I walked in there with a small problem that was promptly fixed and walked out of there with a giant…read moresmile thank you all.

On my last visit to St. Louis, I wanted to see what mountain biking might exist. After calling a…read morefew local shops, I found Big Shark to offer high-quality hard tail mountain bikes that were new this season. When I got to the shop, Casey made sure that I understood the best of what I could access and what I'm unexpected. Seeing that the website was a little confusing in terms of pricing, he rented me the bike at the lowest price point, at least $25 less than it would've been. When I got to the trails the next day, they were technically interesting and worth the rental. Thank you, Casey and Big Shark.

I recently moved to the St. Louis area and needed significant work on my high-end tandem. The Hub…read morewas strongly recommended by local family and neighbors. I was a bit nervous as I wasn't sure of the store's attitude on servicing bicycles they didn't sale or of their experience with tandems. Well, they put my mind at rest immediately. The technician asked me what problems I was experiencing, did a quick look over the bike and gave me his initial thoughts on what was needed. He called me the next day and thoroughly explained what had to be done and what might be postponed. The service was completed promptly, accurately and at an amazingly fair price. I've found my ne bicycle shop!

I recently went in the store to kill some time before a lunch meeting nearby the shop. The shop…read morewas clean and seemed to have a good selection of reasonably priced bikes. Two employees at separate times asked me if I needed assistance. I told them I was just browsing. As I walked by the repair area, there was a man working on a bike. I have an e-bike that I need to bring to a shop to replace the front triangle. I asked the mechanic if I could ask him a question. Initially, he seemed to either ignore me or not hear me. I just stood there not knowing why there was this extended awkward pause. He eventually turned his head and stared at me saying nothing. He was visibly irritated. At this point, I felt like I was not welcome and was bothering the man. I asked if they work on e-bikes. He grudgingly answered the question. I walked out of the store and probably will never comeback. The only reason I did not give a one star rating is because of the two gentlemen who asked me if I needed anything. Some bike shop people forget they have a job because of customers like me who ask questions. I gave him the chance to create a bond and he blew it.

Emilie helped our daughter select her bike and accessories. But then she helped get everything…read moreloaded into the car. Greatly appreciated her extra effort. Great communication. Will definitely be back.

The team working here are super nice and helpful. I especially love their trade in kids bike…read moreprogram. My daughter is growing like a weed and it seems like every year we need to get her a larger bike. It helps to get that trade in credit towards the next bike purchase. She loves her new mountain bike.

Extremely poor service. I brought my bike in for a tune-up under my plan and they suggested I get…read morea new chain, which was fine. I picked the bike up and withing 25 miles the rear tire shredded on one side. I returned to the shop and was told this was just normal "wear and tear" and had nothing to do with the tune-up. I asked if an examination of the tires was nto something done in a tune-up, and they promptly told me that they have no way of knowing when a tire will shred or become unusable. The shredding was considered "a coincidence". I equate this to taking my car into the shop and know they will look at all the vital parts (tires included) and make recommendations on them. They seem to know what the remaining life span of a tire is I ended up having to buy a new tire and tube, which they would not even give me a discounted price on. They also mentioned that the tune-up plan I had purchased should have never been sold with the bike (not sure what that was all about...). I have been to many of the other bike shops in town and they are knowledgeable and thorough. These folks seem to be in it just for the money. Don't go here unless you really are in a bind. Go to a place where they know what they are talking about.

Very expensive, very bad at fixing bikes. I spent a lot of money for them to mess up my bike.read more

What a fun place to do winter holiday shopping! They have what you need for the outdoor enthusiasts…read morein your life! I scored some cozy hats as stocking stuffers and some great wool socks for the winter! The staff is great - helping you find what you need and offering suggestions based on other people's feedback or personal use! I love that the employees are passionate about the products they sell and have someone who used them able to give you feedback based on what you need. I am in the need for some boots this winter and I will be back for myself soon!

This is a large Rei location. Staff are very helpful throughout the sales floor. Check them out for…read moreyour outdoor needs.

Stayed home to see that my sister's elliptical was repaired. Friendly, courteous, kind, efficient,…read moreeffective and speedy. All the professionalism you could ask for and more. On a personal note: gorgeous. He had a great smile, and he had to duck to get through the door. I'm glad I stayed home for that.

Very professional. Our movers suggested we call them. We had them move a gym and a really heavy…read moretreadmill. They were very nice and did a great job. I will use them again in the future. They took their time to the job right respecting our new house. Thanks Treadmill Heroes.

Thaddius was incredibly helpful in finding the right footwear for our needs. He even taught me how…read moreto tie a "heel lock," which was a total game-changer. We also did a 3D foot scan that highlighted exactly what kind of support we should be looking for in a shoe. I really appreciated how knowledgeable and patient he was with all of our questions, especially since it was my first time in the store. I would definitely recommend coming with a budget of at least $140. While the prices are on the higher side, I think the investment is well worth it if you are a frequent runner.

Kasey was amazing! She helped me and my buddy figure out the best shoes for our upcoming marathon…read more She was so incredibly kind, enthusiastic, knowledgeable, and patient! The store was busy and she was able to be attentive to everyone. I honestly don't know how she did it! They had a great selection of shoes and colors! Thank gosh they had PINK shoes at another store and Kasey was able to secure them for me!!!