was patiently answered by Dr Nguyen. Their facilities no longer have fresh green apples, no more chocolate-chip cookies, no more coffee, tea, French Vanilla, chamomile, etc. Interesting coffee-table books though. I was able to get the touch-up surgery thanks to the lifetime warranty I paid for, despite the certain assurance from another vision-test technician that the Dr. would refuse operating on me, because he believed it would be inconsequential. Thus, dashing my hopes at a corrected vision, and invalidating my financial foresight in opting for the lifetime warranty. Conversely, Dr. Nguyen agreed to the surgery, which was a success. I coincidently did lose my short-sightedness (not due to the surgery, wink-wink). However, all risks and dangers were clearly explained to me beforehand. I am satisfied with the result.

From the owner: Notre clinique optométrique est présente dans votre quartier depuis plus de 30 ans. Nous vous…read moreassurons un service professionnel et attentionné, digne de ce que vous vous attendez d'une clinique d'optométrie indépendante. Nous faisons partie des Services Optométriques Inc, le plus grand réseau d'optométristes au Canada, ce qui vous permet de bénéficier: d'un grand choix de lunettes ophtalmiques et solaires, lentilles et traitements ainsi que lentilles de contact adaptés à vos besoins, de prix avantageux et compétitifs, d'un équipement de diagnostique à la fine pointe de la technologie, d'une équipe d'optométristes spécialisés dans la santé des yeux et recevant une formation continue, du service et des conseils d'un personnel expérimenté, d'un suivi rigoureux de votre dossier personnel. Comme nous avons pour mission que vous bénéficiez d'une meilleure santé visuelle, nous nous efforçons de vous offrir les meilleurs services et produits possibles.

You can get an enjoyable experience every time, well almost every time…read more Very helpful staff and aim to please but due to staff shortage and high attrition rate, the service experience suffers especially within the pharmacy section. Things are not always bad but also not always great, the importance is in the attempt to make them better.

After moving to the West Island a few years back, I had transferred my file here since it was close…read moreto my house and conveniently open until midnight. It all goes downhill from there. My review is strictly based on my experience at the prescription counter/pharmacy section. The wait to get a prescription filled is oddly long regardless of what time or day you visit, having waited a half hour on more than 1 occasion with barely any customers present. They used to have great staff at the counter who were professional, and kind but now the staff has completely changed and they are rude and very unpleasant to deal with. Every single time I go I witness an unpleasant exchange of words between a staff member and a client, not acceptable. They have also made errors in entering my insurance information making me have to pay upfront and return for a refund after my insurance company confirms that my coverage is active, but staff incorrectly entered my birth date or coverage info, and then of course returning for the refund I got attitude from the staff member and no apology for their error. Tired of dreading going to pick up a prescription I finally switched pharmacies and what a difference. I've even called and left a message for the pharmacist when switching my families file to another pharmacy to speak to him about my concerns and as expected, never got a call back. Funny thing, when I called the nearby Uniprix to switch my file they automatically guessed which pharmacy I was transferring my file from, guess I am not the only one!

Típico de una empresa de proximidad. Son amables, profesionales y complacientes. Si el buen…read moreservicio y ser más que un simple número es importante para usted, este es el negocio que le conviene.

I was blown away! I got an eye exam and new glasses within the span of a few hours. The most…read morethorough eye exam I have ever received. The entire staff was professional, friendly and efficient. The prices were reasonable and they had a lot of deals. The store carried a fun and stylish selection of designer glasses. Mine were ready within the hour. I would go back and will refer them to everyone I know!