Quick efficient & very comfortable. I love this salon and the women that also work here! I payed…read morefor exactly what I wanted and came out a very happy costumer. Amazing job ladies, forever my nail salon!

I am extremely disappointed with the customer service experience I received…read more On July 21, I booked a manicure and pedicure through the salon's online booking system, with a total value of approximately $200. My appointment was scheduled for 9:00 a.m., and I received an initial acceptance notification, followed by a confirmation request earlier this week, which I completed. I also received another notification the day before my appointment and assumed it was simply a reminder. When I arrived for my appointment this morning, I discovered the salon did not open until 10:00 a.m. After checking the most recent notification, I realized my appointment had apparently been cancelled the previous day. I acknowledge that I should have opened and reviewed the final message more carefully. However, I believe the larger issue is that an appointment time was made available that could not be honoured, and no one contacted me directly to apologize for the inconvenience or attempt to rebook me promptly. When customers have scheduled services well in advance and confirmed their attendance, a last-minute cancellation deserves more proactive communication. Unfortunately, this experience left me feeling that customer service was not a priority. As a result, I would not feel comfortable recommending this salon to others. Additionally, the appearance of the salon entrance was concerning. The hallway contained multiple fly traps covered in flies taped to the windows and hanging from the ceiling. Regardless of the reason, it did not create a clean or welcoming first impression.

Waxing the day before my vacation one year later still discolouration on my face…read moreI would be very cautious

Ilena is my lady for regular Brazilian waxes, I have been seeing her for about two years and she…read morenever lets me down. Very hygienic, she's a pro and doesn't double dip with wooden sticks. Her wax style is to be efficient and snappy, doing several midsize sections rather than many small sections, so keep that in mind if you're new at it. She is chatty and always remembers what's going on in my life and I look forward to my appointments for our friendly conversation!

This place is awesome definitely check it out !!!!read more

Tammie operates her business out of Headwaze salon in North Burnaby. Her cozy renovated spa room is…read morevery comfy and makes you want to relax and stay a while. Her nail station for manis is located within the salon where you can choose from many Shellac colours and she also has a huge range of Sparitual polishes. Tammie is easy going and very professional. She puts you at ease whether you are having a stressed out day or it is your first time getting waxed. She is a pro at eyebrows... Hands down best eyebrow shaping! Pedis are amazing where she makes sure your feet are callous free and ready for flip flop weather. She tells you what you need and doesn't try to upsell services you do not need. Prices are very reasonable. Hygienic salon. She also does wedding makeup and has worked on many weddings... Focuses on enhancing natural beauty of brides and never overdone! She will travel for wedding makeup and nails... Costs are under most travel fees that other makeup artists will charge. A gem in Burnaby Heights! Highly recommend.

After months of being afraid to get my haircut again I took the plunge today. I was a bit nervous…read morebut I'm so happy that I went for it. I gave Corinne total creative control. Not only did she do an amazing job on my hair she made the whole experience just incredible. Really looking forward to going back. Thank you so much

I bought a groupon for hair cut and ombre ends. I was a little hesitant at first as I couldn't find…read moreany reviews for this place. They did have a lot of amazing before and after pics on there website though. I'm so glad I did it! Love my hair! Kathryn did my hair and did an amazing job. She didn't do a typical ombre look in my hair, she blended it more and I love it soo much. Have already gotten so many compliments on it. Will definitely be my regular hair place!

Clean and pleasant nail salon. Girls who work here are super sweet and friendly. They work hard…read moreand are accommodating to the customers

love love this place... they are amazing from nails to pedi. Please go you will not be…read moredisappointed. I have tried so many places and she is the best... so happy will continue to go always always, liliana

I've been going to JP Mode since it opened and have followed JP and his team since before they had…read morethis salon. Kan, the colorist is great, he listens well and gives great advice on what looks best for my face type and skin color when he colors and I LOVE the way he styles my hair. It never looks overdone but he gives me the beachy wavy look that I want. I get him to trim out my long hair so I don't really use anyone else to cut my hair.

The entire family, myself, my wife and our adult son, have been going to JP Mode for a few years…read morenow. With 3 different people, with different hair needs and ALL of us particular, it's not a given that we've all been happy going to the same salon before. It's just not. But we are here. Not just by the professionalism and skill of everyone here, but the attention to detail, friendliness, commitment to customer service, value - just about anything you'd want from any business. And when you are a walking testament to their expertise, you have to be happy, or why else return, right? Small example, a couple of weeks after a cut, I was about to head in for surgery that would drastically limit my mobility for some time, so thought a trim might help. John Paul found me an opening in their busy schedule and didn't even charge me, given it was a minor cleanup. That's commitment to customer service! We are, and will be, lifetime clients.

I've never had a shopping experience like this before, and unfortunately it was extremely…read moreuncomfortable. My boyfriend and I were browsing and watching hairstyling demos because he was looking for curling products. We were calm, respectful, and not doing anything disruptive. Yes, we were carrying shopping bags from other stores since we had already been shopping at the mall -- which is completely normal. However, instead of speaking to us or handling things discreetly, a staff member hovered around us and then brought a security guard directly into our personal space, positioning him right behind us. I literally said out loud, "No way they brought a security guard," and only then did the guard step away slightly. That alone shows how unnecessarily close and uncomfortable the situation had become. I also used to work in retail when I was younger, and I understand loss prevention. When there is a concern, it is always handled subtly and respectfully -- not in a way that makes customers feel watched, embarrassed, or targeted. This approach was the opposite of that. If carrying shopping bags is enough to warrant this level of surveillance, that is very concerning. The entire interaction felt intrusive and humiliating and completely ruined what should have been a relaxed shopping experience. I expect better from Sephora, especially at a major mall location. This situation should be addressed.

I went into Sephora looking for some items to level up my makeup for an upcoming wedding. I…read moreapproached a staff member- Paris, who helped me find what I needed and made great recommendations with kindness and efficiency. so pleased with the results! thank you.