I had a horrible experience at this salon In March, it is really a shame because I used to love going there.
I normally go to Farnoosh who is great and always styles my hair just how I want it!! She was away so I went to Hanna. She did great colour and the trim was fine however she could not style my hair the way I liked it.
I showed her a picture of my hair to show her the length I was looking for, my hair is naturally curly, but I specifically told her that I wanted it styled in beachy curls, you know like a traditional salon blowout!
Instead she styled it in very tight ringlet curls with the hair on top flat. It looked like a mushroom. I told her I was not happy with it so she tried to tease then defuse it, and then blamed me for saying that my hair gets curly when it doesn't (it absolutely does). That's because it hadn't been prepped properly for diffusing.
Finally she straightened it but by that time she had messed with it so much it did not even straighten smoothly and had no bounce.
I was there for 3 1/2 hours and I could tell she was frustrated so I had to leave unhappy.
If I get a cheap haircut I don't mind leaving unhappy with the styling, but when I spend $250 on my hair (It was that much because I got all over color, highlights, and a cut), I expect to walk out with my hair the way I like it however by the end her attitude was so bad that I felt like I could not keep asking her to make it the way I liked it, we would've had to wash it and start over.
I was absolutely heartbroken to spend half my day and $300 (after tip) and not look like I just walked out of the salon. Especially because I had a much anticipated date night, which is rare for me with two kids. It was also my first time getting a good haircut after going through chemotherapy three years ago, it took me a long time to be able to be ready to splurge on my hair again. I left in tears because my hair looked horrible, and I could tell the hairdresser was upset with me.
She is a very good and knowledgable colorist, but I think she needs to understand that no matter how long it takes or how frustrating the client seems, the client has to walk out happy and she needs to recognize when they aren't. I could see other stylists looking over and they could tell. I understand that I seemed like a difficult customer, all I wanted was a basic blow out at the end (like all the other women were walking out with). I left out crying that I did not get to get that "fresh from the salon" look and feel, and that I'd upset my hairdresser.
I am adding a picture of my hair when I walked out, it was two months ago and I am still not over it, it is absolutely horrifying to me that a stylist in the salon would let me walk out looking like this after spending $300. I'm also quite upset because I won't be able to go back to Farnoosh after posting this review, however I have reached out to the owner of the salon and the company with no response. read more